“Roman Vincent was very efficient and notified promptly of airline schedule change. I have also had good communications with customer support regarding information for adding my pet to our flights. So overall I wouldn't hesitate to recommend Travelup to friends and family.”
“The first person I talked to was useless. The second, Lisa, was great, very helpful and changed my flight quickly to the one I wanted. Overall good to book through this company to avoid the impossibility of reaching out to BA”
“One of our friends traveling abroad needed confirmation to present at customs proving their accommodation in the country. Although it took some time to have TravelUp provide, they were ultimately able to do so and our trip continued without any issues.”
“Travelup did a good job with my hotel booking. No issues and they were helpful. vimal.Kishan Was my agent and he did a good job getting me the information I requested. Thank you!”
“Hi i have been trying to make a payment for aflight sameer was so patient .. and happy to hold the line .. even when i gave up he kept in touch and i have niw finally got payment made ..again sameer called me straight back .. asset to your company..thank you sameer.”
“To be honest, I was a little bit upset at the beginning when my flight with British Airways was cancelled and the airline had already sent the cancellation email and Travel Up wouldn't even show up the changes in their website. But a little while after I sent an email to the agency, they solved the problem and sent me my new ticket.”
“My flight had been cancelled by BA and I am in Nepal working at a Buddhist nunnery so the stress of changing flight kicked in. I had emailed company to sort flight but didn't hear back and due to being abroad I couldn't afford to sit on hold for so long. Nash was able to speak with my mum and get everything sorted over the phone and then emailed me my new flight confirmation. He really helped calm my energy back to zen!!”
“I booked accomodation through travel up for the first time. The process was simple and their competitive pricing made it extremely tempting. The only point I was not comfortable was that travelup at times uses third party booking suppliers where they have little or no control over.
I contacted Travelup re my issue and was aided by Faraz who was right on the ball and extreamly helpful. His communication with me was consistent and prompt. He was able to solve my issue re third party within 48 hours. That’s impressive. Thank you Faraz at Travelup. I would use travelup again without hesitation. Thank you Faraz.”
“Alerted Travelup by email about a problem with tracking my flight on BA website. Followed up with a phone call a day later. Told they were already 'on it' sorting matters and within a day a new flight had been arranged (It was BA's problem - they had cancelled the original flight)
Very pleased with the swift service”
