Trade Counter Direct Reviews

4.6 Rating 638 Reviews
90 %
of reviewers recommend Trade Counter Direct
4.6
Based on 638 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour

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Ordered and delivered no problem only thing not pleased with was the 22mm pipe preparation and deburr tool looked like it had been laying about on a shelf for ages not in any packaging but didn’t look new,it works so can’t be asked to send it back.Not to impressed.
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Posted 4 years ago
Received the item and it was in perfect condition. Major complaint is lack of response to emails and not giving exact dates on delivery.
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Posted 4 years ago
WAS SUPPOSE TO COME IN A BIG CASE WITH BOTH INSIDE BUT CAME AS SEPERATES
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Posted 4 years ago
I was ok, but getting a hundred emails since then is not.
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Posted 4 years ago
The only problem I had was delivery. I was supposed to have next day delivery which did not happen.
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Posted 4 years ago
Item fantastic ,sent quickly , but ..... No number was printed on the address label , just my address . Which created more hassle than needed .
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Posted 4 years ago
Hello Colin, Unfortunately, you did not put a House number on your order with us. Our system is automated when generating labels, therefore, the address will only ever be identical to the information you have provided us. I can see that you used PayPal One Click for payment, this means that you need to log in to your PayPal information and add your house number to your saved address. Hope this clears this up. Kind Regards Trade Counter Direct
Posted 4 years ago
I waited my product for a month (even if it wasn't your fault), the product I finally got today is really a bad one. I am so dissapointed. I hope that I really can get a new one as soon as possible..
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Posted 4 years ago
Products are good but sent the wrong batteries
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Posted 4 years ago
My first experience with Trade Counter Direct hasn't been a good one, unfortunately. Eight days later and I still haven't received my order. That said, I've been advised that a replacement order has been raised, which sadly won't arrive in time for the intended recipient of my 'gift'.
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Posted 4 years ago
Spent £400 on a Milwaukee tool. Ordered on the 6/5 and paid extra for next day delivery. Delivered on the 14/5. Not even an offer of my delivery money back or something thrown in for good will.
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Posted 4 years ago
Delivered promptly
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Posted 4 years ago
PLEASE REMOVE US FROM YOUR MAILING LISTS.
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Posted 4 years ago
Unfortunately still waiting for part of my order to arrive 1 week later despite both items being shown instock, quite helpful when I rang to enquire though.
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Posted 4 years ago
Wrong hatch supplied replacement sent next day not suitable for double boarded ceilings. One plastic small triangle key supplied with hatch and a seperate one for the ladder. hatch fitted with modification not very happy with the purchase maybe should have purchased a loft kit for an extra few quid as a oppose to seperate items listed as a pack.
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Posted 5 years ago
Hi I received the Milwaukee tool box thanks, but I don't think it's the original box because my drill, charger and batteries not fit correctly, thank you any way. Anmar
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Posted 5 years ago
You guys need to send email updates for US customers, merchandise arrived and I had no idea it was sitting waiting for custom fee, I emailed 4 times for tracking # your answer was the same,waiting for dispatch...meanwhile the item was in US already, I had to follow up see where is the item, overall not good customer service, item was perfect, o questions asked. If you are the client and spend over 1000 per item, you would need to know where is the item at, specially I asked you via email that I need it for the job. Hope this will boost your service.
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Posted 5 years ago
I was ment to get a free milwaukee tool bag with my order. But it never arrived.
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Posted 5 years ago
The box it arrived in was rather beaten up and a few marks on the product but other than that speedy delivery
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Posted 5 years ago
We had a access panel delivered and went to install but the corner bent. I was a bit shocked that there was no corner protection just foam on front face. Can you swap over please asap. Thanks Lawley
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Posted 5 years ago
We are sorry to see the damage to your product, We will arrange a replacement to be sent from us today. Kind Regards The TCD Team.
Posted 5 years ago
Nothing wrong with order as soon as I received my order for which I paid delivery on They sent a email offering free delivery on anything!!!
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Posted 5 years ago
Hi Stephen, Thank you for taking the time to review us. Unfortunately as with most things, we can't ensure that the timing of our emails will please everyone, however what we can do is offer some 'make good' for you. I have created a discount code unique to you that will allow you free delivery on a potential future order. The coupon code is the date contained within your email address. I hope this is OK for you. Kindest regards, The TCD Team.
Posted 5 years ago
Trade Counter Direct is rated 4.6 based on 638 reviews