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Trustpilot Reviews

1.3 Rating 2,607 Reviews

8 %

of reviewers recommend Trustpilot

Company Reviews

1.3

Based on 2,607 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

Visit Website

Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 24th April 2024

Trustpilot 5 star review on 22nd April 2024

Trustpilot 5 star review on 19th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

81

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot will adhere to unscrupulous owners of businesses by removing Reviews by owners of businesses who know the system, under the basis of hate speech or other Snowflake reason's. Trustpilot should rename themselves as UntrustedPilot. Google reviews better”

Posted 3 weeks ago

“Definitely a scam! They allow only positive reviews! If you write a negative review, they remove it and say it’s suspected to be fraud/fake review! No questions ask, no proofs requested, nothing. I wrote a negative review, they sent me an email that it’s been removed, I sent proofs even though they didn’t ask and on top of that we won our case through owmbudsman so no, I don’t exaggerate but Trustpilot don’t care. I think the companies pay them to keep only positive reviews! See my emails from them attached. Will never use the platform to review or to read reviews! Definitely not to be trusted”

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Trustpilot 1 star review on 17th April 2024

Posted 3 weeks ago

“Trustpilot says you have a voice in their platform to tell the truth but when you do they accuse you of being a fraud”

Posted 3 weeks ago

“Loads of fake reviews”

Posted 3 weeks ago

“Trustpilot are now removing more and more which they say breach their rules. Trustpilot are clearly being paid or manipulated by companies to remove reviews. Like everything now you can longer believe anything written on line. My first stop to businesses out used to be Trustpilot but it is glaringly obvious they are no longer a reliable source and the bubble is gradually bursting and people are noticing.”

Posted 3 weeks ago

“I’d give 0 stars if I could. Horrible customer service. Removed a positive review I wrote for a business because they couldn’t “verify its authenticity” despite me sending them the documentation they asked for to prove it was an authentic review. Flagged my account, despite proving my honesty and authenticity. Silly. I would never trust Trust Pilot.”

Posted 3 weeks ago

“Deleted legitimate reviews of a predatory lender, which left reviews of our company in retaliation. 100% scam, you can't trust their rating.”

Posted 3 weeks ago

“I wrote a negative review on open reach and they then asked lots of questions that were stupid ..EVEN THOUGH OPEN REACH HAD RESPONDED THEY REMOVED MY REVIEW. SIMPLY A FRAUD. THEY MUST BE PAID TO PROTECT THEIR CLIENTS. SHAMEFUL.”

Posted 3 weeks ago

“As time goes by, to have a business account on Trustpilot and have the features available originally you now have to pay £250 or more per month. When I joined many years ago, most of their features were totally free. Now there is barely any available. Fortunately Google reviews are still free with all features available and they help your site's SEO far more than Trustpilot. As such I am starting to move my customer reviews to them, as Trustpilot has become a useless platform that is stupidly costly.”

Posted 4 weeks ago

“Trustpilot is 100% scam. They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn’t even bother telling me, I found out myself months later. Is this an acceptable behavior from a company that blathers on about ethics? Not at all in my opinion.”

Posted 4 weeks ago

“As promised I am here. First I posted a review about cryptoflare which trustpilot said they will review it but went completely silent for a month. This month i reviewed cointyply wrote about several issues with the site and i even got reply from admins saying they will fix these issues soon but! Trustpilot reomoved my review afterward saying they scanned my review with high tech software bs and it fails content integrity even though i politely reported feedback no swear or anything. So i reposted everything again! With note that trustpilot stop Annoying me wasting my time i already got reply no point removing it now but now they removed it again. Same thing with cryptoflare when reposted my review. I even got verified for chists sake! And i regret it now thinking trustpilot might actually use my id for criminal scam activity. The only times my reviews were removed was when i included trustpilot doing stuff like this. If i added anything like trustpilot is going bad or is annoying it falls into "content integrity" they are so scared of their sudden builtup reputation fall to the ground. Its like talking to a snotty nose brat but more dangerous since its globally accessible though internet. There are already sites giving paid reviews to trustpilot and there are so many scam sites here with4~5star rating instead of verifying those first trustpilot is scooping up the little reputation they have and saving it in name of "content integrity" I'll say this dont trust trustpilot. It suddenly poped up got some requtaion now with its recent activity it feels like trustpilot might be involved in large scam in future if it already isn't. I will post this review on different sites as well because obviously i doubt trustpilot will let this go live or even if they do they will remove it quietly. Peace”

Posted 4 weeks ago

“Barely a positive review on there seems to be written by a real customer/person.”

Posted 1 month ago

“This is only a joke if they like it they out t on line if not then is out is absulte rubbish I believe they get paid to be honest not one star scum”

Posted 1 month ago

“Here's all the proof you need. Trustpilot are fraudulent, avoid them like the plague. This website needs to go under. They have been deleting hundreds of thousands of real reviews from people with real experiences and proof. They are likely doing it for monetary gain from certain companies.”

Posted 1 month ago

“Trustpilot just removed a valid review, incredible..... Do not trust Trustpilot !!! or Edreams Prime membership to book hotels and flights, the discounts are fake.”

Trustpilot 1 star review on 9th April 2024

Posted 1 month ago

“Our renewal reminders were sent to a team member that no longer works for us. Their email had an auto-reply to re-direct emails to someone else but TrustPilot ignored these. They also emailed the person who signed the contract but not the account main admin/listed contacts so we were not informed of the renewal in advance, which also had an 8% price increase. Due to this, we reached out to TrustPilot for some help as we were not planning to renew, with the view we could pay for the quarter and then cancel. However, whilst we accept we didn't contact them before the date to cancel, they are refusing to help when they know that they emailed the wrong contacts in relation to the renewal. I've used Trust Pilot across two companies over 5 years and am appalled by the awful level of customer service received.”

Posted 1 month ago

“What a joke Trustpilot are now. Every negative review is removed if the company objects that is not based on a genuine customer experience. Customer now has to provide phone records and emails to be believed. The consumer is now definitely not in control. Disgraceful behaviour.”

Posted 1 month ago

“They allow fake reviews for businesses and when it’s clearly Shown that the person reviewing is lying and the business can prove it, they still allow it. And they saying there customer service guidelines that the reviewer cannot leave a bullying or harassing review, don’t believe it because they actually just leave it there.”

Posted 1 month ago

“They make giving negative reviews very difficult,so you give up in the end”

Posted 1 month ago

“What a bad company if you cant handle a bad review from reviewer then please no need to get our review on particular products”

Posted 1 month ago

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Trustpilot is rated 1.3 based on 2,607 reviews