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Trade Counter Direct Reviews

4.6 Rating 638 Reviews

90 %

of reviewers recommend Trade Counter Direct

Company Reviews

Product Reviews

4.6

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 5 star review on 8th November 2019

Trade Counter Direct 5 star review on 3rd July 2019

Trade Counter Direct 5 star review on 22nd May 2019

Trade Counter Direct 5 star review on 22nd May 2019

Trade Counter Direct 5 star review on 29th January 2019

Trade Counter Direct 5 star review on 29th January 2019

Trade Counter Direct 5 star review on 3rd December 2018

2

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. I have tried calling and emailing. No reply. I suspect that TCD does not have my item in stock and will not reply. I want to know how long the delay is going to be before dispatch but have no possibility to find out because the customer service team does not reply.”

Posted 1 month ago

“Ordered three items from this terrible company on 12th April on a 3-5 day delivery window. I called them after 2 weeks and I was told they where waiting for one item from the manufacturer (why did you take my money, if you didn’t have the stock). I was informed my order had been upgraded to express delivery. Umm, I don’t think so as courier informed me they were sent the items 4 days ago. It is now a month, yes folks 4 weeks after I ordered from Trade Counter Direct and nothing. Please take my advice and avoid this tragic company.”

Posted 11 months ago

“TERRIBLE SERVICE I HAVE PAID FOR AN ITEM IN FULL 8 DAYS AGO, AND STILL AWAITING THE PRODUCT, I HAVE TRIED TO CALL, EMAIL YET NO REPLY AT ALL THE ORDER SAYS Thanks, Matthew! We're On It. Your order’s in. We’re working to get it packed up and out the door—expect a shipping confirmation email soon. WELL ITS OBVIOUSLY NOT IN AND THEY ARE DEFINITELY NOT WORKING ON IT !!!”

Posted 1 year ago

“Very rude lady receptionist hinged up on me tried calling back she knew my number wasn’t interested to answer then called unknown then she pick up as soon I speak she hung up, the sent me the wrong product and we’re not trying to sorted out, cow boys, head ache, ripped off me and left with wrong product and extremely bad experience beyond the expectations and I m very unhappy more about the customer service than having wrong product ( wrong pipe cutter) no help what so ever…… if u want head ache then be my guest”

Posted 1 year ago

“Do not buy from this company. Complete waste of time and money. Having received my order of a £470 dehumidifier that doesn't work at all, I have called multiple times and emailed multiple times. Impossible to get a reply and always promised to be called back but nothing. I am now forced issue a reclaim for my money through my credit card company.”

Posted 1 year ago

“My pressure washer lance jammed meaning I couldn't use attachments. Linda and Charlotte at customer services sorted things out quickly, sending replacement parts. They were cheerful and courteous. Very impressed”

Posted 2 years ago

“I ordered a Stanley FatMax Tool Box at a great price....cheaper than other websites it arrived when they said it would which was great service to start with. Unfortunately upon opening the packaging the box was damaged. I emailed and got an immediate confirmation response they would investigate. I sent photos of the damage and got another same day response that they would replace the box and arrange collection of the damaged one. Day 2 I got confirmations from both Trade Counter and their courier DPD of the dates and timing for both the replacement delivery and the faulty item collection. Everything resolved to my complete satisfaction within 2 days. I would also add I dealt exclusively with Linda at Trade Counter throughout who was absolutely fantastic....very professional, effective and clearly great at her job....Trade Counter should be very proud to have such an employee.”

Posted 2 years ago

“I ordered 1000 no 2.5 x 60mm A2 stainless steel oval head cladding nails from TCO which arrived well packaged a few weeks later. Unfortunately they sent out the wrong nails - 2.8 x 76mm flat head nail. I contacted them to let them know of this error however the email response I got said that they had sent the correct nails. I have responded by email 3 times (which included pictures to show my order confirmation and the box of wrong nails,) and also twice on their 'instant' messenger on their website. I have heard nothing back from either of these methods and there is no phone number online to call. Exceptionally terrible experience and customer service. I will never order from them again and would discourage anyone else to do the same.”

Posted 3 years ago

“Very bad I've been waiting two weeks for my purchased item to arrive and still nothing, I paid £105 and I'm calling them and they tell me that the article I paid for hasn't gotten to them yet to make me delivery after that. I do not recommend”

Posted 3 years ago

“No after sales care. I purchased a Ridgid K-45 AF-5 Autofeed Drain Cleaning Machine Kit - 240v. the machine arrived with a EUROPEAN Plug (not advised of this a point of sale), I tried to phone several times and followed the automated service to send an email. Scott messaged me back and advised me to buy an adaptor or Cut off the plug and change it for 3 pin. I have replied twice to ask if they are supplying a new plug or adaptor, I am yet to hear a response. will think twice before shopping here again.”

Posted 3 years ago

Hi Martin, My utmost apologies about the plug; we normally send out an european adaptor for all of the Ridgid K-45. Unfortunately COVID-19 impacted our business in ways we were not ready for. I believe Scott had tried his best while we were shot staffed. I can get an adaptor out to you today if you still require still. Andrew.

Posted 3 years ago

“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”

Posted 3 years ago

“Very good range of products and quick delivery”

Posted 3 years ago

“falsche Lieferung, kontakt schwierig wird zusehr Verzögert keine einigung”

Posted 4 years ago

“Poor Service, order over a week old with no sign of it being dispatched plus customer service not being very helpful. Happy for the customer to pay extra on shipping with no offer to combine orders + shipping or update you on items that are not in stock. Will avoid in the future,”

Posted 4 years ago

“Arrived as sold.”

Posted 4 years ago

“Genuinely incredible, top class service! I got my tools in perfect condition and in great time. Especially impressed by the fact that my order was treated as "business as usual" during the current pandemic. Five Star!”

Posted 4 years ago

“Very efficient to deal and have good selection of good quality tool would and and will always recommend trade counter direct”

Posted 4 years ago

“Added a circular saw to my Milwaukee collection. Excellent service.”

Posted 4 years ago

“Great people Great prices Used before and will use again”

Posted 4 years ago

“Another a quick and reliable service from TCD, always have what I need in stock, competitive prices.”

Posted 4 years ago

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Trade Counter Direct is rated 4.6 based on 638 reviews