Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.54

4.5 Rating 650 Reviews

88 %

of reviewers recommend Trade Counter Direct

4.5

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 1 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad I've been waiting two weeks for my purchased item to arrive and still nothing, I paid £105 and I'm calling them and they tell me that the article I paid for hasn't gotten to them yet to make me delivery after that. I do not recommend”

Helpful Report

Posted 6 years ago

“No after sales care. I purchased a Ridgid K-45 AF-5 Autofeed Drain Cleaning Machine Kit - 240v. the machine arrived with a EUROPEAN Plug (not advised of this a point of sale), I tried to phone several times and followed the automated service to send an email. Scott messaged me back and advised me to buy an adaptor or Cut off the plug and change it for 3 pin. I have replied twice to ask if they are supplying a new plug or adaptor, I am yet to hear a response. will think twice before shopping here again.”

Helpful Report

Posted 6 years ago

Hi Martin, My utmost apologies about the plug; we normally send out an european adaptor for all of the Ridgid K-45. Unfortunately COVID-19 impacted our business in ways we were not ready for. I believe Scott had tried his best while we were shot staffed. I can get an adaptor out to you today if you still require still. Andrew.

Posted 6 years ago

“I placed an order on the 1st of June 2020 and it was dispatched until the 9th of January.”

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Posted 6 years ago

“Very good range of products and quick delivery”

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Posted 6 years ago

“falsche Lieferung, kontakt schwierig wird zusehr Verzögert keine einigung”

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Posted 6 years ago

“Poor Service, order over a week old with no sign of it being dispatched plus customer service not being very helpful. Happy for the customer to pay extra on shipping with no offer to combine orders + shipping or update you on items that are not in stock. Will avoid in the future,”

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Posted 6 years ago

“Arrived as sold.”

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Posted 6 years ago

“Genuinely incredible, top class service! I got my tools in perfect condition and in great time. Especially impressed by the fact that my order was treated as "business as usual" during the current pandemic. Five Star!”

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Posted 6 years ago

“Very efficient to deal and have good selection of good quality tool would and and will always recommend trade counter direct”

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Posted 6 years ago

“Added a circular saw to my Milwaukee collection. Excellent service.”

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Posted 6 years ago

“Great people Great prices Used before and will use again”

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Posted 6 years ago

“Another a quick and reliable service from TCD, always have what I need in stock, competitive prices.”

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Posted 6 years ago

“Great price . Ordered wednesday night delivery friday morning cant beat that excellent service .thanks”

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Posted 6 years ago

“Excellent service prompt delivery would buy again.”

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Posted 6 years ago

“I purchased a Milwaukee impact gun, great product, great price, fast delivery. Would recommend”

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Posted 6 years ago

“Great service! Price of the goods compare to other sellers is a lot cheaper. I would use TCD again and recommended for all !!!”

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Posted 6 years ago

“Thanks for quick delivery & very happy with the service & product. Use you again thanks”

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Posted 6 years ago

“Great deal beat everyone else on price quick delivery hassle free Thanks again Mark”

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Posted 6 years ago

“Great Quality tool, delivery fast and a good price !!!”

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Posted 6 years ago

“The chisels were as expected, excellent quality, delivered very quickly, the box was broken but probably broken in transit. No problems”

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Posted 6 years ago

Trade Counter Direct is rated 4.5 based on 650 reviews