Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 14th November 2024

Xanthi Guedes

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is close by but the traffic noise is constant”

Helpful Report

Posted 1 year ago

“Easy to follow except wifi, we are there 2 nights took me a while to work out how to increase Wi-Fi purchase from 24 hours to 48”

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Posted 1 year ago

“Really nice guy on Reception who checked us in. Was friendly and helpful. Room is fairly basic, as expected, but unfortunately on the night we stayed it was very warm and humid so the room was stifling and the small fan whirring away made for an uncomfortable nights sleep. I would stay again, but not during hot weather.”

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Posted 1 year ago

“This hotel is a good location for where I want to go and I will be able to get about easily”

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Posted 1 year ago

“Aware the lifts were out of action when we booked. Room good size & had 2 chairs - a bonus! A little dated & not as clean as we would expect. A little over priced but it served its purpose. Good selection at breakfast but would have liked the bacon cooked a bit more, loved the sausages!”

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Posted 1 year ago

“All ok wait and see after our visit”

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Posted 1 year ago

“The room, on the top floor, was quiet. There were stains on the duvet cover which should have been seen and removed. Better next time?”

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Posted 1 year ago

“,..............”

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Posted 1 year ago

“Easy to book through the online booking system.”

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Posted 1 year ago

“Great location, clean ,with friendly staff.”

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Posted 1 year ago

“Booking was hassle free, more than can be said for travel.com. Who messed up my original booking.”

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Posted 1 year ago

“Would have given 5/5, but prices went up last weekend as I was in the process of booking (by £10/night). Fortunately, I could wait until this week to book. I use Travelodge quite often as I find them competative.”

Helpful Report

Posted 1 year ago

“I found that the online experience of booking Travelodge was quite straightforward and the website reasonably comprehensive. The 2 things which I feel could be improved are a direct link to the Trustpilot reviews advertised for each one (the rating is given, but there is not a direct link to see them - I had to go direct to Trustpilot). Also, the level of information about parking is not comprehensive enough.The 24 hour rate is given, but it doesn't say what happens if you leave the car park and. then return later in the day (I assume most people will want to do this). I had to call the Travelodge directly to ask these questions. Parking is a fairly major factor in deciding where to stay.”

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Posted 1 year ago

“Good locations but the prices could be more consistent.”

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Posted 1 year ago

“The website is easy to use gives you various options for different places to stay in your desired destination”

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Posted 1 year ago

“Booking process is quick and easy, especially if you have an account set up. Add ons and optional charges are clearly explained. Lose a star because the use of discount codes is problematic and doesn't always work first time/ lots of restrictive conditions.”

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Posted 1 year ago

“Not stayed yet”

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Posted 1 year ago

“Room was basic but done the job intended, bathroom not as clean as would liked around shower area mould build up around bath sealant and run marks probably from cleaning materials down inside of bath , not as clean as your competitors this time . Guidance for breakfast not 100% clear to as it’s 1st Time stay in this particular hotel , although the welcome was good at reception”

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Posted 1 year ago

“Convenient for stations. No plug in bath and when KI asked for one I was given one that didn't fit!”

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Posted 1 year ago

“Would like to be able to put in special requests.. although appreciate that these might not be fulfilled. No one answers the phone if you dial the number given on the booking form at your chosen hotel.”

Helpful Report

Posted 1 year ago

Travelodge UK is rated 4.3 based on 9,772 reviews