Tower Reviews

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Tower resolve customer queries?

(2 months ago)

Greater than 34% of reviewers feedback is Tower takes over a week to resolve customer queries.

(2 months ago)

64.12%

Industry Average

“ Very fast delivery, helpful customer service, very happy with price, return and refund absolutely stunning, very happy with this item ”

- mr gregory cook

“ Very thrusting and transparent brand. Alerted and Replaced faulty fryer within a week. Excellent customer service. ”

- Anonymous

“ Well done Tower terrific service replaced faulty Air Fryer within 36 hours of reporting it. Many thanks W Brooks ( Norwich£ ”

- Wendy Brooks