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Trapstar London Reviews

1.4 Rating 109 Reviews

10 %

of reviewers recommend Trapstar London

Company Reviews

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Trapstar London 1 star review on 8th December 2023

Trapstar London 1 star review on 22nd February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

Trapstar London 1 star review on 18th February 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service! I ordered my son a tracksuit in November for christmas and it hasn’t arrived. Most of my emails have been completely ignored however eventually i received an update email showing various despatch date against random photos of clothes! My son loves the brand but i will NEVER buy from them again and urge others to do the same!! My son is having a disappointing xmas… Thanks for nothing Trapstar, you should be ashamed!! STILL NOT RECEIVED!!!”

Posted 2 years ago

“I have bought a item on Nóvember and now its Desember it hasnt been shipped and i talked to them the keep telling me it will be shipped end of the week and it havent my christmas present havent been shipped soo annyoing company”

Posted 2 years ago

“I also agree with the bad reviews .. I have been trying to contact them regarding an order made at beginning of December.. I have messaged emailed and left a phone message and nothing!!!”

Posted 2 years ago

“I would have to agree with al the awful reviews below, I ordered a Christmas present for my son over a month ago, still not arrived, no answer on customer service line, no responses from emails, no call backs from messages. This company really does not care about the customers and now I am left short of presents for Christmas. I will also have to contact my bank for the money back. Absolutely disgusting service and I will never shop at Trapstar again!!!!!!”

Posted 2 years ago

“This Andrew guy is posting this same review on every review platform for trapstar. So take no notice. This retailer simply put is a JOKE. Take forever to deliver low quality market stall tat. They are well out of their depth breaking pretty much every consumer law in their dodgy practices. Their website is like something a 12 year old had made for a school project it's awful looking function's even worse. THEY CLEARLY HAVE NEVER HEARD OF GODADDY. They get trust pilot to remove genuine reviews also. They must take out every single penny out of the company as they defiantly don't invest it in a working after-sales support or stock, as have to wait weeks for their China deliveries. DO NOT BUY FROM THESE CLOWN WANNABE'S. HONESTLY NEVER USED SUCH A BUNCH OF AMATEURS SELLING OVERPRICED MARKET GRADE GEAR. Take the T of the brand and replace it with a C would be more appropriate.”

Posted 2 years ago

“This is the worse company I ever ordered from ...they don’t reply ..my shipment is now 1 month pending and I didn’t receive anything ..I wish I read the reviews prior to ordering...”

Posted 2 years ago

“These losers don’t response to your emails or calls when you want to refund.”

Posted 2 years ago

“I bought a tracksuit on August 13 and it is now September 21, its been a whole month and a week and it still says package hasn’t been delivered”

Posted 2 years ago

“Sent one item but not the other, I ahd to chase them for ages with no response when they did respond they sent me a faulty cap with bad stitching and awful loose material then when I returned it they had sold out even though they promised me a replacement.. absolute joke of a company will never buy from them again worst experience and awful customer service..”

Posted 2 years ago

“Disgraceful experience. My boyfriend loves this brand so i got him a jumper, for his birthday. Its been 3 months, and im STILL waiting for the order. It hasn't even been dispatched yet! I've sent countless emails and no one has gotten back to me, I keep ringing the customer service line and nothing!! The worst delivery experience i've ever had to deal with. I will not be shopping from Trapstar again, and I recommend to anyone if you want your delievery asap then DON'T SHOP AT TRAPSTAR. They don't care or value their customers, awful brand.”

Posted 2 years ago

“I had ordered in June and waited over a month as they advised for the tracksuit to come, but it got to august and didn’t arrive so, I started contacting them it’s now September and they have not been helpful at all, they hardly reply, I’ve been asking for a refund as they say the tracksuit is no longer in stock. But still hasn’t been resolved so I have now contacted my bank”

Posted 2 years ago

“Ordered two t’s on the 29th of july, its the 6th of september and my items havent even been given to the courier. Is this some sort of sick joke.”

Posted 2 years ago

“Absolute joke”

Posted 2 years ago

“Ordered 2 tracksuit cost me 367 3 months laters nothing has come I have emailed and called more then 10 times just to get no reply this is not on and I would not order agen from trapstar I ordered Benjart and I came within 3 days”

Posted 2 years ago

“Awful company … you pre order and have to chase and chase date is pushed out …. You have to threaten before anything is sorted …. Arrived material Awful bad quality … would not be using this company again”

Posted 2 years ago

“Been waiting a month for my order and the delivery driver has failed to deliver twice even tho I’ve been at the door both times”

Posted 2 years ago

“Do not use this company!!! I ordered some jumpers a few months ago, chased after 4 weeks to be told they do not have the stock - still waiting for £148 refund. No answer to e-mails - no answer to phone calls and messages left. They are not to be trusted. Will try to get a CCJ against them to get my money back - DO NOT USE THEM!!!!!”

Posted 2 years ago

“Spent 200 pounds on a jacket that they didn't have. They failed to let me know and simply didn't send it. In an attempt to chase the jacket or money. all phone calls and emails were ignored and am still waiting for my 200 pounds back”

Posted 3 years ago

“Worst company I have ever known still waiting on a order from 17 11 20 telephoned 3 times no help what do ever missed my son’s birthday doubt I’ll get for Christmas don’t know what else to do”

Posted 3 years ago

“I’m sure the t-shirt I ordered would’ve been great quality, had it even been delivered. Whoever handles orders and complains at trapstar really need a renewal course for their communication. Absolutely awful communication, not informing me that my order had been sent back to the warehouse for no reason at all, and then was bought by someone else so now the t-shirt I ordered is completely out of stock. No email or text to let me know about the unfortunate incident that occurred as a result of Trapstar employees! If it wasn’t for me then emailing and the multiple phone calls to them I would not even be aware that I wasn’t going to receive my order.”

Posted 3 years ago

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Trapstar London is rated 1.4 based on 109 reviews