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Traveloka Reviews

3.5 Rating 420 Reviews
61 %
of reviewers recommend Traveloka
3.5
Based on 420 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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Traveloka 1 star review on 19th May 2025
Anonymous
Traveloka 1 star review on 14th January 2025
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 1st October 2024
Chris
Traveloka 5 star review on 4th September 2024
Maura Sinambela
Traveloka 1 star review on 15th July 2024
Anh
31
Anonymous
Anonymous  // 01/01/2019
I recently booked a holiday package through Traveloka and was pleasantly surprised by how smooth the process was. Their customer service was helpful when I needed to make an adjustment to my booking. Highly recommend for hassle-free travel planning!
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Posted 1 year ago
Took one small deposit. As date approached, full amount. At the hotel, my booking was secure, fully paid up and smooth as silk transaction. First time use of Traveloka and it was perfect.
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Posted 1 year ago
Traveloka helped me a lot! The service provided is very good and satisfactory!
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Posted 1 year ago
They have multiple promos and i have been using them in the last 2 years, so far i do not face any flight booking issues.
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Posted 1 year ago
🌟🌟🌟🌟🌟 I recently used Traveloka to book my vacation, and I couldn't be happier with the experience! From start to finish, Traveloka made planning my trip a breeze. First off, the website is incredibly user-friendly. I was able to easily navigate through various options for flights, hotels, and activities, all in one place. The interface is intuitive, and I appreciated the detailed search filters which helped me find exactly what I was looking for. Booking was a seamless process. I found great deals on flights and hotels, saving me both time and money. The confirmation email arrived promptly, providing all the necessary information for my trip. During my stay, I encountered exceptional customer service. The hotel I booked through Traveloka exceeded my expectations, and any questions I had were promptly addressed by the friendly staff. One feature I particularly loved was the Traveloka app. It kept all my booking details organized and easily accessible on my phone, making it convenient to manage my trip on the go. Overall, Traveloka provided me with a stress-free and enjoyable travel experience. I highly recommend it to anyone looking for a reliable and efficient platform to plan their next adventure. Thanks, Traveloka, for helping me create unforgettable memories!
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Posted 1 year ago
everytime I use this, it's okay. I guess happy people rarely cares about review. Most people here probably can't read properly
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Posted 1 year ago
Sam at customer service was very helpful and found us several deals with better flight times as the ones Wowcher suggested would have left us at an airport all night unable to get to our hotel
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Posted 3 years ago
Traveloka is rated 3.5 based on 420 reviews