“I spoke to MUHAMMAD.IBRAHIM and he was great in helping me find an alternative flight as the airline had cancelled the original flight I was on. There were no options on the day, so he found out options on other days, before and after, walked me through the process and asked me to stay on the line and explained why, which was helpful.
So then approved the option he provided and then he spoke to the airline to ensure that was issued for me. And said it would happen within 24hrs and would call me once it was issued.”
“Roman Vincent was very efficient and notified promptly of airline schedule change. I have also had good communications with customer support regarding information for adding my pet to our flights. So overall I wouldn't hesitate to recommend Travelup to friends and family.”
“The first person I talked to was useless. The second, Lisa, was great, very helpful and changed my flight quickly to the one I wanted. Overall good to book through this company to avoid the impossibility of reaching out to BA”
“One of our friends traveling abroad needed confirmation to present at customs proving their accommodation in the country. Although it took some time to have TravelUp provide, they were ultimately able to do so and our trip continued without any issues.”
“Travelup did a good job with my hotel booking. No issues and they were helpful. vimal.Kishan Was my agent and he did a good job getting me the information I requested. Thank you!”
“Hi i have been trying to make a payment for aflight sameer was so patient .. and happy to hold the line .. even when i gave up he kept in touch and i have niw finally got payment made ..again sameer called me straight back .. asset to your company..thank you sameer.”
“To be honest, I was a little bit upset at the beginning when my flight with British Airways was cancelled and the airline had already sent the cancellation email and Travel Up wouldn't even show up the changes in their website. But a little while after I sent an email to the agency, they solved the problem and sent me my new ticket.”
“My flight had been cancelled by BA and I am in Nepal working at a Buddhist nunnery so the stress of changing flight kicked in. I had emailed company to sort flight but didn't hear back and due to being abroad I couldn't afford to sit on hold for so long. Nash was able to speak with my mum and get everything sorted over the phone and then emailed me my new flight confirmation. He really helped calm my energy back to zen!!”
