“We got the flight that we wanted and that was not bookable in that form (multi-stop trip) on the Air New Zealand website. The agent, Alex Victor, was very helpful and kept in touch by phone throughout the booking process (which took a while due to www problems in their call centre). So far, so good.
However, I do not like the overall business model of Travelup and other such 'brokers' who sell flights via skyscanner, who lure customers with low rates, which then miraculously increase when one starts booking them. Having about 40 years of long-haul flight experience, I find it not very credible that rates all of a sudden go up by a few hundred pounds. So I would normally always book directly with the airline of my choice if I can.
But these companies do provide employment to lots of people in their call centres and back offices, and I just hope they pay them decent wages - considering all the profits they are making by marking up flights!”
“TravelUp’s agent Kyle has provided a good level of customer support, although it took a long time to connect over the phone, while their online booking page was not working. Furthermore, Kyle has promised to support any further enquiry, should any problems occur.”
“In general the service has been extremely difficult to use however one particular employee called Asad completely redeemed the service and has been extremely helpful.”
“Have been struggling to get hold of customer service to sort out flights, but MUHAMMAD.IBRAHIM on the phone has been so helpful and re issued me new flights. Very calm and great customer service!”
“Over all a very nice experience of booking by travel up. Very straight forward and easy procedure. Good price and very helpful advisor. Thank you Lisa Jane for your advice and efficient dealing.”
“Nash Davies was very helpful took me step by step and helped me make a good sound decision. He gave me all the options before l made my final decision. Good customer service. Will be glade to have him help me again”
“A bit of a wait on the phone (having tried email) but once I spoke to Muhammed Ibrahim he was able to resolve the issue of a flight cancelled by British Airways very quickly and helpfully. Happy to recommend them.”
