Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice replacement”

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Posted 4 years ago

“Arrived in time. Is what it says it is.”

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Posted 4 years ago

“Came fast and fit perfectly”

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Posted 4 years ago

“Everything was great, measurements were perfect, got here fast, seems to be good quality and the guy i got to talk on the phone with was very polite and helpful.”

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Posted 4 years ago

“So far, I am satisfied with the glass I purchased and extremely satisfied with the customer service.”

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Posted 4 years ago

“Items arrived on time!”

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Posted 4 years ago

“Everything was perfect!”

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Posted 4 years ago

“Not yet installed. Looks very nice and packaging was excellent Rating above appears to not work - wanted to give 5 of 5!!”

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Posted 4 years ago

“Just finished putting in the new glass this week, and after two years with a cracked window, it is wonderful improvement. The glass and gaskets were easy to install, and now it is a true enjoyment to look at.”

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Posted 4 years ago

“Awesome helpful service. Prompt and Courteous. Glass direct from the source……..no middleman……..no trip to the shop…….quick turnaround……delivered to your home.”

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Posted 4 years ago

“Great experience throughout the whole process. Enjoying the wood stove once again Thanks, Jamie”

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Posted 4 years ago

“Looks great very happy”

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Posted 4 years ago

“Awesome Service !”

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Posted 4 years ago

“I had great customer service. My replacement glass was packed for the best possible protection it also arrived on time.”

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Posted 4 years ago

“Amazing! This is what every online purchase should be like.”

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Posted 4 years ago

“I bought glass for an old fisher insert. I talked to a real person on the phone when I called, not a computer. Very polite, friendly,helpful and knowledgeable. Glass was at my house in two days and fit perfectly.”

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Posted 4 years ago

“Got what i needed for my woodstove in a timely matter and affordable price”

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Posted 4 years ago

“When the glass on my woodstove broke I jumped online and not only were these guys easy to find, they had great prices and were able to work with my shipping needs. I called them a couple times for buying and installation advice, and they were friendly and super helpful.”

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Posted 4 years ago

“Great customer service and they made sure I had the correct piece of glass with custom cuts for my wood burning stove. Would highly recommend to anyone.”

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Posted 4 years ago

“Good price and very quick delivery. Would certainly use them again. They also answer the phone promptly to provide quality customer service and confirm the correct parts are being ordered”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews