“I booked accomodation through travel up for the first time. The process was simple and their competitive pricing made it extremely tempting. The only point I was not comfortable was that travelup at times uses third party booking suppliers where they have little or no control over.
I contacted Travelup re my issue and was aided by Faraz who was right on the ball and extreamly helpful. His communication with me was consistent and prompt. He was able to solve my issue re third party within 48 hours. That’s impressive. Thank you Faraz at Travelup. I would use travelup again without hesitation. Thank you Faraz.”
“Alerted Travelup by email about a problem with tracking my flight on BA website. Followed up with a phone call a day later. Told they were already 'on it' sorting matters and within a day a new flight had been arranged (It was BA's problem - they had cancelled the original flight)
Very pleased with the swift service”
“Sadly BA cancelled flight and because booked through Travelup we had to cancel and request refund through this agent however, the matter was dealt with speedily and efficiently albeit a little curt. All good tho”
“Fare pricing & schedule change team are very helpful, call attending team never fullfil promise. After many calls and a long waiting period of going back and forth to the main office, the fare pricing & schedule change team helped us change our bookings almost instantly.”
“Sameer Akther went out of way to book my flight with Turkish Airlines, by meeting the times that I had given him. He also managed to efficiently pick up from where his colleague had left off. Thank you Sameer, keep up the good work!”
