Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Person I spoke with was courteous and helpful. And very clear and concise.”

Helpful Report

Posted 2 years ago

“easy t remove broken glass and replace -- goo instructions and when the new glass was put in our stove seemed to work better than before the old glass cracked!! Maybe the new gasqut that came with it was the kicker!!”

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Posted 2 years ago

“Looks great and fit perfectly! Transfers the heat through just like it should.”

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Posted 2 years ago

“Placed order on Monday and received item on Wednesday!”

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Posted 2 years ago

“Product arrived on time in perfect condition with very simple Instructions.”

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Posted 2 years ago

“Piece fit perfectly! Wood-stove is fixed!”

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Posted 2 years ago

“Incredibly quick turnaround and shipping. Glass was cut perfectly, according to order. Thank you!”

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Posted 2 years ago

“Amazing customer service! I ordered on Thursday afternoon my glass for my fireplace came on Saturday! We were worried because we live in Oregon it’s very rural so it’s always a week to get anything. Thank you 🙏”

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Posted 2 years ago

“Great fast service and the glass fit our stove perfectly!”

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Posted 2 years ago

“Great service. Thank you very much”

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Posted 2 years ago

“Ordered an aftermarket 3-speed fan thermostat for a 40 year old Buck Stove. Wasn't too hard to install as the original fan thermostat was located near the front. Some models require you to remove the stove from the fireplace and relocate the thermostat, which would be an extremely difficult task. All-in-all, it works now.”

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Posted 2 years ago

“Fast shipper”

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Posted 2 years ago

“Thank you so much for the great service and quality of the glass and accessories. I called your company and spoke with one of your customer service staff, she was very helpful and knowledgeable, thanks again 👍👍👍”

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Posted 2 years ago

“Lady was very respectful and knowledgeable so was the mechanic both where polite pleasure talking to them both . God bless”

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Posted 2 years ago

“So nice, so professional! Fair price, arrived so quickly. Highly recommend.”

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Posted 2 years ago

“It arrived on time, and fit perfectly, and my wife could not tell that the glass was replaced.”

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Posted 2 years ago

“Excellent customer service. Exactly what I needed. Looks like new.”

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Posted 2 years ago

“Good product, easy to install, I hope it lasts”

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Posted 2 years ago

“I was able to easily cut the MICA with a pair of scissors, and I was able to install the new sheet after poking a few holes in the edges. Thanks.”

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Posted 2 years ago

“Thanks for helping us get the right glass the first time. Glass fit perfect.”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews