toxicfox.co.uk Reviews

Name: toxicfox.co.uk
Address: Upper Ground Floor, Broadstone Mill, Stockport
Rating: 3.73

3.7 Rating 1,190 Reviews

68 %

of reviewers recommend toxicfox.co.uk

Company Reviews

Questions

Metrics

3.7

Based on 1,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0843 123 1234

Email:

info@toxicfox.co.uk

Location:

Upper Ground Floor, Broadstone Mill
Stockport
SK5 7DL

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toxicfox.co.uk 1 star review on 25th November 2023

Ms. Justine Poland-Angunoby

toxicfox.co.uk 4 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn't buy from them again, ordered a bag for a secret Santa item on the 3rd dec estimated date is the 13th December have tried to email and call to find out where my delivery is but no one is answering or replying been trying for 3 days now.”

Helpful Report

Posted 7 years ago

“Order was taken and payment made. Tracking showed ‘in production’ 3 days later with estimated delivery 13th Over a week later the tracking is the same. Trying by phone and email constantly and 10 days later now told finally delivery another 4 days on top. Tracking however remains the same! Watch this space.. let’s see if I receive the order?..unacceptable”

Helpful Report

Posted 7 years ago

“Ordered the bag in November only received today 7th December 2018. Product was very badly made. Stitching coming undone. Very bad quality and smells really bad of cigarettes. I have actually emailed the company asking was this really the official site. Not happy at all, as my daughters birthday is in 2 days and Iv already waited 6 weeks for a bag.”

Helpful Report

Posted 7 years ago

“Ordered a pencil case for my daughters friend for Christmas, item received with broken zip, emailed and sent pictures of broken zip and explained I really needed a replacement within a few days was told this was not possible as they are busy due to it being Christmas. My daughter was in tears over this, was disgusted they had supplied faulty goods yet were not prepared to go out of there way to sort this, I won’t be ordering from them again.”

Helpful Report

Posted 7 years ago

“Ordered 2 claireabella phone cases on 26th October 2017, still have not received them, they were for a gift for someone the event has now passed, after emailing numerous times I was ensured that new cases where sent out even on 1st class next day delivery. It is now 28th November and still have no phone cases. Unacceptable and not the best customer service. Very unreliable do not use this page.”

Helpful Report

Posted 7 years ago

“Very poor customer service. Ordered passport cover sent to me twice with wrong hair colour. Waited over a month for third and still hasnt arrived. Contacted them numerous times and today was told it must be lost in post would you like a refund. Obviously no communication and after product been incorrect twice you would think they would put little effort into ensuring customer is happy third time round. Do not order from this company........”

Helpful Report

Posted 7 years ago

Good Morning Danielle Thank you for taking the time to leave us some feedback. After reviewing your order I would like to offer my sincerest apologies if you feel we have let you down. After looking at the details we have sent this order to you 3 times with the third, unfortunately, being lost in the post. The first 2 have had an incorrect hair colour, this was due to a technical fault which I personally worked through with our tech team and the unfortunate circumstance is, our delivery partner has lost the correct case in the post. As you requested we have now refunded you the full amount for this. The 2 incorrect covers you have kept I have decided we will not be asking you to return them, as the fault has been identified and we certainly do not want to inconvenience this unfortunate matter any further. Please again accept my sincerest apologies for the experience you have had with Toxic Fox. Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“avoid this company!!! ordered a gift for friend's wedding but the item didn't not arrive! very sad, waiting almost 4 weeks for nothing! no wedding gift! luckily i got my refund back.”

Helpful Report

Posted 7 years ago

Good Morning Thank you for taking the time to leave us some feedback. Having looked into the details we have been provided I am unable to locate your order, which means I can't give you a reason as to why this has happened. What I can give you is an apology, here at Toxic Fox we believe every single customer is as important as each other whether they shop once or 100 times, and if we have let you down then I sincerely apologise for that. If you would like to discuss this further then please email info@toxicfox.co.uk Kind regards Lee Rowley Customer Service Manager

Posted 7 years ago

“Passport cover I ordered was of very poor quality I asked for a name to be printed on the front and the name wasn’t central very disappointed indeed bought for a birthday present and I was unable to give it due to it looking very cheaply done”

Helpful Report

Posted 7 years ago

Good Morning Sharon Thank you for taking the time to leave us some feedback. Having reviewed your order I can see the disappointment you have expressed to my team. In terms of our products both as the customer service manager and a customer of Toxic Fox I stand by the quality of the products and the materials used, we do however fully accept our customers feedback about our products, so this feedback has been passed on to the product development team. Please accept my apologies for the experience you feel you have had. Now I am aware that a goodwill gesture was agreed with my colleague, so when you are ready to order please email the team at info@toxicfox.co.uk Kind Regards Lee Rowley Customer services manager.

Posted 7 years ago

“Ordered jute bag and towel jute bag arrived no towel contacted you about issues 2 weeks ago told towel would be dispatched only no towel or email to confirm anything so not best pleased towe was for my wife to take on holiday”

Helpful Report

Posted 7 years ago

Good Afternoon Lee Thank you for taking the time to leave us some feedback. I have reviewed your order and can see this towel has been sent twice. If this has not come through please can you contact customer services at info@toxicfox.co.uk as a matter of urgency so we can have a resolution put in place ASAP. Kind Regards Lee Rowley Customer services manager

Posted 7 years ago

“Initially we recieved a great response from the customer service team, but unfortunately production didn't follow instructions well. We asked if the 01 on the child's jersey & shorts on the sports outfit we chose for our daughters bag could be changed to a number 4 as this is her football number. We were told yes, but when the bag arrived, it was 01. Very disappointing really”

Helpful Report

Posted 7 years ago

Good Afternoon Darren Thank you for taking the time to leave us some feedback. I have reviewed your order and can see that a mistake was made after we agreed to have a special request done. As you have rightly pointed out there has been a breakdown in communication and as the customer services manager I take full responsibility for and for that I offer my sincerest apologies. Now I can see we received an email from yourself advising of the issue and you have had a request to send imagery of what you have received, this has been requested but to date not received. I would be more than happy to have a resolution put in place ASAP if you can contact the customer service team at info@toxicfox.co.uk with the image of the incorrect item. Kind Regards Lee Rowley Customer Services Manager

Posted 7 years ago

“Order still hasn't arrived despite me sending an email for an update and getting the reply that it was in the final stages of production 2 weeks ago.”

Helpful Report

Posted 7 years ago

Good Morning Mike Thank you for taking the time to leave us some feedback. I have actually responded to your email this morning and have explained due to a technical fault your order was not dispatched. this has now been resolved and your order will be leaving us today. I have arranged for the delivery to be upgraded to Express next working day delivery. Please accept my sincerest apologies for the delay in getting this to you and I want you to rest assured this is a very rarer incident and moving forward this has been resolved. Kind Regards. Lee Rowley Customer Service Manager

Posted 7 years ago

“"I ordered my item on 03.09.17 and I still haven't received it, 24 days later. Was going to by some xmas presents from you but am seriously thinking twice about it. I hope the item is worth waiting for." I have now received it and not impressed with the quality. It looks cheap. Will not be buying again.”

Helpful Report

Posted 7 years ago

Good Afternoon Ali Thank you for taking the time to leave us some feedback. I have spoken with our production team today and it appears your product was ordered to be remade as our quality team were unhappy with the final product. This is of course an uncommon event, however we have a responsibility to provide our customers with the best possible products we can. Having checked with the team I can confirm the remade product is being sent out tomorrow. Please accept my apologies for the delay in sending this to you. Kind Regards Lee Rowley Customer Service Manager.

Posted 7 years ago

“Package was left in the bin with weeks worth of rubbish”

Helpful Report

Posted 7 years ago

Good Morning Vicky Thank you for taking the time to leave us some feedback. Let me start by offering my apologies for the inconvenience that you have been caused. Having reviewed the order I can clearly see that the courier has left this package in the bin which they determine as a secure location. Unfortunately this was done whilst you were on holiday. From what I see this issue has been dealt with in terms of a replacement being issued and a complimentary mug was also given as way of apology for the inconvenience caused. If you have any concerns please contact our team or myself ASAP. Kind Regards Lee Rowley Customer Services Manager.

Posted 7 years ago

“Still waiting on my item it's been 2weeks seen I placed an order,i was told my item would be with me on the 7th of September it's now the 10th of September and no information on my item.”

Helpful Report

Posted 8 years ago

Good Morning Magda Thank you for taking the time to leave us some feedback. Let me start by offering my sincerest apologies for the service you feel you have received. I have looked into this order and confirm this was sent on 06/09/2017 and delivered on 08/09/2017. Please accept my apologies for any inconvenience this caused. If you have any further enquiries please contact me directly Kind Regards Lee Rowley Customer Service Manager

Posted 7 years ago

“""I was meant to receive my suitcases on 6th September. I understand that it is an estimate so I called to see when they would be delivered. They haven't even been dispatched and it's the 8th. I called the customer service team and the lady said I would receive an email from her with my delivery date however I have still not received an email! The 2 cases cost nearly £300”

Helpful Report

Posted 8 years ago

Hi Molly Thank you for your message, i am sorry to read of your disapointment. Please be advised that the personalised suitcases take approximately 7 working days to produce, i am sorry if this had not been communicated to you clearly. Please be advised that your order has been dispatched today with courier DPD local and with this in mind you should be safely in receipt of your order on Monday. Separate to this message Molly, i will send you an email directly which will detail your parcel tracking information so that you can keep a track of this parcel. I apologise for the inconveniance caused Molly and hope that we can see you shop with the toxicfox brand again in the future.

Posted 8 years ago

“Ordered my item last week Sunday had a confirmation everything was fine, four days late I decided to check my email nothing on my parcel. So I decided to email the company to see what was going on with my order,got a reply straight away which was really nice got told my parcel was out for delivery.today I decided to track down my parcel to find out my parcel hasn't been out yet for delivery and it's going to take 2-3 working.”

Helpful Report

Posted 8 years ago

“Never received item but seller refused to take any responsibility, then offered to refund half the cost!! Guilty conscience”

Helpful Report

Posted 8 years ago

Good afternoon Suzanne Thank you for taking the time to leave us some feedback. Having reviewed your order I can see we were supplied with an incomplete address (there was no house number given) meaning this has been lost in the post and we are still awaiting this to be returned. If this is returned to us we will be more than happy to have this sent out to you. The refund you were given was a gesture of goodwill as we fully understand these errors can occur. If you wish to discuss the matter any further you can contact the customer services team at info@toxicfox.co.uk Kind regards Lee Rowley Customer Services Manager

Posted 8 years ago

“Sent wrong product”

Helpful Report

Posted 8 years ago

Good Morning Sophie Thank you for taking the time to leave us some feedback. Having reviewed your order I can see that an order was sent with the personalisation that had been ordered incorrectly and that this was then reordered with the correct information. If after this point you have received an incorrect item please can you contact our customer service team at info@toxicfox.co.uk so that we can look to have this issue reviewed and a resolution put in place. Kind regards Lee Rowley Customer services manager

Posted 8 years ago

“No communication & no delivery date? Unhappy item at the end of all the waiting :-(”

Helpful Report

Posted 8 years ago

Good Morning Carli Thank you for taking the time to leave us some feedback. I have reviewed your order and can see it was the jute bag you ordered, due to the nature of the product being hand crafted we can only ever estimate delivery times. As we send the item via tracked service we do provide tracking information when your order is dispatched. If you have any ongoing orders which you are struggling to track then please contact our customer service team at info@toxicfox.co.uk. Kind regards Lee Rowley

Posted 8 years ago

“Still awaiting refund for damaged goods that had to be returned to T.F.!!! - This was several moths ago and despite contacting Cus services I have not received my refund for the faulty items!!! - NOT GOOD C.SERVICE AT ALL!!”

Helpful Report

Posted 8 years ago

Good Morning Elle Thank you for taking the time to leave us some feedback. I have today reviewed your order again and can confirm the order you advised that was faulty you arranged to have sent back via courier to a different company, and even though we did not require the faulty item back we did require an image to show the damage and as of yet we have not been provided with this. If you are able to provide us with this information we can have this looked at again for you and actioned accordingly. If you wish to contact me please do so at info@toxicfox.co.uk Kind regards Lee Rowley Customer service manager

Posted 8 years ago

toxicfox.co.uk is rated 3.7 based on 1,190 reviews