Triodos Bank UK Reviews

Name: Triodos Bank UK
Address: Deanery Road, Bristol
Rating: 3.59

3.6 Rating 108 Reviews

65 %

of reviewers recommend Triodos Bank UK

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Triodos Bank UK 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was great to see their ethical banking info and signed up about 1 year ago for the personal account (also at present signing up for a business account). The app and online banking is good but a little "busy" visually compared to other banks online platforms. Also the way they calculate the available balances online can be a little tricky to work out on times - it would be much easier to do the whole "Current balance = £x, Available balance = £x" standard that others use. On the whole though it depends what you want in life. If you are happy to take a few minor bug bears in the knowledge you aren't supporting fossil fuel or the arms trade then this is the bank for you.”

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Posted 5 years ago

“Recently transferred from Barclays Bank Plc. Easy transfer away from a bank that was too busy to talk with me.”

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Posted 5 years ago

“One major problem encountered - which received a pretty dismissive response from the Customer Services team - although to be fair its more of a strategic issue than a day - day operational problem. I attempted to pay a large cash sum from a pension into my Triodos current account. The pensions company (a large UK insurance firm) was unable to make the payment as Triodos are not on their list of approved banks for anti money laundering purposes. Fortunately I was able to make the payment into a current account I have with one of the big four banks. The point - which I attempted to make to Triodos customer services - is that while Triodos might consider itself a 'real' bank there are significant and major issues which they need to address before they are able to offer a full banking service. Clearly Triodos is not yet seen as an established member of the UK financial services sector. That said the day - day operation of the Triodos current account seems to be working well so far though limitations such as no overdraft, lack of branches, difficulty of paying in cash etc. may cause difficulties for some customers. There is also a lack of integration within their internet banking system which means that as an existing customer a full application form has to be completed in order to apply for e.g. a savings account. Triodos also (strangely nowadays) uses snail mail a lot for communication. Again this is an indication of the lack of integration within Internet Banking. At this stage I would say use Triodos for its ethical views (which can at times be somewhat extreme,one sided and lack nuance) and the ways it tries to manage money for social good. But for serious banking stick with one of the major players”

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Posted 6 years ago

“Tridos phoned me & left a message. I phoned back, got through quickly & spoke to a person who was helpful & wasn't just reading the exact words from a computer screen - was human!”

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Posted 6 years ago

“Great Customer Serivce”

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Posted 6 years ago

“Ethical Company which is marvellous but an unappealing website that is quite out dated in terms of the GUI. The 3 stars reflect that but not the core values which I give a 5.”

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Posted 7 years ago

Thanks for your review - we are currently working on a new website for the bank for launch later this year. Thanks for the 5 stars for our values.

Posted 7 years ago

“Disappointed with service, no longer send out annual statements which are need to complete a tax return. Old accounts closed cant be accessed online, and they didn't bother send out a final statement when the bond came to end of term. I would be happy to support ethical banking and accept a lower interest rate but would expect a good customer service”

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Posted 7 years ago

We're sorry to hear we haven’t provided the service both you and we would expect. Please can you email contact@triodos.co.uk with your details and we can look into this further for you. Thank you, Triodos.

Posted 7 years ago

“Recently swapped. Seamless transition, helpful phone line, clear conscience.”

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Posted 7 years ago

“One word. ETHICAL.”

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Posted 7 years ago

“So fair, transparent and sustainable! Not lost the personal touch either. Magic!”

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Posted 7 years ago

“Transferring my current account was very efficient, pretty much seamless. The account runs very smoothly and the information provided in the app is good. Of course I’m delighted that my money is being used for ethical purposes, but I must admit I thought the service might be a bit clunky. It absolutely isn’t: quite the opposite in fact, there’s everything I’d expect from a 21st-century bank.”

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Posted 7 years ago

“Knowing that my funds are being put to good, responsible, decent use.”

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Posted 7 years ago

“Triodos is the one bank I feel I can trust, both with my money and how it uses it. The bank’s values are ones I believe in – using money for the good of the environment and society – and I feel secure knowing that my savings will not be used for environmentally destructive or exploitative investments. The new current account has proved perfect for my needs, communications are excellent, and the staff go the extra mile to be helpful.”

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Posted 7 years ago

“Very secure straightforward system for accessing accounts. Option to send and receive secure messages very useful. Clear and easy to read current account statement.”

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Posted 7 years ago

“Extremely efficient and knowledgeable call handling.”

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Posted 7 years ago

“One of the great things about Triodos is that I always have such a positive experience when I call, and therefore I'm encouraged to call again rather than use guesswork and get things wrong. It's a win win! This is such a contrast to other banks that really don't seem to want to speak with you.”

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Posted 7 years ago

“Good ethics and personal care. Accessible.”

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Posted 7 years ago

“Their staff are friendly and are clearly dedicated to customer service.”

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Posted 7 years ago

“Poor response to an enquiry”

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Posted 7 years ago

“Pure and simple - It's ethical! They communicate well and have my interests at heart. I have an incredible sense of purpose and passion and being an ambassador for this bank feels amazing. You know exactly where each penny goes and you'll find it's always for the benefit of our organic communities, indeed for the wellbeing of our entire planet. It's a pleasure and delight to be on board using their bsuienss accounts, current account and wonderful savings.”

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Posted 7 years ago

Triodos Bank UK is rated 3.6 based on 108 reviews