Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,780 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,780 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking experience was so good. Easy to use website. All my needs (and some I didn't even know I needed) were met. Highly recommend Travelodge.”

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Posted 2 years ago

“Had queries regarding booking & phoned Travelodge Holyhead 3 times & no one available to take call. Phoned Customer Services who were not very helpful or interested in my query. After several attempts and 2 hours I was able to make booking on-line myself. Very disappointed how expensive rooms are at Travelodge & how you do not reward loyal customers!!!!”

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Posted 2 years ago

“Excellent staff and comfortable and clean.”

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Posted 2 years ago

“Easy to book and the best price feature takes the guesswork out of maximising value.”

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Posted 2 years ago

“It took me three attempts to pay for the room I had booked, must have been a problem with your website or the secure payment portal.”

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Posted 2 years ago

“Tried to book each day for around three weeks - phoned a couple of times and got cut off. The price therefore kept changing. I even tried different hotels, same experience”

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Posted 2 years ago

“I use this Travelodge a lot when travelling around Glasgow.”

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Posted 2 years ago

“Still waiting to hear about my initial failed booking, but money was taken from my credit card. Really need to get that issue resolved!”

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Posted 2 years ago

“Travelodge have always been a very good and nice hotels I have stayed in and all the staff have always been very nice and helpful and booking on the app is very fast and easy.”

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Posted 2 years ago

“The Booking was simple and straightforward.”

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Posted 2 years ago

“I'm being ask to give a review for a hotel I have not yet checked in to? 🤔 So my four star rating is that the online booking and payment was seamless 🙏”

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Posted 2 years ago

“Got to go through website as App doesnt recognise my e mail address when trying to log in”

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Posted 2 years ago

“easy process”

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Posted 2 years ago

“Always stay at this hotel when we go on holiday. Good service and very friendly.”

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Posted 2 years ago

“I always use Travelodge because they are usually located near where I need to say in London. I am finding lately that the price fluctuates a great deal just lately depending on the day of the week. A room that could cost £80 is sometimes £280! I understand supply and demand but ..... Also, I find that I can't log in on the website after I have made a booking and am on the payment page - so it's not on my account. My fault that I don't log in at the start.”

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Posted 2 years ago

“Good service and prompt reply. Thanks a lot !!”

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Posted 2 years ago

“Very easy site to use. Sham can’t add to Apple wallet though.”

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Posted 2 years ago

“Great nights sleep. No issues. Staff at reception very polite and helpful.”

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Posted 2 years ago

“I started the booking and the room cost was £225 when I tried to pay it said room not available. Rebooked the next day for an additional £60”

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Posted 2 years ago

“Easy to book good value for money”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,780 reviews