Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This store had a door gasket 3/4" in diameter, which turned out to be just what we needed!!”

Helpful Report

Posted 1 year ago

“Glass arrived safely packaged, install was easy. Quite well pleased. Contacted help for a few questions and received a timely response. Thanks !”

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Posted 1 year ago

“Perfect fit for the replacement glass for my fireplace panel.”

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Posted 1 year ago

“Fast service. Excellent product.”

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Posted 1 year ago

“Thank you for sending our very needed iitem faster than we thought.”

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Posted 1 year ago

“Great product! Knowledgeable staff and very fast shipping! I called and had a question and my phone call was answered immediately and all my questions were answered and then some.”

Total-Hearth.com 5 star review on 23rd December 2023

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Posted 1 year ago

“We love the new glass. It's so clear and bright. Thank you for your help and assistance with our purchase. You were amaning.”

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Posted 1 year ago

“Just a rectangular piece, shipped fast packaging was excellent. Ordering was super easy on the site. Have already recommended to my friends with fireplaces!”

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Posted 1 year ago

“Very quick service, glass was well packaged quite happy with the product and service. The only problem was 40 years of rust on the retainer screws”

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Posted 1 year ago

“Delivered on time, and fit perfectly, thank you.”

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Posted 1 year ago

“The stove door glass we purchased came quick, fits absolutely perfect and is so clear we think there isn't even glass in the door. So thankful to have found your product and the website was easy to navigate.”

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Posted 1 year ago

“I needed to replace the glass on a vermont castings winterwarm door. It was very easy after I watched the a helpful video that was provided by woodstove fireplace glass”

Total-Hearth.com 5 star review on 21st December 2023

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Posted 1 year ago

“Fast service”

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Posted 1 year ago

“The glass was delivered quickly and was very easy to install”

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Posted 1 year ago

“Service was outstanding. The shipping was very quick that helped me on the phone was great. I cannot speak more highly about this business.”

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Posted 1 year ago

“Thank you for your quality products they fit perfect and your advice very helpful”

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Posted 1 year ago

“The glass was very nice clean and fit the door great very nice”

Total-Hearth.com 5 star review on 19th December 2023

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Posted 1 year ago

“The customer service was great and the company is easy to contact.”

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Posted 1 year ago

“Works and looks great, also by watching the fire you can adjust the vents appropriately.”

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Posted 1 year ago

“I JUST GOT GASKET MATERIALS for a 602 Jotul and had planned to use it today as it is 55* here in Maine But we lost power for awhile ! We also have a small business selling cross country ski equipment at akers-ski.com Leon Akers”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews