Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The internet booking was horrendous- I don't use PayPal or Apple Pay and just wanted to pay by card. I ended paying twice for the same booking when your website kept telling me "payment had failed" ! Had a call from my bank who suspected some nonsense was going on and they had to cancel the 2 bookings and led me through the payment again and waited for me to complete it properly. A total nonsense, and frankly an appalling payment system. A waste of my time. Look forward to your response”

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Posted 3 years ago

“My wife has family up in Workington so we always stay here. My only reservation is that I would like to think I would get a bit of discount.”

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Posted 3 years ago

“Have used Travel Lodge on several in different locations & have always found the staff very helpful & the accommodation more than adequate for short stays. All round excellent value for money. Will continue to use as & when we need to.”

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Posted 3 years ago

“Clear website, easy to follow and to use.”

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Posted 3 years ago

“Good location to move around in london”

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Posted 3 years ago

“Found the website easy to use. No problem. Easy to navigate.”

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Posted 3 years ago

“Very easy to book and simple to do, just hope the stay there is as good.”

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Posted 3 years ago

“Cannot write a review as we were so annoyed to see the state of the travel lodge we did not book in .The person we dealt with was very pleasant .He showed us the room and no way could we stay in the room it was dismal and so cold .My husband has angina and severe cold triggers an attack I knew he would be ill if we did book in .Also the smell was awful we think it could have been your drains outside .I have never in any travel lodge or hotel seen such a dismal run down building it was appalling.We had to find another accommodation in dumfries .I am requesting a refund and am considering contacting health and safety regarding the matter .It caused us such distress as we had driven a long way .”

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Posted 3 years ago

“Online booking easy, even I could do it. Always receive good service and rooms are always clean.”

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Posted 3 years ago

“Is too easy booking at Travelodge site, Clear and very intuitive. I could do with no doubts very quikly. Fair accommodation and prices. Congratrulations , see you soon.”

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Posted 3 years ago

“Just based on the booking experience, it's a good website, easy to use and understand. What is difficult to understand is how the prices can vary so much from day to day when you are looking to book for the same date.”

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Posted 3 years ago

“Lovely manager, extremely helpful. Room was fresh, clean and comfortable. Parking is available outside the hotel. Asda is on the doorstep if you need to get anything to eat/drink. Will be staying here again. Highly recommended…”

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Posted 3 years ago

“Booking was quick and easy, price very reasonable,looking forward to our stay.”

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Posted 3 years ago

“It took my 6 efforts to finalise the transaction”

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Posted 3 years ago

“Very easy to book”

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Posted 3 years ago

“I can only comment on the booking process. That was quite simple and I got confirmation of my booking.”

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Posted 3 years ago

“Easy to book confirmation immediately in my in box”

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Posted 3 years ago

“I am a frequent Travel Lodge vistor I have nothing bad to say.”

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Posted 3 years ago

“I’ve been to this travel lodge several times over the years and it never disappoints”

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Posted 3 years ago

“Good service😊👍”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews