Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.56

4.6 Rating 646 Reviews

89 %

of reviewers recommend Trade Counter Direct

4.6

Based on 646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 1 star review on 21st December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality products, good prices, fast delivery.”

Helpful Report

Posted 7 years ago

Thank you for the 5* review Mr Botezatu. It's reassuring to hear that we are doing it right. We agree our prices are fantastic and the products are brilliant! :) We look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“Fair price for a quality item and fast delivery. Second purchase and well satisfied.”

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Posted 7 years ago

Hi Anthony, thank you so much for the five star review and the lovely words of appreciation. We are glad to have had you back and look forward to having you back again in the future. The TCD Team.

Posted 7 years ago

“Excellent.Ordered one day received the next what else could you ask.”

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Posted 7 years ago

Hi Mr Murphy, thank you so much for the 5* review. We love it when the service works as intended. We look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“great service”

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Posted 7 years ago

Thank you Derek, that's great to hear and we look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“You never disappoint me on delivery or the product keep up the good work I was that”

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Posted 7 years ago

Hi Steven, thank you so much for the positive review. We are constantly trying to improve our service to make it as fluid as possible for you and we are so pleased you like the service. We look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“Item arrived in time however I have requested a copy of the invoice on a number of occasions but have had no response as the link on the email does not work. After posting this review the invoice was sent to me straight away with a valid explanation of why my requests had not been answered. I have always used TCD for my access panels and never had any issues.”

Helpful Report

Posted 7 years ago

Hi Tan, I'm so sorry that you haven't received any invoices from us. I'm not sure what has happened and why you haven't heard back from us, my only thought is that the emails aren't arriving into the right inbox, but I will send one from my gmail account to ensure that it arrives in your inbox now without any issues. Please accept our sincerest apologies. The TCD Team.

Posted 7 years ago

“Excellent service - exactly what I wanted - quick response by post - thank you”

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Posted 7 years ago

Thank you for your positive review Beryl. We are so glad that you are pleased with your purchase and we look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“not sure how but I ended up with 6mm allen keys when I wanted 1.25mm ones (probably my fault). The good thing is that they are cheap, so I can't be bothered trying out the returns procedure.”

Helpful Report

Posted 7 years ago

Hi Neil, I'm so sorry that you have received the wrong product. You did indeed order the 6mm accidentally, however we will, as a goodwill gesture, send you the 1.5mm free of charge (we don't have a 1.25mm in stock). Unfortunately we only have 2 of the 1.5mm available so if this is OK then please just give the customer service team a call on 01803 666630, they have been briefed of your requirements and they will organise that for you once you call. Kindest regards, The TCD Team.

Posted 7 years ago

“arrived next day. used to clear grease from customers long flat kitchen waste.”

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Posted 7 years ago

Thank you for your 5* review. I'm pleased to hear our products are being put to good use already! We hope you that if you ever need more tools then you think of us in the future. The TCD Team.

Posted 7 years ago

“Fantastic supplier, good choice, great prices and exceptional service. I highly recommend.”

Helpful Report

Posted 7 years ago

Good Morning Mr Smith. It's great to hear that we are doing things right. We look forward to having you back in the future. The TCD Team.

Posted 7 years ago

“Money well spent did the job excellent service would definitely use again”

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Posted 7 years ago

Thank you for the brilliant review Mr York. We really appreciate the wonderful feedback. I will pass your comments onto the fantastic team we have here. The TCD team.

Posted 7 years ago

“Excellent prices and fast delivery with excellent customer service if anything should go wrong.”

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Posted 7 years ago

Thank you for your fantastic review Inderjeet, we really appreciate the feedback. I will pass your comments onto the team. The TCD team.

Posted 7 years ago

“Good product and good price as well”

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Posted 7 years ago

Thank you for your review and product review Sir. We really appreciate it and we hope you have a brilliant bank holiday weekend ahead. TCD

Posted 7 years ago

“Order arrived very quickly. Thanks.”

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Posted 7 years ago

Thank you for the 5* review John, we are pleased that you are satisfied with the order and look forward to seeing you back in the future. Have a great weekend. TCD

Posted 7 years ago

“Website easy to navigate. God product and quick delivery.”

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Posted 7 years ago

Thank you very much for the high praise. We are glad you agree with us that the website is easy to navigate to find the product you need. Have a great weekend. TCD

Posted 7 years ago

“great price good postage”

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Posted 7 years ago

Thank you George for the 5* review. Glad to hear you are pleased with your purchase. Have a great weekend. TCD

Posted 7 years ago

“good choice of quality products, delivered next day, very happy with quality of tool purchased”

Helpful Report

Posted 7 years ago

We are really glad that the tool you purchased was to your liking. All the tools we have in stock are of fantastic quality and we are really pleased you agree with us. Have a great weekend. TCD

Posted 7 years ago

“Next day delivery. What more can the customer expect. Well done and thanks.”

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Posted 7 years ago

Thank you very much for your positive review. I will pass your great feedback to the team. Have a great weekend. TCD

Posted 7 years ago

“Good al round service”

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Posted 7 years ago

Thank you very much for the positive 5* review, we are pleased that you enjoyed the service and we look forward to having you back in the future. TCD

Posted 7 years ago

“Great website, easy to navigate with a fast checkout. They don't bombard you with emails and the delivery tracking was brilliant.”

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Posted 7 years ago

We try to keep it simple Danny, thank you very much for the 5* review. We look forward to having you back in the future. TCD

Posted 7 years ago

Trade Counter Direct is rated 4.6 based on 646 reviews