Triodos Bank UK Reviews

Name: Triodos Bank UK
Address: Deanery Road, Bristol
Rating: 3.59

3.6 Rating 108 Reviews

65 %

of reviewers recommend Triodos Bank UK

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Phone:

0330 355 0355

Email:

contact@triodos.co.uk

Location:

Deanery Road
Bristol
BS1 5AS

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Triodos Bank UK 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente customer services team. I recently had a telephone query that was dealt efficiently and promptly. I did not have to wait for ages and was not put on hold for long like other banks do. Thank you and keep up the good work!”

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Posted 7 years ago

“Their phone service at least lets you know where in the queue you are. So far it's take quite a long time to get the account and card on-line. Their security is tight, but things have been very slow re. getting up and running. Plus the on-line site is very busy and not that simple to navigate. Will report back once I have used the account for a month or so, but so far, "acceptable" is a good description of the service.”

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Posted 7 years ago

“Triodos Bank UK are challenging our everyday banking... I have long been a saver with them so at least some of my monly can be used to build me a nest and support positive change in our world but now that they have launched their UK Current Account, WOW I can really align mich more of my finances with my ideals for banking. How many other banks directly contact you and tell you how they are using your money? How many other banks invite you to provide direct feedback as they continue to evolve by email and telephone personally? How many other banks offer you a debit card made of renewable resourcesources? Triodos are challenging what we all know as High Street Banking, giving you the chance to stand up and show the industry you do care for the business model behind your banking.... so do you?? If so, check out https://www.triodos.co.uk/en/personal/ and let your new banking journey begin...”

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Posted 7 years ago

“Unfortunately I had to close my savings account in a hurry, with an urgent need for funds. The person I spoke to was polite, friendly and very efficient. The money arrived in good time, obviously the rest of the team was as good as she was.”

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Posted 7 years ago

“A telephone 'help' session which seemed designed to create obstacles rather than seek solutions. Also, they can't even get my name right - even though I have invested with them for years.”

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Posted 7 years ago

Dear Mr. Singleton, Thank you for taking the time to provide a review and we are sorry to hear that you have had this experience. Please will you contact us on 0330 355 0355 or by letter with details of your interaction(s), so that we can address these issues, as we wish to provide you with the highest level of customer service. Thank you, Triodos.

Posted 7 years ago

“Happy? Don't be ridiculous - very satisfied would be more appropriate. I appreciate their ethical lending, and their service to me has been prompt and accurate. What more could you wish for? Rgds, Harry Koetser (note t after s)”

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Posted 7 years ago

“It is ethical and well managed”

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Posted 8 years ago

“Keeps me informed, keeps me in touch with values and the art of the possible”

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Posted 8 years ago

“Really helpful helpline staff, friendly and personable and able to sort out everything I needed help with.”

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Posted 8 years ago

“Very helpful, patient, friendly customer service. Great to know my money's being invested in helpful projects.”

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Posted 8 years ago

“I had a query about one of my accounts and they sorted it immediately.”

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Posted 8 years ago

“I couldn't find what I needed on the website (to transfer a bond nearing maturity) so called Triodos. A very helpful member of staff explained to me where to find the option I needed, without making me feel like an idiot for not finding it for myself!”

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Posted 8 years ago

“I really hardly remember my last contact with Triodos, and so I think it must have been satisfactory. I can bear a grudge quite easily, and so would probably have remembered if there had been any big problem. I can't remember if you are one of the many organisations that play muzak when clients telephoning are waiting for a reply. If you are, please note that muzak drives me mad! If I am phoning my bank, I am THINKING, and do not want muzak which just annoys me!”

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Posted 8 years ago

“The customer service didn't help at all in finding solutions about identity verification. I mentioned different options but the only answer was or "this is not in the list so I am not sure, you could send and then we check" or "we are very strict about ID verification". I have still to receive a feedback to the documents I submitted but regardless of the outcome they seem to be more focused on creating walls (barriers to entry) to new customers rather then welcoming them and making and on-boarding process smooth.”

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Posted 8 years ago

Thank you for your feedback, and we are sorry to hear about your recent experience. It is important that customers provide us with ID documentation that satisfies requirements under UK banking regulations that apply to online applications. This does limit our flexibility to an extent which can sometimes understandably be frustrating for customers. We apologise that we were not able to provide you with the answers you were looking for when you called.

Posted 8 years ago

“I like the way Triodos works but I was refused a bank account because my turnover is not £5,000 so I can't comment much.”

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Posted 8 years ago

“Very friendly and helpful on the phone.”

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Posted 8 years ago

“Process of opening an account was very smooth and the customer service is amazing. Big downside is that no service is provided during the weekends.”

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Posted 8 years ago

“The process for setting up a business account was very professional, and far superior to my experience with high street banks. Indeed, it is far superior to the so-called 'Premier' expat service I was supposed to be receiving from a well known international bank. Also, the follow-up questions were reasonable. All communication so far has been very good.”

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Posted 8 years ago

“by using my money well, and by providing a very good service always”

Triodos Bank UK 5 star review on 30th December 2016

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Posted 8 years ago

“I like banking ethically. The staff are really helpful on the phone.”

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Posted 8 years ago

Triodos Bank UK is rated 3.6 based on 108 reviews