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Topps Tiles Reviews

3.4 Rating 52 Reviews

60 %

of reviewers recommend Topps Tiles

Company Reviews

3.4

Based on 52 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Live Chat

Read Topps Tiles Reviews

About Topps Tiles:

Topps Tiles are the UK’s Biggest Tile and Wood Flooring Specialists with 300+ Stores Nationwide. You can order Sample Tiles available to order online. They have a huge range of tiles including all the latest designs, from the beauty of natural stone to the contemporary feel of Glass.

Visit Website

Phone:

0800 783 6262

Location:

Thorpe Way Grove Park
Leicester
LE19 1SU

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Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 2nd September 2023

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

Topps Tiles 5 star review on 7th April 2022

Luke Pennington

4

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t praise the staff enough at Penzance Chy-An-Mor Longrock Cornwall.We chose some lovely tiles for our bathroom and Perrin very kindly worked out how many we would need.After some time we went back into order them,he served us again and placed our order in a very professional manner he knew exactly how long they would take to arrive at the store,and true to his word they came on the day he said they would.After checking them there was a few that had some damage which we took back for replacement,at this point I was served by Alex the Manager who was very apologetic as the boxes they had arrived in was very poor.perhaps the distribution centre could improve on this as there must be a lot of waste this way.My thanks go to Alex and Perran you really know how to run your store,Well done.”

Posted 5 years ago

“Highgate store has excellent customer care and great range of tiles. Prices also good - especially offers.”

Posted 5 years ago

“Perfect service”

Posted 5 years ago

“We had chosen the tiles we wanted for my kitchen whitch were at 60 pounds meter . Staff showed us a better one on offer at half the price”

Posted 6 years ago

“Fantastic service from the Topps Tiles team in Darlington especially Jon and Becca. Without their advice and help I wouldn't have felt able to do the tiling work. The black granite tiles I bought were also great and were delivered to store in two days.”

Posted 6 years ago

“Went into Topps Tiles in Peterborough (Fengate) to purchase some wall tiles for our kitchen, but also needed some tile trim. Rather than purchasing 2.5m of stainless steel trim when I only needed about 50cm, the guy very kindly offered me some offcuts they keep around the back from when they do tiling in the shop... best of all, no charge! Would definitely use them again, very helpful and a good range of products.”

Posted 6 years ago

“Very helpful with both choosing the wall tiles and amount required for bathroom ordered the tiles and we're in local shop very quickly ready for collection”

Posted 6 years ago

“I was able to order tiles in Brentwood for collection in Derby. Unfortunately the order was delayed into store for some reason but the Derby staff went all out to sort another delivery - this time directly to my home and the products arrived at 8:45 the next morning. They stayed late to help me, emailing me way after 6pm to ensure that the payment was processed - despite some 'computer says no' problems - so that the delivery could happen. Very impressed with Paige and other team members in Derby's Meteor Store.”

Posted 6 years ago

“The staff at the Watford branch went the extra mile to help me source a batch of tiles today. The store manager drove to another branch on his a day off to ensure I had the tiles before my tiler went away on a two week holiday. The area manger should be proud of the efforts that all the team went to to help me during a very stressful 48hrs. Fouce, Adam, Dave and their hero manager. So grateful”

Posted 5 years ago

“local business in Watford”

Posted 6 years ago

“Staff were helpful friendly and informative, offering ideas and options.”

Posted 6 years ago

“Sales service good but when we wanted to return about 150 tiles we were told that they refund only unopened boxes. The tiles were a mixture of three colours and had been bought in lots collected from different stores, so not all were in full boxes to begin with. The sales staff assured me I could return unused tiles and so did the receipt. In reality they refused a refund me £100.”

Posted 4 years ago

“Customer service was very good but we had expensive tiles that we bought in August . The problem is we have only just got a tiler and we have 5 packs over . Went and took them back today, they wouldn’t refund or do a credit note as you only have 6 weeks to return . Baring in mind the waiting time for tilers today is a long wait so the least they could do is give a refund or credit note . Not a happy customer”

Posted 2 years ago

“Leicester Meridian store is good but staff need to cheer up.”

Posted 5 years ago

“An awful website, impossible to order free samples, needless to say, I will go for retailers who offer this opportunity.”

Posted 7 months ago

“Disgusting customer service tried to buy tiles that were marked down in price but when I went to pay the salesman said that although the price was clearly marked it must have been a human error and refused to sell the tiles at that price I contacted topps tiles and I was told it was down to the individual stores discretion whether the honoured the price needless to say I won't be buying from there again and suggest nobody else should”

Topps Tiles 1 star review on 19th April 2021

Posted 3 years ago

“Horrible experience, 5 days delayed from the date of promised delivery and when the goods arrived, tiles were all damaged. No apology nor refunds of the damaged goods or my builders costs. Chased ToppTiles each day and each day got a different story. Recommend going else where!”

Topps Tiles 1 star review on 24th March 2021

Posted 3 years ago

“They’ve lost the plot over Covid. You can’t go in to buy, have to get sent some ridiculous link to pay which takes 20minutes. In store staff can’t help nor can telephone staff. Even though the product is sitting on the shelf I have to go through a ridiculous process to buy it So frustrating”

Posted 3 years ago

“I can't describe how bad is this service, including customer service responses, store service, quality of their materials and the prices. WARNING: be really careful what you order, because there isn't refund at all. I ordered stuff for thousands of pounds and most of the materials were with really low quality, but I saw that when we started placing them. Also half of the items were delivered wrapped in kitchen foil (maybe second hand stuff). When I ask to be refunded for some of the products, they didn't even bother to reply to all my complains and I had to chaise them months. Finally somebody replied with some silly explanation about refusing my refund request. I will NEVER order from this company again”

Posted 3 years ago

“absolutely poor service never gonna order again”

Posted 4 years ago

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Topps Tiles is rated 3.4 based on 52 reviews