True Religion Reviews

Name: True Religion
Rating: 1.22

1.2 Rating 340 Reviews

5 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.2

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 4th May 2024

A Diaz

True Religion 1 star review on 14th March 2024

True Religion 1 star review on 5th March 2024

Anonymous

True Religion 1 star review on 31st January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed Order Funds were withdrawn No merchandise received No resolve from customer service Fraud Even got congratulated for placing first order What a scam”

Helpful Report

Posted 2 years ago

“Paid £13 for express delivery for them to tell me after I had paid, expect the package 7 days later than normal. I contacted costumer service six days ago but still not reply.”

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Posted 2 years ago

“Damn, I wish I would've read these reviews first! My husband joggers came with NO draw string! I call customer service and the damn line stay busy! At the cost of the joggers how in the hell are the joggers missing a draw string”

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Posted 2 years ago

“Why isnt there a ZERO STAR for you! FUTURE CUSTOMERS BE AWARE ! Never buying from you again EVER! you people dont have any customer service at all. I wonder if they even read these awful reviews about themselves and do anything to improve their service. TRUE RELIGION name and do you have any principles or morales?! I made an online purchase worth $617 two freakin months ago without reading the reviews to my stupidity! and no progress while tracking my shipment. They have stopped replying back now. I will never recommend anyone to buy from this brand.”

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Posted 2 years ago

“Isn’t anything religious about the prices they charge 😐”

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Posted 2 years ago

“I bought a $179 pair of jeans. The back flap button came off, I contacted True Religion for a replacement button and provided a picture of the jeans and the button. They will not replace the button without the receipt! I purchased the jeans over a year ago and don't knkw where the receipt is as I did not expect for the button to come off a pair of jeans that I $179 for..this is very poor customer service!!”

True Religion 1 star review on 10th January 2022

Helpful Report

Posted 2 years ago

“I bought a pair of jeans from True Religion. I received it. Washed them and the stitching made buckling in my thigh area. I took pictures and was told that was normal by their customer service. No way I can wear them. T.R. sucks”

Helpful Report

Posted 2 years ago

“I order 4 jeans for my boys on November and i never received the package, i been sending emails everyday to true religion and no body gets in contact with me. There is no phone where i can call them only the email. So im so disappointing with true religion that they haven't resolved my problem i couldn't give my boys a gift for Christmas because true religion didn't do nothing.”

Helpful Report

Posted 2 years ago

“I went to return my jeans and had my receipt and tags for item I wanted a refund and the manager had the worst attitude along with his employees I will never buy any thing from this store. People don’t go to citadel outlet true religion customer service is bad there just there for a paycheck.”

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Posted 2 years ago

“Received wrong item and there was no customer service dept at all. Line was busy constantly. Buyer beware”

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Posted 2 years ago

“I tried to call the customer service phone number 71 no one answer the phone”

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Posted 2 years ago

“I got this sweater on sale for $29 The original price was $99..wore it only once & the hand came loose Can’t believe it’s coming from true religion Look so cheap material”

True Religion 1 star review on 14th December 2021

Helpful Report

Posted 2 years ago

“LUXURY PRICES WITH TRASH REPUTATION? Really horrendous service. I ordered online from the official website. It took them 2 WEEKS to process my order when the site says at most 5 days. Then, after emailing them, they keep closing my ticket without a response other than "it can take up to 5 business days." It's been 2 weeks. Never again, this company is doomed.”

Helpful Report

Posted 2 years ago

“I placed a order then received the confirmation number and the tracking number saying they will let me know when my item will ship. Then 6 days later they say they don't have the item sorry. When it was ordered it was in stock. Im still waiting on a refund and its been a few days.”

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Posted 2 years ago

“They sent a wrong order and i have been trying to contact customer service in vain”

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Posted 2 years ago

“I should've read the reviews before ordering anything from TR. They don't have cancellations policy's at all!!!! You are not able not only cancel your order before it shipped, but even contact their customer service. THEY DON'T HAVE CUSTOMER SERVICE! They have only chat-bots that automatically reply you back. I spent whole day trying to reach somebody from TR through the SMS Text (they don't have a phone!!!!!!!), chat, emails, etc, but only on Facebook page I got the response after 10 hours. Short message that they are not able to cancel any orders after they were placed! Guys - it is 21 century!! Any other stores are customer friendly! Worse experience ever! Never ever will buy something from this brand and will never recommend!”

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Posted 2 years ago

“I should’ve read the reviews before I ordered. I guess is safe to say I won’t receive my other item. This is bs! If you’re not a celeb I guess it’s screw the consumers that keep you in business. This was a gift for my fiancée 😒”

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Posted 2 years ago

“I had to go through BBB to get a return label from true religion. Since they weren’t responding to my request. Shipped the product back to true religion, been delivered, and no refund issued. The company claims to BBB that they did not received the package ( which clearly shows on DHL tracking being delivered) and claims to have refunded money which hasn’t been done. Total fraud company”

Helpful Report

Posted 2 years ago

“true religion is a true scam. bought and item... never received it... no refund either. contact customer support... no answer. BE CAREFUL GUYS especially with sales... they offered you something no longer exist... take your money... use it to profit themselves and tell you it was delivered on the tracking system in order to keep your money much longer... by the time you contact them and wait for any late delivery it has passed over a month, then they tell you you might get a refund but then they cut all comunication... no refund so my money was stolen by them. true religion has become a true scam. Im going to burn all stuff I bought from them in the past because that is how disgusted and dissapointed I am with this day light robbery from a poor brand full of scams. Do not get robbed... Do not buy from true scam.”

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Posted 2 years ago

“En la Web http://www.truereligionoutlet-store.us.com/ he comprado 3 jeans y me han enviado una billetera. Hice la devolución de la billetera y aún 2 meses después no me devuelven el dinero. He leído acá que ha otras personas le han hecho lo mismo. Me siento estafada y estoy asesorándome para realizar una denuncia legal en caso de que no me respondan.”

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Posted 2 years ago

True Religion is rated 1.2 based on 340 reviews