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Tower Reviews

4.2 Rating 5,757 Reviews
79 %
of reviewers recommend Tower
4.2
Based on 5,757 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 72%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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I Bought a Tower 7.5 ltr stainless steel pressure cooker, there wasn't any recipe book, I think it is very poor not to supply some more info on how to use it.
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Posted 11 years ago
Stone effect Pans seem ok.I would of liked a infuser lid for the large saucepan & after reading the history provided, was very disapointed to find they were not made in the uk, but made in china! If i had had known this i would not of purchased.
Helpful Report
Posted 11 years ago
I bought the 5L Multi Cooker from Ideal Shopping Channel and found the instructions on how to cook food such as pasta not there! hence I had to improvise when I tried to cook spaghetti, other then the lack of a cooking instructions the product looks good and so far does what it says although I have not used all its functions as I have only had it less then a wk.
Helpful Report
Posted 11 years ago
Cannot as yet give a higher rating as I am waiting for a response to a problem I have reported with my purchase of a 7 piece Infinistone Pan Set (Blue). The lid for the largest saucepan does not fit. It is too big and will not fit inside the rim of the pan. I am still hoping for a reply offering to send me a lid that WILL fit!
Helpful Report
Posted 11 years ago
Saucepans were good and the large frying pan is great but one of the other frying pans is very bad and has stained after the first use and we are unable to get the stain off and everything you try to cook in it sticks to it
Helpful Report
Posted 11 years ago
Although the saucepans are good and making scrambled eggs and porridge are no longer a chore to clean the pan, they are not going to last that long. I am an ex teacher of H Ec. and look after my equipment but already the outer coating of the saucepans is marked as it does not appear to be that thick. The inner ceramic layer of the saucepans already has a small chip on the surface despite using wooden or silicone utensils and a saucepan guard to protect them in storage. Not totally convinced therefore of their longevity.
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Posted 11 years ago
The small saucepan does not start the induction cooker.
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Posted 11 years ago
Not received item yet Web site a little difficult to find to put in any promo codes could be made easier I think once sorted that out not to bad
Helpful Report
Posted 11 years ago
Salt and pepper grinders working satisfactorily.
Helpful Report
Posted 11 years ago
poor product description, ie no basket capacity size stated, extended warranty incorrectley dated (purchase date), dissapointed with product performance, if item fails would not replace with same.
Helpful Report
Posted 11 years ago
Tower is rated 4.2 based on 5,757 reviews