“You need to improve the custom section and give better instruction. Too many back and forth and no phone support - otherwise a good AI starting point”
“Two years ago, we ordered a championship-style belt to serve as a trophy for our school assembly and class challenge event. This past year, the senior class requested to keep the original belt for use at future reunions, which created a need for a replacement.
We reached out to TrophySmack to see if they could recreate the original design. They were able to locate our previous order and produce an exact replica. The process was seamless, and their customer service was both responsive and efficient.”
“Stop using FedEx. They were two days later than expected, and while I understand this is a minor incovenience it sucks to get your hopes that it's going to be there a certain day and the shipping information isn't updated until the day after it was supposed to be there.”
