Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect and kindly”

Helpful Report

Posted 2 years ago

“Room was dirty. Staff were rude. Was misinformed by reception about opening times for the bar then when questioned this was met with rude response from a male member of staff who seemed more interested in cashing up that deal with guests. Would not recommend this travel lodge to people who live on the streets.”

Helpful Report

Posted 2 years ago

“In July & August 2023 we stayed at Travelodges in Windsor, Kings Cross, York, Leeds and Covent Garden - we opted for breakfast for some of our stays, it was good. Wi-Fi sucks, from the registration process, to logging in and speed very disappointing - had to seek help to resolve login issues in 3 locations - third party service provider is letting the Travelodge side down.”

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Posted 2 years ago

“Easy to use booking package.”

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Posted 2 years ago

“Slightly dismayed that when I tried to book, the payment page would not load. This happened on several attempts. When I finally was able to book the original booking price had gone up £9 which seemed a bit of a liberty. Very poor service.”

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Posted 2 years ago

“Absolutely minging avoid at all costs. Shower curtain dirty at the bottom dust all over the headboard needs a total revamp.”

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Posted 2 years ago

“Just what we expected from Travelodge, clean room, good shower, excellent staff, very welcoming, what's not to be happy about...THANKS”

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Posted 2 years ago

“Easy enough”

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Posted 2 years ago

“quick and easy”

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Posted 2 years ago

“Utterly useless online booking. How can you have a system that recognizes only UK postcodes? A complete waste of time trying to update and enter the correct home address. Cleary, your system does not welcome international customers.”

Helpful Report

Posted 2 years ago

“There were no glasses/plastic beakers in the bathroom, the toilet seat was loose, the fan in the bathroom did not work. Our first night was spoilt by a car alarm going off at 2 am which continued for at least half hour. The following day we went out a 9 am and returned at approx. 9.30 pm. Our room had not been serviced. The hand towel we had put on the bathroom floor to use as a bath mat was still on the floor and the floor was still wet. The bed was not made. On going to reception to complain we were given another 3 hand towels and were told that bath mats were not provided. Our second night was again spoiled by a smoke alarm going off at 3 am. We were so disappointed that we decided to return home the following day rather than stay the third night which we had booked. When leaving on Sunday morning the reception was closed. Wishing to speak to someone we banged on the counter. An employee came through from the office. On being told why we were leaving early she informed us that Travelodge do not service rooms. We were never told this. If we had been we would have stayed elsewhere. For the price we paid, the service provided was inferior. We realise the alarms were not the fault of the hotel/staff. I feel under these circumstances we should be reimbursed at least the cost of the Sunday night.”

Helpful Report

Posted 2 years ago

“Very nice stay room could do with a good clean the bathroom plug not attached to chain ultimate breakfast very good would certainly come again if special offers were available.”

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Posted 2 years ago

“Clean and basic room Pillows need updating as very hard and uncomfortable and curtains don’t fully block the light”

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Posted 2 years ago

“easy site to find everything needed to book what you want or need”

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Posted 2 years ago

“Easy to navigate booking”

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Posted 2 years ago

“I’ve stayed quite a few times at Travelodge, and it’s always been a nice experience”

Helpful Report

Posted 2 years ago

“The lady I spoke to couldn't have been more helpful unlike the staff member at another Travelodge which made me choose Torquay.”

Helpful Report

Posted 2 years ago

“Great value and comfort”

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Posted 2 years ago

“Excellent location in Inverness city centre”

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Posted 2 years ago

“Easy to use the Web page to get our deal”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews