tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,219 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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English

“I like your store, but why does the coupon have such a short expiry date? The feedback a customer provides can be invaluable. Also, I think most responsible lovers of the outdoors wouldn't be buying new gear every 60 days. So first point of feedback is to reconsider what feedback from your customers is worth and reward them without imposing such unnecessarily tight timelines on them.”

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“Good products for the outdoorsmen as well as a great range of knowledge to share it’s always a pleasure buying and learning from you guys!”

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“Great service, got my shirts and shorts within a couple of days !”

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“Great service and super quick delivery, and the online store ihas a great clean look and is easy to navigate.”

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“Awesome box with great dimensions to store heaps of goodies. More importunely love the customer service, a Tumut river fishing trip might be in order just to come check out Tom's Outdoors again!”

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“I was impressed by the Patagonia quandary shorts. Very comfortable. I was even more impressed by your store - it’s speed in delivery and the personalised service. I will buy from you again and would encourage others to do so too because you are an excellent local small business.”

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“Fantastic service prices and really fast delivery of quality products well done :+1:”

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“I have been searching for good value and high quality products and Tom's Outdoors seems to always top the list.”

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“I purchased a strike indicator kit from Tom's Outdoors. Great price, postage included, and was sent immediately. Received in 2 days. Really pleased with the product and the service. I'll definitely shop here again. Thanks guys. Richard.”

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“Dropped in to store on way across mountains, and purchased 450 mL doublewalled titanium mug with lid. Sitting in front of me now filled with hot lapsang souchong tea, made 1.5 hours ago. Mug works extremely well. More importantly the time spent with me for such a small value purchase showed that all here know their stuff, and spend their non working hours doing the same thing we do, thinking of where and what they would rather be doing. Somewhere on site they mentioned that their stock was curated, and it shows.”

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“Most of my email communication was done on Australia Day and almost fell off my chair when I got a reply from a web site enquiry almost straight away. Great to deal with and felt like I was in store while asking questions about the “fjallraven Barents pro trousers” and what arrived was a perfect fit and of fantastic quality. I placed the order next working day and had the delivery next morning in Sydney. Prices are very competitive and if the in store experience is half as good as it was online you’d be hard pressed to find to better place to shop. 11 Thumbs up!! Thanks Chris..”

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“Love these jackets! As always, Patagonia doesn't disappoint. Fantastic service from Tom's Outdoors, with very quick responses to my emails and also very quick postage (quick postage is sometimes a luxury in Perth). Would definitely use them again”

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“Great product. But more happy with the service from Toms Outdoors. Had my order shipped ASAP so i could get it in time for the weekend.”

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“This jacket just performs so well in all conditions. It keeps you warm in harsh wind and can remain on whilst hiking, when the rest of the group needs to take off layers. It is just so versatile and I love it!”

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“so happy with my down Patagonia women's jacket! real gem on my visit to Patagonia! friendly and personal service and loved the cute Christmas wishes with my order xx”

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“This hat is great - I'm surprised at how nice and cool it is even though it's polyester. Gives good coverage for face and back of neck, is very light and packs away pretty well without warping. As always, Tom's Outdoors has the best gear, lovely service and great prices and shipping. Thanks again!”

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“Having obtained my tee at a clearance price i was ecstatic, then i received my order posted in record time to Qld all during the xmas/new year time slot too. very happy with shirt & customer service. Great job team.”

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“I have found Tom's Outdoors very easy and efficient to deal with. I have asked plenty of questions and nothing was a problem to them.”

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“Very prompt service and had what I required in stock.”

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“Wonderful friendly, knowledgeable and efficient service. The best range of brands for outdoor adventures. Thank you!”

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tomsoutdoors.com.au is rated 5.0 based on 1,219 reviews