Trapstar London Reviews

Name: Trapstar London
Rating: 1.39

1.4 Rating 109 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

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Metrics

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Trapstar London 1 star review on 8th December 2023

Anonymous

Trapstar London 1 star review on 22nd February 2022

Louis Oats

Trapstar London 1 star review on 18th February 2022

MarkyMark

Anonymous

Anonymous // 01/01/2019

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“FAKE COMPANY DO NOT USE RUN BY FOREIGN MIGRANTS SCAMMING EVERYBODY YOU WILL NOT RECIEVE YOUR ORDER NOT GET A REFUND BEWARE BEWARE BEWARE !!!!”

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Posted 1 year ago

“gówno yebane bez wyglądu te rzeczy są tak obrzydliwe ze nawet ze free nie chciałbym ich nosić!!! nie polecam w lumpeksie się lepiej ubierzesz i to dużo taniej…!!!”

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Posted 1 year ago

“Ordered 17th march with an expected despatch date of 30th march I’ve called constantly and they keep saying tomorrow tomorrow but nothing becoming so frustrated and no reply to any emails.”

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Posted 1 year ago

“Ordered 03/02/23 still heard nothing...emailed twice but no response... absolutely shocking customer service is non existent. Worst company ever”

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Posted 1 year ago

“Absolutely shocking company and I'm going to watchdog about them because they need shutting down. Can't get through to anyone by phone, tried emailing but every time get asked the same questions over and over again like name, email, postcode, date order placed. Get a ticket number and message stating allow 48 hours for reply and then same thing all over again. Lost count of how many emails I've sent. Tried using chat system, also a waste of space. Tracksuit was ordered back in November 2022 and still waiting in March 2023 for delivery.”

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Posted 1 year ago

“Be careful! This is a fraud company that sends orders to the EU without EORI numbers. No reply to emails, no refunds. Order is returned to sender due to missing EORI number!”

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Posted 1 year ago

“Achtung Betrug! Im Dezember 2022 habe ich für meinen Sohn eine Jacke bestellt. Da diese erst 4 Wochen später verschickt wurde, habe ich den Kauf Storniert. Mein Geld habe ich trotz Mahnung bis heute (2 Monate später) nicht zurück! In December 2022, I ordered a jacket for my son. As it was only sent four weeks later, I cancelled the purchase. Despite a reminder, I still haven't got my money back (2 months later)!”

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Posted 1 year ago

“Diese Firma ist einfach eine Katastrophe. Habe Ware am Release Day bestellt. Mit Kreditkarte bezahlt, da Klarna in Deutschland nicht möglich ist. Mein Sohn wünschte sich die Jacke zu Weihnachten. Bis heute haben wir keine Ware erhalten, Kundenservice nicht vorhanden. Man wird mit Standart Mails ruhiggestellt. Meinem Geld (340€) renne ich bis heute hinterher. Lässt eure Kids die ganzen Bewertungen im Netz lesen, bevor sie ihr Geld verlieren wenn sie dort bestellen.”

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Posted 1 year ago

“My order never arrived! emailed and called Trapstar for an explanation/refund and no answer...at all. Shocking customerr service. DO NOT USE!”

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Posted 1 year ago

“The worst experience. The order was very late and when I received it I was asked to pay all the taxes (VAT, customs duties) because Trapstar declared that they had not been paid. I wrote them emails, I called them, but you have no one to talk to. Communication with them is very difficult. The invoice they inserted in the package did not reflect the amount I paid when I placed the order. It was the first and last time I ordered from this site.”

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Posted 1 year ago

“Scam dont get the item”

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Posted 1 year ago

“Ordered a tracksuit 09/12 £190, no tracksuit has arrived, no response from emails other than generic auto reply, no answer from phones no response from online chat. Scam”

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Posted 1 year ago

“Awful placed order first week of November still not recieved items they don't reply to emails or pick up phone total scam do not use this company only recieved one email stating slight delay due to a move still nothing nearly 4 months later”

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Posted 1 year ago

“Worst company ever.Items arrived 1.5month later ,poor product quality for price paid.Street market level quality.Avoid”

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Posted 1 year ago

“I ordered a tracksuit for my teenage son, who used his Christmas money to pay for this item. The item has not been delivered, there has been no update, and you can not get hold of anyone by phone or email. Disgusting behaviour and no service. Will never order from this company again”

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Posted 1 year ago

“Worst and most useless support out there. Does not even deserve 1 star.”

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Posted 1 year ago

“Would not even give this a one star ordered my son a tracksuit 20th of December knew it wouldn’t be here for Christmas but still waiting seven weeks later number of emails sent all you get is order number. Your email address address date of ordered. I don’t know how many times I’ve done this still no reply absolutely disgusting. Please do not waste your time in ordering from this site.”

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Posted 1 year ago

“Ordered a tracksuit for my son 4 weeks before Christmas. I still have not received my goods and cannot get a formal response for delivery from Trapstar despite multiple emails and failed calls. Really poor company and non-existent customer services”

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Posted 1 year ago

“Terrible avoid at all costs Ordered a tracksuit for Christmas, early December. Still not arrived. Phones never answered and emails ignored. £190 pounds I will never see again”

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Posted 1 year ago

“Order 30th December. Nothing. Birthday been and gone. Sent many many emails. they ask for my name, order number, postcode, date of order. I tell them. They ask for it all again. And again. DO NOT order anything from this less than useless company.”

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Posted 1 year ago

Trapstar London is rated 1.4 based on 109 reviews