Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The view into our woodstove is clear and clean as a bell, and we really appreciate the young lady who helped us with our order. For any further wood stove needs, we are coming back to you. Thank you!”

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Posted 1 year ago

“Great job!”

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Posted 1 year ago

“Great customer service!! The glass fit perfectly once we figured out the measurements of the glass on my old model Sterling-G! The glass was also shipped quickly!”

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Posted 1 year ago

“Quick, prompt service and the glass fit perfectly!”

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Posted 1 year ago

“Fits like a glove. Easy to install. Reasonably priced”

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Posted 1 year ago

“Great and prompt service. Glass fit perfectly. Would recommend to family and friends”

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Posted 1 year ago

“The new glass arrived within a week of my order and fit perfectly. A great customer experience from start to finish. Thank you!”

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Posted 1 year ago

“Fast shipping but this is the second time I've replaced the glass. It happens when stove is not burning so in the spring I'm going to replace it and give it away. I've spent enough on two windows to buy another stove.”

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Posted 1 year ago

“Fit perfect. Online instructions were very good.”

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Posted 1 year ago

“Glass fit perfectly and was very easy to install. Shipped the day I placed order. The woman I spoke with was very helpful and knew what she was talking about. I would definitely recommend wood stove fireplace glass to anyone looking to replace a cracked or old glass panel in a wood stove.”

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Posted 1 year ago

“Works great thanks”

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Posted 1 year ago

“The glass was a perfect fit and the sticky backed gasket worked perfect. Very fast shipping and it was packaged very well.”

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Posted 1 year ago

“Excellent products and service. Always courteous and provides timely responses.”

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Posted 1 year ago

“Products as described with quick shipping.”

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Posted 1 year ago

“Glass arrived in Volcano Hawaii protected and well packaged ,,, I believe it was 4 days , the order process was seemless ,, excellent customer service ,, and priced very fairly ,, Top vendor A+++”

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Posted 1 year ago

“The part you sent us was exactly what we needed, but the big surprise was that you shipped it the same day that we ordered it and it arrived a few days later. You guys rock!”

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Posted 1 year ago

“The ceramic glass fit perfectly along with the glass seal.”

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Posted 1 year ago

“This company had a better price than most. They sent me the glass I ordered but it turned out I mis-ordered. They took back the glass, did NOT charge me a re-stocking fee, and sent me the proper glass after I sorted out exactly what I needed. The mistakes in ordering were all my fault but they worked quickly and flawlessly to get me what I needed. Top-notch customer service, that. I will come to these people first when next I order wood stove add-ons.”

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Posted 1 year ago

“Amazing experience, above and beyond customer support. The product was perfect and very fairly priced. Super fast shipping.”

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Posted 1 year ago

“Happy n warm again ! :)”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews