Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ceramic glass I purchase from your company was a good investment and it save me from purchasing a whole new gas fireplace insert. Money was saved, thank you so much. Excellent product and services.”

Helpful Report

Posted 4 years ago

“Fast to get our glass. Well done packing. Yes a bit expensive but all things considered well worth it. We have our jotul back again!!”

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Posted 4 years ago

“Great service. Good experience. Thanks!”

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Posted 4 years ago

“I received the piece of glass that was perfectly cut to size, and the shipping was very fast!! I’m highly impressed with this company and if I ever know anyone who is looking, I definitely know where to tell them to go. I’m a highly satisfied with everything about this company! Thank you!”

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Posted 4 years ago

“Great fit and function.”

Total-Hearth.com 5 star review on 15th November 2021

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Posted 4 years ago

“Perfect fit for my Alaska Channing III. Free/fast shipping and a few bucks cheaper than getting one made at a local glass shop was also a plus.”

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Posted 4 years ago

“The glass arrived even sooner than promised. Easy to install, good information on website to help. Thanks!”

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Posted 4 years ago

“The glass I ordered came in very quickly and was the exact fit I ordered. It looks great and I’m sure I am going to be happy with it for a long time.”

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Posted 4 years ago

“Glass arrived quickly and as advertised. Great company!”

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Posted 4 years ago

“Very pleased with the customer service and the product! Would highly recommend!”

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Posted 4 years ago

“The replacement glass came 3 days! The stove seems a whole lot safer with the glass altho I do have to clean it. 🤔 Jotul has a pretty poor way of supporting the glass. Thanks for great quick service!”

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Posted 4 years ago

“Great service! Quality job delivered quickly.”

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Posted 4 years ago

“Very nice people to work with my order. Thank You”

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Posted 4 years ago

“good price, fast delivery and a good video to show how to do the job without breaking the glass (as I did with the old one).”

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Posted 4 years ago

“Works great. So glad we found your company. Will send picture later.”

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Posted 4 years ago

“Fits perfect and great delivery time. Very happy with product and company.”

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Posted 4 years ago

“EXCELLENT CUSTOMER SERVICE. GOOD PRICE AND FAST SERVICE.”

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Posted 4 years ago

“Glass was great fire looks beautiful thank you 😊”

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Posted 4 years ago

“I've placed two orders in the past couple weeks and both orders shipped same day and arrived the next day in St Louis. Glass was packed extremely well with quality material and arrived with no issues. Their wood stove glass installation video was very helpful in replacing the glass and gasket on our fireplace insert.”

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Posted 4 years ago

“Ordering was easy. When I inquired about tracking they responded quickly. Glass fit perfectly. Shipping relatively fast.”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews