Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking was easy and simple to follow online. Been to the hotel before and know how good the service is and what a great location. Looking forward to our latest visit.”

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Posted 2 years ago

“I booked Travelodge Finchley London Confirmation No 1569354971 & 1569354972 for 6 nights stay in October 2023. By mistake I ticked Internet for both rooms, instead of signing for internet for the 1 week for both rooms. I have gone back to the booking to change or amend the booking, yet I could not change the Internet from 1 day to 1 week, though I would pay extra for that. Please Help.”

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Posted 2 years ago

“Booking was fairly easy with extra options added without any issues.”

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Posted 2 years ago

“Haven’t been yet , but online booking process was easy to do .”

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Posted 2 years ago

“Website easy to use and just what we needed.”

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Posted 2 years ago

“The checkout process would just not accept my credit card. I tried many times and kept getting the same "card type not specified" error. I eventually paid via Paypal using exactly the same credit card.”

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Posted 2 years ago

“Easy and quick to book. Very clear pricing and options.”

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Posted 2 years ago

“The Travelodge Apps is easy to use and it is very simple to follow.”

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Posted 2 years ago

“usual straightforward and easy booking as to be expected from travelodge”

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Posted 2 years ago

“good experience,thanks”

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Posted 2 years ago

“It was easy to book the room with all the extras that I wanted - I had put in the area that I wanted to stay in and offered up a number of options in the area. Great”

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Posted 2 years ago

“easy to book”

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Posted 2 years ago

“Very easy website to navigate around and found the booking process straight forward”

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Posted 2 years ago

“Very friendly and helpful. Great Location. Bit of road noise but earplugs will sort it.”

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Posted 2 years ago

“Staff very friendly. Wi-Fi very poor or non existent.”

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Posted 2 years ago

“The booking was going well......until payment. It would not accept my payment. After much searching I found a phone number and had to pay exorbitant additional phone costs. Extra time and cost to a simple booking is unacceptable.”

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Posted 2 years ago

“Easy to book. All done within minutes.My husband and daughter have stayed before.”

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Posted 2 years ago

“Your system crashed when I was paying. Had to contact bank etc after authorising first payment. Worked 2nd time round”

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Posted 2 years ago

“Easy to book once past site crashing several times.”

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Posted 2 years ago

“Used Travelodge loads of times, never had a bad experience, if you want clean comfortable and very reasonable price definitely the company to use”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews