Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.61

4.6 Rating 638 Reviews

90 %

of reviewers recommend Trade Counter Direct

4.6

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 5 star review on 8th November 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very satisfied with the service i received and i will certainly be ordering in the future, thank you, Ian Church”

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Posted 5 years ago

“All went very well many thanks. Will be using TCD again”

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Posted 5 years ago

Hi, Thank you for trusting us with your order, we look forward to having back in the future. Kind Regards TCD Team

Posted 5 years ago

“Item is what it says very pleased with the tool and the service”

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Posted 5 years ago

Hi, Thank you for leaving your Review. The TCD Team

Posted 5 years ago

“I have retracted my original review and changed my rating from Very Poor to Good due to how TCD responded to my complaint and understood why I was frustrated. Thank you for sorting.”

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Posted 5 years ago

“Very good service. You just need to include invoice with goods as I have had to request an emailed invoice each order.”

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Posted 5 years ago

Thank you for leaving your review, We will take your comments in hand and work to further improve our system. Kind Regards The TCD Team

Posted 5 years ago

“Bit of a mix up but Linda was so helpful got prob sorted thank you for ur quick resolve”

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Posted 5 years ago

Hi, Thank you for your feedback, we do appreciate all feedback. Kind Regards TCD

Posted 5 years ago

“Good service and competitively priced products”

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Posted 5 years ago

“Great service from a company I had no previous knowledge, or experience with. I purchased a large item, and received a phone call the day before delivery was due, to ask if I had the means to lift the heavy item off the van at my end, which I didn’t, this was no trouble and a tail lift delivery vehicle was promptly arranged and didn’t delay delivery. If there was one criticism it was that I couldn’t log in to the account to track my order on my smartphone, this had to be done on a desktop device. All in all great service.”

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Posted 5 years ago

Thank you for leaving your review. We are working towards incorporating the log in feature on the Mobile version of our website. Kind Regards The TCD Team

Posted 5 years ago

“Transaction went smooth, delivered on the expected date and although I missed it, it was easily recovered the next day. Quality product, in working order very good!”

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Posted 5 years ago

Thank you for the great review, Cameron. We look forward to having you back in the future. The TCD Team

Posted 5 years ago

“Straightforward transaction. Had the goos I wanted and a sensible price. Arrived quickly and well packed.”

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Posted 5 years ago

“Item arrived in time however I have requested a copy of the invoice on a number of occasions but have had no response as the link on the email does not work. After posting this review the invoice was sent to me straight away with a valid explanation of why my requests had not been answered. I have always used TCD for my access panels and never had any issues.”

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Posted 5 years ago

Hi Tan, I'm so sorry that you haven't received any invoices from us. I'm not sure what has happened and why you haven't heard back from us, my only thought is that the emails aren't arriving into the right inbox, but I will send one from my gmail account to ensure that it arrives in your inbox now without any issues. Please accept our sincerest apologies. The TCD Team.

Posted 5 years ago

Trade Counter Direct is rated 4.6 based on 638 reviews