Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a lovely hotel Staff are always friendly and I'm always choosing to stay here more than once”

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Posted 2 years ago

“Very smooth and easy booking experience.”

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Posted 2 years ago

“Great experience and extremely central for all things to do in London”

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Posted 2 years ago

“What i exspected of an automated styem”

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Posted 2 years ago

“I have, always, been, fully, satisfied with everything and all bookings with “Travelodge”. The staff has, always, gone out of their way to ensure I felt welcomed and comfortable, during my stay.”

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Posted 2 years ago

“Very easy to see. What was available and book”

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Posted 2 years ago

“Quick and easy to use”

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Posted 2 years ago

“We don't go until august sso can't rate it”

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Posted 2 years ago

“Neat and clean rooms, value for money”

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Posted 2 years ago

“It's my 5th time in the hotel and won't be the last.”

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Posted 2 years ago

“When completing my booking it asked for adding extras. I was going to add breakfast. When trying to add it states £5.50 per adult. We are 2 adults and 1 child. It tried to charge for x3 adults. Safe to say, I did not add this to my booking”

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Posted 2 years ago

“Easy to book. Hotel explanation good”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“N/a n/a n/a n/a”

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Posted 2 years ago

“We have started using Travelodge since a friend recommended it to us. We have two Yorkshire Terriers and wanted a different type of holiday from self-catering. Travelodge is very convenient and has lots of destinations around the county. They only charge £20 per dog 🐕 per stay which is great 👍”

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Posted 2 years ago

“Easy online booking but prices not as keen as I have come to expect.”

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Posted 2 years ago

“Easy booking via website. Decent prices if dates are flexible for stay”

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Posted 2 years ago

“Easy to operate”

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Posted 2 years ago

“Very easy, very quick.”

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Posted 2 years ago

“The internet booking was horrendous- I don't use PayPal or Apple Pay and just wanted to pay by card. I ended paying twice for the same booking when your website kept telling me "payment had failed" ! Had a call from my bank who suspected some nonsense was going on and they had to cancel the 2 bookings and led me through the payment again and waited for me to complete it properly. A total nonsense, and frankly an appalling payment system. A waste of my time. Look forward to your response”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews