Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,781 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the worst Travelodge I have ever stayed in. The basic facilities and amenities were terrible. The room did not have any air conditioning. It was a warm night so had to have the window open - it looked out onto the back of peoples houses and a busy road the other side ensured a very noisy night of no sleep. Also the guests from hell were staying and there was no one patrolling the corridors so at 3pm there was screaming and door slamming and gunning around the corridors - again ensuring no sleep. A bath towel and hand towel were all that was provided in the bathroom - a floor towel was not considered essential. Awful. The bed wasn’t comfortable not the worst I’ve ever laid on but uncomfortable all the same. It was over £200 for 3 nights stay so not even that cheap. This Travelodge needs money being spent on it. The staff did their best to field my comments in a positive way but I could tell this is not the first time they’ve heard it all. This is not a place for a lone female to stay as I felt unsafe.”

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Posted 2 years ago

“Very easy to navigate and easy to use”

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Posted 2 years ago

“Easy to find convenient hotel and efficient booking process”

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Posted 2 years ago

“I am extremely unhappy about this booking as when I booked the room the price was £115.59 for 3 adults and 1 child, however on my bank statement it shows £144.09 has been taken from my account. This was not the price shown when booing and will be speaking at the Travelodge about this upon our arrival to hopefully get refunded the difference. Not happy at all”

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Posted 2 years ago

“Always exactly what it says on tin :-)”

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Posted 2 years ago

“Very pleasant indeed, greeted by a very nice young lady on the desk. Room usual standard clean and tidy.👍”

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Posted 2 years ago

“We have not stayed yet but i have seen it from outside”

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Posted 2 years ago

“No problems”

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Posted 2 years ago

“Easy website to navigate and book stay”

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Posted 2 years ago

“Stay quite often at Whitchurch. All but the last visit have been great. Last visit not so good as put in room adjacent to the courtyard which was full of smokers and loud people until 03.30 am. It was v hot in june windows needed to be open but no chance of sleep due to noise and cigarette smoke is very disturbing if you don’t smoke. However, all is forgiven and we’re coming back just not to that room! I want to just say that all other visits to this travel lodge have been great.”

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Posted 2 years ago

“Clean, staff helpful and friendly. Minor point - no hairdryer. Inconvenient - clothes hangers were sited over one of the beds. I would stay there again.”

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Posted 2 years ago

“I booked the accessible room to stay with my 90 year old mother, we did not book in until 9pm to find the accommodation was not suitable, as the shower was over the bath, the room was very tired and poorly maintained, and we only had two bath towels, but had to make the best out of a bad situation”

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Posted 2 years ago

“Very helpful staff thankyou”

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Posted 2 years ago

“East booking system, no hassle, worry free.”

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Posted 2 years ago

“I had an early check in in the basket but when it came to pay for everything it kept denying payment. it was only after multiple attempts that i was then told early check in was no longer available. Also the cost of the hotel had increased by £10 from the previous day when i was comparing hotel prices.”

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Posted 2 years ago

“Top marks for a clean room at Inverness City Centre”

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Posted 2 years ago

“Straightforward booking experience.”

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Posted 2 years ago

“Good stay, no issues.”

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Posted 2 years ago

“Clean and tidy comfy bed”

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Posted 2 years ago

“Booking process is fine except for foreigners - the page requires entering a UK ZIP code which is unhappy.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,781 reviews