Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rooms are a bit basic, 2 chairs in room but no table, and no housekeeping had to go to reception to get more coffee and milk”

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Posted 3 years ago

“Easy to understand”

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Posted 3 years ago

“Easy booking website and making changes was seamless”

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Posted 3 years ago

“Delivers good value for money. Quiet basic but comfortable rooms. Staff are good”

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Posted 3 years ago

“Very useful facility on our journey home to the north”

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Posted 3 years ago

“Always clean, reliable and staff always helpful.. Stayed at many different travelodges, guaranteed good service. No fuss comfort.”

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Posted 3 years ago

“Stayed here last night for work. There used to be a minimum standard with travelodge and premier inn. Having worked away a lot over the years you knew what you were getting. Unfortunately it seems that doesn't apply to travelodge any more. I haven't marked them down on the fact that they're having work done on facade because it's necessary but the overwhelming damp smell through the hotel needs addressing. I am working on a long term project in the area and I wish I had spoken to other people on site as it seems this has been the issue for a while in fact one coworker told me when his company booked him in a short while ago there was water running down the back wall in reception. I would imagine there is no checks done on a regional level (or no adequate checks) It seems to me these days that the hotel seems to be a reflection of the town it's in (slough is rough). They should be a set standard regardless of location. That's how you maintain reputation.”

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Posted 3 years ago

“We have stopped at various travelodge's and have no complaints as a whole. We make allowances for little problems we may encounter because, we don't expect 5*, we want clean and tidy rooms, a nice restaurant, for breakfast and evening meal if required & pleasant staff. And that is what we generally receive. We ( me and the Wife of 45years, who recently turned 70) hope to continue to use Travelodge's over many more years and have no hesitation in recommending them. This trip is to pay a visit to Buckingham Palace, which will be something to tick off the wife's bucket list. Admittedly not the closest Travelodge to the Palace, but we have stopped at Wembley before and liked it.”

Helpful Report

Posted 3 years ago

“On arrival at our room (6) we were knocked over by a bad smell in the room, which we thought was coming from the sink drain in the bathroom. The attendant from the front desk came and could also smell the pong, and as there were no more rooms to move too said he would inform the head office. It was not until we changed and got into bed we realised the smell was coming from the duvet and sheets !!. the man at the front desk gave us fresh ones, but the night before our daughter's graduation was ruined.”

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Posted 3 years ago

“Gutes Preis-Leistungsverhältnis. Tolles, freundliches Personal.”

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Posted 3 years ago

“Hexham travel lodge is quite new spotless in fact but our room had signs that someone had been in and used the amenities that day”

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Posted 3 years ago

“Relatively straightforward booking and payment.”

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Posted 3 years ago

“Easy peasy online booking”

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Posted 3 years ago

“Brilliant staff very friendly and helpful”

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Posted 3 years ago

“Always clean beds really comfortable and good prices”

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Posted 3 years ago

“The booking is great 5 star - BUT - I cannot get through to pay. I go through all the information on debit card etc. and when I press ok it just goes round and around and around. I finish up doing it on my phone, which for me is not ideal.....sorry”

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Posted 3 years ago

“Welcoming staff, very clean and comfortable room- great value. Thanks”

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Posted 3 years ago

“Very easy to book with the app”

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Posted 3 years ago

“So easy to book”

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Posted 3 years ago

“I did not find it easy to navigate the Travelodge website for booking. It would also be most helpful if there was a map/directions to whichever Travelodge one is booking.”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews