Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,917 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 20th December 2025

Jessica P

Total-Hearth.com 5 star review on 14th December 2025

Toni J

Total-Hearth.com 5 star review on 14th October 2025

Alcia A

Total-Hearth.com 5 star review on 9th October 2025

Laura H

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass is beautiful!!!”

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Posted 2 years ago

“Glass works great”

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Posted 2 years ago

“Outstanding service. Great product!”

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Posted 2 years ago

“Could not be more satisfied.”

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Posted 2 years ago

“Love the new glass! high-quality product and very timely delivery. Thank you! Matt”

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Posted 2 years ago

“The staff was very helpful and answered all my questions. The glass was shipped promptly and received earlier than we thought. Installation was simple and the fireplace insert is heating my home again. Thank you”

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Posted 2 years ago

“Very fast and accurate”

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Posted 2 years ago

“Item came as described and works as it should!”

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Posted 2 years ago

“I ordered a glass replacement for my fireplace door that I broke and it fitted very well. And it was delivered in a timely fashion it had arrived before I knew that it was in the house. Thanks”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“Speedy shipping, well packaged, easy to replace broken glass in my woodstove. Thank you!!”

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Posted 2 years ago

“Finding what we needed was easy and fast. The price was better than competitors by a good amount. The glass arrived days in earlier than it was suppose to so we could start using the stove again! Great quality and simple install, would recommend and buy here again!”

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Posted 2 years ago

“Short instructions for gluing in the door gasket would've saved another shipment. The first one was flattened and I may have been able to make it round and glue in narrow side down if I'd appreciated it wasn't going to work flat ways. But a new one was shipped immediately, and both arrived in a day of two - amazing service.”

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Posted 2 years ago

“Fabulous customer service, informative, knowledgeable, great to work with & all parts shipped out the same day!”

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Posted 2 years ago

“perfect fit!”

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Posted 2 years ago

“The service was awesome, the quality of glass superb, and the fast shipping flawless. 5 stars.”

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Posted 2 years ago

“Very helpful, with great accurate information..”

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Posted 2 years ago

“This store had a door gasket 3/4" in diameter, which turned out to be just what we needed!!”

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Posted 2 years ago

“Glass arrived safely packaged, install was easy. Quite well pleased. Contacted help for a few questions and received a timely response. Thanks !”

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Posted 2 years ago

“Perfect fit for the replacement glass for my fireplace panel.”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,917 reviews