Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“error on the booking page. Impossible to book for just one person. It always comes back as 2 adults. Thus, difficult to include breakfast in the booking, if you are just one person. Please correct error.”

Helpful Report

Posted 2 years ago

“Every thing was clean and tidy. The rooms were hot but fans provided. Close to shops. Ran to Tesco express for a couple of bags of ice and filled the sink up for our bottles of drinks”

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Posted 2 years ago

“Travelodge used to be a budget brand. It’s not any more price wise BUT you know what you are getting. You get friendly staff and a clean comfy bed.”

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Posted 2 years ago

“I tried to book into the Isle of Skye Travelodge, Perth. I was in my electric mobility scooter. We were told, by the girl at the desk, that she couldn't take our booking, until 3 pm. We would have to book online. When we booked our room, online, it got the date wrong. When we came back to the hotel, we found that it was not disabled accessible. There were stairs inside and out. And the rooms were all upstairs, with no lift. The girl on the desk didn't tell me that when I made enquiries. I still haven't received all my money back.”

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Posted 2 years ago

“Me and my wife are coming to stay in travelodge in Glasgow in September and next year in March 2024”

Helpful Report

Posted 2 years ago

“The hotel is a little tired but the welcome was warm (from a person) and the room the usual good standard. Just so much better than the new ones with no staff - they are dyer !!”

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Posted 2 years ago

“No problems encountered. User-friendly process”

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Posted 2 years ago

“I needed somewhere near a relative to stay with my sister and have used travelodge before, found them reliable,”

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Posted 2 years ago

“Always easy website to book”

Helpful Report

Posted 2 years ago

“Clean and spacious rooms with own bathroom and lots of hot water for a good price”

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Posted 2 years ago

“Website is very easy to use and booking is quick and simple”

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Posted 2 years ago

“Very accomodating and flexible when I needed a room at short notice”

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Posted 2 years ago

“Great stay. Lovely people at reception. Does what it says on the tin.”

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Posted 2 years ago

“Very Helpful, No issues, Quick response answered all my questions. Superb.”

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Posted 2 years ago

“Nothing negative to say about the booking. Very ease website to follow.”

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Posted 2 years ago

“Booking online was very straightforward, but for the elderly who don’t have this ability telephoning to book is not so easy. I managed to view what was available and the prices., so for me a very pleasant experience.”

Helpful Report

Posted 2 years ago

“Your computer site has been out of action for at lest 12 days. to book my hotel I had to phone you, which cost me extra money for the booking. I am not happy with your company. Booking by phone is obviously a RIP-OFF to make you more money. Bruce Miller JP”

Helpful Report

Posted 2 years ago

“Enjoyed stay ,staff were lovley,shame no facilities for breakfast or evening meal ,as on the sign said bar and grill.so unfortunately either had to drive some were or pay high prices at the service area ,lodge it's self could do with revamp very tired looking inside and out”

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Posted 2 years ago

“Very easy to sort are visit online we have stayed in this hotel before only a short walk to the Thames and the city”

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Posted 2 years ago

“Very easy to book and resnable price for xhritmas time”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews