Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website misleading - I booked for 19th to checkout on 20th June and confirmation after paying was 1st and second July - tried to cancel to book again and wouldn’t refund - website doesn’t show the fully booked details and ask for confirmation before payment so if you make a mistake then you lose money - terrible !!”

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Posted 3 years ago

“was easy to book,through website and quick confirmation.”

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Posted 3 years ago

“Generally very good. My only comment is that, it would be helpfull to have some twin bedded rooms. My friend and I are happy to share a room but not a bed and so have incurred an extra cost to get a pull out bed. So one of us will have to have a slightly less comforable night!”

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Posted 3 years ago

“Easy to book online, where and when we wanted to be and a family room. Looking forward to our stay.”

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Posted 3 years ago

“I Use this hotel several times a year when I visit my sister in a local care home. It is difficult as she slowly deteriorates and I need a comfortable quiet safe space for myself. The staff are always efficient and helpful, thank you staff. This visit I have her partners funeral so the above is even more important to me.”

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Posted 3 years ago

“Easy to book in a perfect location for us.”

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Posted 3 years ago

“Had a nice stay in bath waterside for few days very nice travelodge in a good position for exploring bath an surrounding places”

Travelodge UK 5 star review on 17th June 2023

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Posted 3 years ago

“I booked by phone - quick and easy with a helpful member of staff.”

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Posted 3 years ago

“You have to repeat the process of booking”

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Posted 3 years ago

“Took ages to get payment to go through but next day was fine processing it”

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Posted 3 years ago

“My partner and I have stayed at Bristol Central every mid-December for 3 nights over several years to see family and have always had a great stay. A warm welcome greets you on arrival and the staff are very helpful. The hotel is spotless and the rooms are very comfortable. Having a proper car park makes all the difference. I always make the reservation months in advance. Excellent hotel all round.”

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Posted 3 years ago

“We had to book at last minute as we had already booked up at a place called bridge hotel and got a phone call night before to say it had been cancelled. Cannot fault travel lodge for immediate emails .”

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Posted 3 years ago

“A good standard of hotel for the centre of Birmingham however the price increase on rooms in the last few months has been ridiculous.”

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Posted 3 years ago

“I found the booking easy.”

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Posted 3 years ago

“Unable to review as outstanding dispute unresolved”

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Posted 3 years ago

“Tired hotel needs updated no hairdryer in the room 🥴 limited food quite basic. Staff friendly and helpful”

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Posted 3 years ago

“found the web site very hard as it kept adding rooms on as I only wanted one and it nearly gave me four as I needed to amend someing”

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Posted 3 years ago

“Always clean and welcoming”

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Posted 3 years ago

“Clear explanation of options and easy to book”

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Posted 3 years ago

“I found the booking experience very easy indeed.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews