Tower Reviews

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Tower?

Helpful Report

(2 months ago)

You can contact Tower by Email, Telephone and Live Chat.

Helpful Report

(2 months ago)

64.12%

Industry Average

“ I purchased a 'new', to me THANK YOU Great Customer Service as always TOFSCordless Steam Iron from TOFS, just this morning. It will make a massive impact to my life. And I can't wait to get 'stuck' in!! Em ”

- Emma Trueman

“ Informed customer service that I owned a Tower air fryer that had been recalled. Within 48 hours they sent me a new one. Fantastic customer service!!! ”

- Anonymous

“ I chose to have a replacement airfryer due to a product recall. Excellent service provided by Tower, new fryer arrived within days. I would be more than happy to buy any Tower products in future. ”

- Anonymous

Tower Reviews

Customer Service - Average