Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always easy to find a place to stay. Also great value and very comfortable beds.”

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Posted 2 years ago

“Easy to book thankyou”

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Posted 2 years ago

“Easy to use website”

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Posted 2 years ago

“Pleasantly surprised how nice it was considering my previous stay at a Travelodge. Room was clean, although very warm on a fairly cold summers day. I would dread to think what it would be like on a hot sunny day, however they did provide a fan which gave some relief. There is a McDonald’s, KFC, Costa, Tesco Express plus a lovely bakery / cafe just outside the hotel. Breakfast was good and plentiful.”

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Posted 2 years ago

“I use travel lodge quite regularly as the service I receive is very good and the staff are very helpful and friendly.”

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Posted 2 years ago

“Easy, quick and clear pricing. , But nowhere to request any special needs”

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Posted 2 years ago

“Booking on line was so easy.”

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Posted 2 years ago

“Easy enough to book but app is not very user friendly. Hard to go back through pages to check details and to identify hotels that are in a similar area to others.”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Booked it on line”

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Posted 2 years ago

“You have your site set up so two adults can book a double or twin room but one adult, one child have to book a more expensive family room. You should consider how this is fair to single parents who generally have less disposable income than two adults.”

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Posted 2 years ago

“Very pleasant friendly receptionists sorted us Nice and quick”

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Posted 2 years ago

“It was easy to book our room for the night plus I rang the hotel to check on shuttle service to Gatwick airport and the person on the phone was very polite and helpful”

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Posted 2 years ago

“Quick and easy to book. Reasonable price.”

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Posted 2 years ago

“Booking is very easy. I usually find your website easy to navigate. Thank you.”

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Posted 2 years ago

“Easy system”

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Posted 2 years ago

“Easy to use, well-designed booking system”

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Posted 2 years ago

“We were not able to use our e voucher”

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Posted 2 years ago

“We stay here frequently as it is the ideal location for Gatwick. The staff are always very friendly and we have got to know some of them very well (Rui, amongst others!). The rooms are ideal and we have never had any issues!”

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Posted 2 years ago

“First time booking with Travelodge, I found the site easy to use , lots of hotels to chose from at really good prices . I prefer quieter areas of hotel and found they had rooms specifically on quiet floor for a little extra cost that also had lots of comfy extras so I’m very happy with my choice to go with travelodge . I can’t wait for my trip away now thank you”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews