Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.81

4.8 Rating 1,996 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Unfortunately product reached me damaged from shipment...part of the fun of living on an island in the Gulf of Alaska. Customer service rep was prompt and immediately responsive in sending a replacement.”

Helpful Report

Posted 2 years ago

“Incredibly helpful and excellent customer service. The glass was delivered in a timely manner and although it did not fit..... That was no problem at all as their team! They were quick to offer modifying another piece and to send out with a return slip at no additional cost. Now THAT!!! is customer service. .....oh yeah....I forgot to mention that their price was about $40 bucks less than ordering direct from Malm in California. BOOM!...It just keeps getting better.”

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Posted 2 years ago

“Michael worked with me to solve my baffle replacement challenge. I had a warped baffle with a hole in it. He got dimensions from me and identified a business who created custom steel baffles. The replacement baffle fits perfectly in my old Alaska Stove and the stove is working more efficiently. -Ken Frederick”

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Posted 2 years ago

“Thank you so much !”

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Posted 2 years ago

“Great customer service ! Extremely fast turn around time on custom glass”

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Posted 2 years ago

“Easy ordering, quick delivery, fit perfectly. All's well”

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Posted 2 years ago

“Love the new glass and new gasket makes controlling the fire simple. Shipping was very fast. Would highly recommend!”

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Posted 2 years ago

Howard, I only have an order for the stove door gasket from you. No hinge order? Am I missing someting? Do you have us mixed up with someone else??

Posted 2 years ago

“Nicer than the original glass.”

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Posted 2 years ago

“Personal attention from the owner, very impressive.”

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Posted 2 years ago

“Great service. Knowledgeable and swift.”

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Posted 2 years ago

“Exactly what we were wanting. Many thanks.”

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Posted 2 years ago

“Thank you for such quick shipment. My glass was cracked and it made it hard to sleep at night worrying about it. Found woodstove and told them what I was looking for and had it in 3 days.”

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Posted 2 years ago

“Very happy with it. We received it in a timely manner AND love that it fits either side of the wood stove door. Thank you!”

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Posted 2 years ago

“The glass is beautiful!!!”

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Posted 2 years ago

“Glass works great”

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Posted 2 years ago

“Outstanding service. Great product!”

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Posted 2 years ago

“Could not be more satisfied.”

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Posted 2 years ago

“Love the new glass! high-quality product and very timely delivery. Thank you! Matt”

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Posted 2 years ago

“The staff was very helpful and answered all my questions. The glass was shipped promptly and received earlier than we thought. Installation was simple and the fireplace insert is heating my home again. Thank you”

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Posted 2 years ago

“Very fast and accurate”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,996 reviews