Trustpilot Reviews

Name: Trustpilot
Rating: 1.34

1.3 Rating 2,585 Reviews

7 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.3

Based on 2,585 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 5 star review on 19th April 2024

Anonymous

Trustpilot 1 star review on 17th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love you call me 8294687892”

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Posted 5 years ago

“I know you call me”

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Posted 5 years ago

“We use Trust Pilot and have had a 1 star review from someone that has never bought anything from us. Contrary to the consensus of reviews here, they will not remove it!”

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Posted 5 years ago

“Disclaimer : I am now a reviews.co.uk customer, but I was with Trustpilot for two years until June this year so feel that I am qualified to leave them a review on the experience. I run a small business processing high value transactions, so didn't have a lot of reviews to publish and stayed on their basic scheme. It was fine, not bad, but not great either and quite regularly review requests would end up in recipients junk folders. We did everything they told us to address this, so my web guys were mystified. In the end, I started questioning why I was spending so much on their service. Coincidentally they then started chasing me down to renew (after they had failed to invoice for my service and moved me to the free plan - cancelling all linked widgets on my site and email signature) and it came to a head with the sales rep calling me in a meeting, and then cancelling everything when I said I couldn't talk to her then! Unbelievable. So by all means use them for the free plan if you are a small business, but go elsewhere when you want better service and more options.”

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Posted 5 years ago

“Biased in favour of businesses who play the control card in preference to democratic freedoms. Trust pilot seem to be controlled by the business factor on here. Take far too long to investigate unjustified complaints, if they ever do. very poor”

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Posted 5 years ago

“Trustpilot provide a service for a company that I have associated with. A copious number of reviews contain the names of individuals making them identifiable and subject to uncensored public attention. I thought this was against Truspilot's policies.”

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Posted 5 years ago

“I do use Trustpilot quite often, but have noticed that a lot of people seem to use the platform to scream abuse at companies they have a grievance with. Most of the time the grievance is simply that things did not go exactly as planned and they can't handle real life! I take the reviews on Trustpilot with a pinch of salt, I really just check it out as part of research when using a new company, so I know what sort of issues crop up a lot. I have never been asked by a company to leave a trustpilot review, I set my profile up myself and am very honest in my reviews.”

Helpful Report

Posted 6 years ago

“I was asked to rate Goggles4u.com I looked at the rating levels and wording. Terrible. One of the worst rating systems I have ever seen. Why anyone would use you as a rating/reviewing source is beyond me. I am in NO WAY affiliated with any company. I am a consumer.”

Helpful Report

Posted 6 years ago

“I have been mistaken for a another company and negative reviews have been posted. Trustpilot will not take down the review, will not accept any evidence from me that the review is wrong, and will not take steps to ensure that the reviewers are genuine. On their scoring system i would vote them on a minus score.”

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Posted 6 years ago

“TrustPilot does nothing -- absolutely nothing -- when fake reviews are reported to their compliance team.”

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Posted 6 years ago

“I read on wikipedia that there's been some criticism of Trustpilot for basically selling itself as a platform for favorable reviews to companies, and it does seem to me that is their business model. There is a very limited selection of companies listed on the site, a suspicious proportion of highly favorable reviews, and when I posted a review complaining that a company there sent me spam ("Hi, I have some questions about your company...hi, I wanted follow up....hi,....), that company president messaged me to claim they only email people who are interested in their product, accused me of lying and conspiring with someone named Andy, threatened to hire a lawyer and then wished me a nice day. What a jerk. If he'd just apologized and promised to remove me from their mail list like any other reputable company that sends out spam, I would have amended or deleted the review. Now, it seems to me that trying to intimidate customers that should be reason for Trustpilot to block them (they do recommend to companies that they should talk nicely instead of being hostile), but instead the company was able to lodge a complaint that I wasn't a real customer and it was up to me to provide documentation that I was a customer or my review would automatically be removed. Now, I wonder how many of those five-star reviews would pass this test? Anyway, I just removed my account figuring there's no reason to contribute to their user count, and while I generally appreciate it when Internet companies don't make you jump through hoops to remove your account, it's so easy to remove your account on Trustpilot that it just reinforces me impression that the whole site is geared toward filtering out any non-favorable reviews.”

Helpful Report

Posted 6 years ago

“Very, very many fake sounding reviews on this sites, and others that read like advertisements”

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Posted 6 years ago

“According to Trustpilot Guidelines no review may be written by a third party. I had reviews removed when I tried to write them for a relative who had received bad service from a company. However, I notice that third party reviews, when good, do appear and Trustpilot do not take into account their own guidelines. I have e mailed Trustpilot compliance team to ask about this but received no response. I have also tried contacting a member of the team direct but he too is ignoring me!”

Helpful Report

Posted 6 years ago

“I left a honest and totally unbiased review on a company that had given very poor service and wasted a lot of my time and indeed its own assessor's time. The company complained to Trustpilot disagreeing and the review was instantly removed. I provided trust pilot with a copy of the information to 100% back up my review but it's still removed it. Also the same company has had mkst if not all negative comments removed on Trustpilot.I have now removed my account and reviews as I feel it is biased and reviews are not 100% genuine”

Helpful Report

Posted 6 years ago

“It seems to be a theme on this thread there is a clear issue with the way Trustpilot functions. Honest reviews left by members of the public can be (and apparently frequently are) removed by the company they relate to. Seemingly with minimal justification for that removal. I have just found precisely this when leaving a review (and have gone to Google to review the company to find just shy of 20 others have done exactly the same!). For Trustpilot to be seen as trust-worthy it must empower users and customers to leave their honest feedback, of course let companies dispute or address negative reviews should they wish to, but do it openly. I'd say that over 50% of the reviews for the company i had just visited had been 'blanked out' in each case citing the review made negative or defamatory remarks! Clearly there is an issue with the company, yet your site rates them 8.2 out of 10!”

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Posted 6 years ago

“I'm a Merchant and Trustpilot is constantly removing reviews from our Trustpilot account/page - especially since we have rejected their offer for a premium package!”

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Posted 6 years ago

“I thought I was giving a genuine anonymous reviews, un-yet within moments of me posting the review, the company I was reviewing, had replied with details of the order, I was reviewing. Are TRUSTPILOT and the companies being reviewed in collusion with one another?”

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Posted 6 years ago

“My negative review seems to have disappeared as do many of the negative reviews i read at the time of writing mine. Trustpilot now shows a company to be great even though at the time of writing my review a month ago the company were showing to be terrible. Not good for a purchaser to be mislead like that.”

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Posted 7 years ago

“The trust pilot plugin that was meant to invite our customers to leave a review was broken and resulted in customers getting the wrong name in their emails, when customers started leaving 1 star reviews because we got their names wrong trust pilot continuously refuses to moderate these reviews. They keep stating that the reviews meet their guidelines even though the problem was their doing but they leave our companies public page. The only reason they're not getting 1 star here is because our integration manager Jarryd has been great to work with and really helpful. It's their compliance team that are the load of shit.”

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Posted 7 years ago

“Wrote a negative review of carwow on trustpilot.com. Truspilot pulled the review, telling me carwow contested the review, as carwow couldn't recognise me as a customer, even though my carwow account is still open and working. I now no longer trust trustpilot.com nor carwow.co.uk. Am about to pass this whole episode onto the BBC.”

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Posted 7 years ago

Trustpilot is rated 1.3 based on 2,585 reviews