Tower Reviews

4.2 Rating 5,757 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,757 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Tower returns process?

Helpful Report

(2 months ago)

Greater than 81% of reviewers feedback is Tower returns process could be better.

Helpful Report

(2 months ago)

50.00%

Industry Average

“ Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with. ”

- Frank Knight

“ Arrived yesterday, doesn't work . t Tried everthing, now the returns hassle begins ! ”

- Anonymous

“ I just want to buy a returns label which is shown in their returns policy. ”

- Steve Smith

Tower Reviews

Returns - Average