“I read on wikipedia that there's been some criticism of Trustpilot for basically selling itself as a platform for favorable reviews to companies, and it does seem to me that is their business model. There is a very limited selection of companies listed on the site, a suspicious proportion of highly favorable reviews, and when I posted a review complaining that a company there sent me spam ("Hi, I have some questions about your company...hi, I wanted follow up....hi,....), that company president messaged me to claim they only email people who are interested in their product, accused me of lying and conspiring with someone named Andy, threatened to hire a lawyer and then wished me a nice day. What a jerk. If he'd just apologized and promised to remove me from their mail list like any other reputable company that sends out spam, I would have amended or deleted the review. Now, it seems to me that trying to intimidate customers that should be reason for Trustpilot to block them (they do recommend to companies that they should talk nicely instead of being hostile), but instead the company was able to lodge a complaint that I wasn't a real customer and it was up to me to provide documentation that I was a customer or my review would automatically be removed. Now, I wonder how many of those five-star reviews would pass this test? Anyway, I just removed my account figuring there's no reason to contribute to their user count, and while I generally appreciate it when Internet companies don't make you jump through hoops to remove your account, it's so easy to remove your account on Trustpilot that it just reinforces me impression that the whole site is geared toward filtering out any non-favorable reviews.”
“According to Trustpilot Guidelines no review may be written by a third party. I had reviews removed when I tried to write them for a relative who had received bad service from a company. However, I notice that third party reviews, when good, do appear and Trustpilot do not take into account their own guidelines.
I have e mailed Trustpilot compliance team to ask about this but received no response. I have also tried contacting a member of the team direct but he too is ignoring me!”
“I left a honest and totally unbiased review on a company that had given very poor service and wasted a lot of my time and indeed its own assessor's time. The company complained to Trustpilot disagreeing and the review was instantly removed. I provided trust pilot with a copy of the information to 100% back up my review but it's still removed it. Also the same company has had mkst if not all negative comments removed on Trustpilot.I have now removed my account and reviews as I feel it is biased and reviews are not 100% genuine”
“It seems to be a theme on this thread there is a clear issue with the way Trustpilot functions. Honest reviews left by members of the public can be (and apparently frequently are) removed by the company they relate to. Seemingly with minimal justification for that removal. I have just found precisely this when leaving a review (and have gone to Google to review the company to find just shy of 20 others have done exactly the same!).
For Trustpilot to be seen as trust-worthy it must empower users and customers to leave their honest feedback, of course let companies dispute or address negative reviews should they wish to, but do it openly. I'd say that over 50% of the reviews for the company i had just visited had been 'blanked out' in each case citing the review made negative or defamatory remarks! Clearly there is an issue with the company, yet your site rates them 8.2 out of 10!”
“I thought I was giving a genuine anonymous reviews, un-yet within moments of me posting the review, the company I was reviewing, had replied with details of the order, I was reviewing. Are TRUSTPILOT and the companies being reviewed in collusion with one another?”
“My negative review seems to have disappeared as do many of the negative reviews i read at the time of writing mine. Trustpilot now shows a company to be great even though at the time of writing my review a month ago the company were showing to be terrible. Not good for a purchaser to be mislead like that.”
“The trust pilot plugin that was meant to invite our customers to leave a review was broken and resulted in customers getting the wrong name in their emails, when customers started leaving 1 star reviews because we got their names wrong trust pilot continuously refuses to moderate these reviews. They keep stating that the reviews meet their guidelines even though the problem was their doing but they leave our companies public page.
The only reason they're not getting 1 star here is because our integration manager Jarryd has been great to work with and really helpful. It's their compliance team that are the load of shit.”
“Wrote a negative review of carwow on trustpilot.com. Truspilot pulled the review, telling me carwow contested the review, as carwow couldn't recognise me as a customer, even though my carwow account is still open and working. I now no longer trust trustpilot.com nor carwow.co.uk. Am about to pass this whole episode onto the BBC.”
“I am not at all sure or convinced that Trust Pilot is in anyway completely upfront or indeed impartial in it's review publications. Is the site trustworthy for the consumer or is it "in liaison! with fee paying registered businesses?? By the very nature of the issue, I suppose we are not going to get an answer of any truthful substance anytime soon? It is abundantly obvious that the percentage of positive reviews listed lay very heavy against a genuine average of included poor reviews. Also, why is it that when a negative or poor review is removed because a business is "unhappy" with the content and then a revised review updated is submitted and is eventually published, this can take several days! The review then appears in back pages NOT at the front for people to see there and then, oh dear this really is the give away, delay, delay, delay, then put it on a page very few will actually revert to. How unfair and miss representative of the the publics right to know the facts. a prime example of this are reviews to Payday Uk, any once of a poor review is automatically removed before the ink has time to dry! After several attempts at re listing and removing wording etc, etc, the review is published as if it were 10 days old, Not good enough. The word "Trust" in the name Trust Pilot is not accurate and certainly in my opinion against the UK trading standards guidelines!
“Put a review for Home Logic UK re number of 5 star reviews between 18th May 2016 and 9th November 2016 total of 160 over 176 days including 18 on one day and 11 on another.
The replies would "logically" have been done ASAP but have been done on 4th and 7th November.
Also got taken down and received a ranting Email from Justin Brian Perry owner (but no longer director) re 'how dare' I suggest that his company was anything but legit.
Could be worth checking out Job Ads which you could get £10.50 pH +£100 per visit arranged from COLD CALLING innocent people.”
“Trustpilot look after the big companies and money talks. For example my parcel reviews 9.1 out of 10 with Trustpilot and google reviews are poor how is this? Other example Keytek locksmiths Trustpilot good other companies poor.
Something not quite right never trust Trustpilot and get overall feedback from a few sights.”