Trapstar London Reviews

Name: Trapstar London
Rating: 1.39

1.4 Rating 109 Reviews

10 %

of reviewers recommend Trapstar London

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Metrics

1.4

Based on 109 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Trapstar London 1 star review on 8th December 2023

Anonymous

Trapstar London 1 star review on 22nd February 2022

Louis Oats

Trapstar London 1 star review on 18th February 2022

MarkyMark

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“stfu its fine”

Helpful Report

Posted 4 months ago

“Ordered several times and never had a problem, Just brought the newest coat (Shooters puffer) and I love it. Can wear it with everything and everywhere. Definitely looking forward to making more purchases”

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Posted 1 year ago

“Excellent customer services”

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Posted 1 year ago

“Absolutely fantastic customer service I had not read the delivery schedule correctly and my original order was on a pre-order my fault !!! Aziza went above and beyond to find me a suitable replacement to avoid a delay as had ordered as a birthday gift. she was brilliant and kept me informed at all times, Would most definitely order from them again”

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Posted 1 year ago

“Ordered a jacket on pre order. Was worried when I checked this site after I had paid, obviously a bit of a wait with the pre orders, but they did advise accurate time scale in email when I queried how long the pre order would take to despatch, but have been totally happy with the service, email updates sent along the way and they always answered my emails, puffer jacket arrived today, the day after the despatch email. Delivered by dpd, excellent quality and a happy teenage boy in the house! Thank you!”

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Posted 1 year ago

“Don't listen to the reviews you see. Anyone that had a good experience at Trapstar wouldn't leave a review. There's definitely more people that approve of Trapstar and have had good experiences than the people doing reviews, its just the demographic of people Trapstar have don't do reviews after buying something. Don't let the bad reviews put you off. I've been ordering from Trapstar since 2016 and have never had any problems, neither have my friends. I've never heard of anyone that I know having a bad experience with them its rare. The picture I attached is of a order I made on the 26th of November. It said 9-12 working days and its literally coming in 7. Don't believe the hate”

Trapstar London 5 star review on 8th December 2021

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Posted 2 years ago

“I ordered a t-shirt on Friday 29 October 2021 after the 12 pm drop and this afternoon 31 October 2021 it was delivered.”

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Posted 2 years ago

“I have ordered from Trapstar many times over the years for my son. I have just read the negative reviews here and I was very surprised. I have always found Trapstar professional and efficient. Over all the time I have ordered from them, only once has there been a blip...I ordered two masks and received one...rang them and the very polite, helpful chap that answered the phone, apologised and swiftly sent out the second mask. All very easy. The products are of lovely quality and wash well. Will definitely order from them again”

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Posted 2 years ago

“Very easy”

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Posted 6 years ago

“Never had any issues with the company! Items have always come on time and I have used these a good 5-6 times”

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Posted 2 years ago

“First time I have placed an order. Very happy with item and fast delivery. Have just read alot of negative comments but I have had no issues so will order from again.”

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Posted 2 years ago

“Awful service, overhyped brand that everyone wears cuz their fav “rapper” wears it lmao still no update on my order and it’s been over 2 weeks lol I’ve fully been scammed by a legit website bunch of punks playing god behind a clothing brand raking in all the cash they can get bunch of fools”

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Posted 1 month ago

“No stars should be given- customer service does not exist- paid for an item over 3 weeks ago - still waiting for it - have emailed numerous times to see what is going on absolutely no response - disgusting! Will never order from here again!!!”

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Posted 3 months ago

“no communication- no email confirmation of order, paid for item, sent 3 emails, numerous online chats and not one response!!!- DODGEY DO NOT ORDER!!!!!!! FRAUDULENT COMPANY AND TRADING STANDARDS NOTIFIED! do not let you kids buy from this place absolutely shocking and disgusting service - if I could give zero stars I would- also looking at other reviews clearly quality diabolical aswell”

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Posted 3 months ago

“Totally unreliable Christmas presents Order made on 3rd December and money taken. No dispatch, no communication. Have send numerous messages on their online chat and by email. No response. Awful awful company, avoid at all costs !!! Would have given zero stars if I could.”

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Posted 3 months ago

“I ordered $967 of merchandise from trapstr for Christmas presents for my boys. The tracksuits and t shirts are cut small and I requested to exchange for larger sizes. Both puffer jackets fit perfectly and we will be keeping them both. I made my request the day I received my items. I was told no, because my items were on sale at time of purchase-the policy on the website saids no refunds for on sale items. I’m asking for only an exchange I still only want an exchange for larger sizes and was denied. I will not be able to purchase from them again as they do not care about customer satisfaction or their customers. So if you buy the wrong size of any item on sale they simply tell you no. That’s it! This is totally unacceptable and should never happen to anyone”

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Posted 4 months ago

“Ik heb een jas besteld. Binnen een paar dagen had ik al een track and trace nummer, pakketje kwam uit china. Nog gemaild hoe dat kon, ze vertelde dat hun magazijn in china zat en niet in londen. 2 weken later, pakketje is binnen, maar dat was geen jas van trapstar maar een zonnebril. Jas zelf 100 euro, namaak bril van quiksilver. Elke dag mail ik en krijg antwoord dat ik 10 % terug krijg, ik ga net zolang door totdat ik betaald krijg. Mensen trap er niet in, dit is fake website”

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Posted 4 months ago

“Purchased a coat for my daughter in the sale for £140.00 down from £280.00. After only 6 weeks the material started coming away at the cuffs. Emailed in to Trapstar and was immediately offered 20% refund - declined as coat was clearly not fit for purpose. Advised to return for full refund. Upon receipt of the return Trapstar emailed to say no refund due as no manufacturing fault this was just wear and tear ?? After 6 weeks!!”

Helpful Report

Posted 4 months ago

“I ordered a hoodie for my son on 29th September. I was shocked when I received notification that my parcel was going to be delivered on the 2nd October as this has never happened before. Usually I have to wait weeks and on one occasion it was months. The parcel did arrive but instead of a hoodie there was a dirty green jumper from Primark that smelt of petrol in the bag. I immediately took pictures and added them to the email that I sent to Trapstar. They emailed back after 2 days and advised that my case will be investigated and it would take 8- 10 working days. This timescale has come and gone. I have emailed afurther 3 times and they have been ignored. When you call the telephone number for both the Birmingham and London branch it says they are not in service. The website refers to customer care. It an absolute joke. They should not be allowed to continue to do business. I have read other reviews and they are more negative than positive. This company needs to be investigated and people to to be refunded of their hard earned cash.”

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Posted 6 months ago

“Fake company beware”

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Posted 11 months ago

Trapstar London is rated 1.4 based on 109 reviews