Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,916 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,916 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 9th April 2026

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This truspilot Web is a total scam, you can register with them and pay a fees and they will removed the negative reviews and will put some good one Don’t trust this web is a scam Thanks for your reply. Your review has been removed from our site because we’ve detected suspicious patterns. We hope that you understand that we can’t go into details to protect our site from abuse, and that we will have to keep your review offline. Best regards,”

Helpful Report

Posted 6 years ago

“Absolute joke!!! A negative review I left about Zest Beauty who had failed to refund many customers, and had also been found to be going into adminstration, yet Trust pilot felt it was justified to remove my negative comment, even though I never got my refund!!! What a complete joke and corrupted company!”

Helpful Report

Posted 6 years ago

“Our company has been a Trust Pilot "Pro Plan" customer for roughly 5 years now. We originally decided to give them a shot for the supposed marketing benefit of standing out among our competition of having a star rating next to our business on google searches. So we paid their high fees and got started on a big office campaign to start collecting customer reviews (a slow process given the fact that we are a low volume service type business). Problem is, that only a few short months later google changed their algorithm making it essentially impossible for us to ever have enough reviews to meet the threshold of being able to display the stars next to our companies name (the whole point of going with these guys to begin with). Anyways, we did at least now have a bunch of good customer reviews, which was nice and for whatever reason kept deciding to do an annual renewal with them. Most likely out of being lazy and not wanting to deal with a change... Anyways, this morning I decided it was finally time to give the company a call to see if we were actually utilizing the high priced plan we have been on and potentially see if we could downgrade a bit to save some money by not paying for stuff we weren't using. And oh my goodness is their customer support bad (just look at their insanely low trustpilot rating lol). I have been at it all morning, literally hours of my time wasted and I have yet to talk to a single person who could help... and this is coming from a company who has paid these guys tens of thousands of dollars over the past few years and coming from the first time I have ever even attempted to call with a simple question about our renewal... Anyways, I have definitely decided to drop down to the free plan at this point. If I can only get ahold of somebody at this company to make that happen (I literally just googled to see if they were going out of business or something). Next step is to call our credit card company and ask that they reject payment to these guys... Definitely wish that I had seen some of this nonsense sooner and saved ourselves a bunch of money. Good luck!”

Helpful Report

Posted 6 years ago

“Talk about a total scam. Why google has partnered with them makes no sense. They are pay to play. If you want your seller ratings to show up on your adwords campaign you have to pay trust pilot $500 a month.”

Helpful Report

Posted 6 years ago

“A total scam. Removes negative reviews by request of paying customers and allow fake 5-star reviews to remain.”

Helpful Report

Posted 6 years ago

“Over a fair to reasonable period of time I've found that using Trustpilot to post reviews good, mediocre or bad is basically a waste of time and effort as I can see no genuine consumer benefit for its existence. I've deleted my account.”

Helpful Report

Posted 6 years ago

“This company will not unsubscribe me from their list. I have asked multiple representatives to stop contacting me and one literally started arguing with me on the phone. And then after asking him to STOP emailing and calling I just received another email.”

Helpful Report

Posted 6 years ago

“together energy have been leaving fake 'excellent' reviews on trust pilot. i have reported one in particular by a user called 'walter'. trust pilot still have not removed it, but they did send me this reply: Juliana (Trustpilot) Dec 20, 14:50 CET Hi Jonathan, As I mentioned in my previous email, we've reached out to the user and issued them with a warning against this. Regards, Juliana they sent him a warning not to do it again! so clearly trustpilot are happy to leave fake reviews on their website....shocking”

Helpful Report

Posted 6 years ago

“Trustpilot promoted a terrible business. They gave them 5 stars and said some nice things.I trusted their review and spent a lot of money. After not getting my Christmas orders and no one from this terrible company getting back to me about my orders, I am forced to get Christmas presents elsewhere. With it being this close to Christmas, they won't be receiving gifts that I put a lot of thought into. After looking further into the company that was reviewed incorrectly, I found MANNNYYYY clients had been taken advantage of. This is a shameful business practice!”

Helpful Report

Posted 6 years ago

“I had written a poor review about a company I had purchased tiles from. This was "removed" 9 days ago with a auto-messaging saying that it had been removed by the compliance team due to guidelines. I have emailed the Trust Pilot "complaince team" 3 times since to question as to why it has been removed as I ensured that my review fell within their strict guideline, but have had no response. Ironic that a review has to be made about a company that is supposed to let you leave reviews about others.”

Helpful Report

Posted 6 years ago

“Fake Website, Don't publishing my genuine review”

Helpful Report

Posted 6 years ago

“I just reviewed a company on TrustPilot and gave the company 1 star. All the other 2 reviews were 1 star yet TrustPilot listed them as a 3 star company. I don't think they know how to do math. Sorry I signed in with them to leave a review. How do I remove my info from them.”

Helpful Report

Posted 6 years ago

“Comments not to be trusted. they don't even check comments ( if someone really bought a product) everyone can post on this vulture website. they just want to sell webinars etc they created their own business on painful customers and painful shops.”

Helpful Report

Posted 6 years ago

“I have an account with LCN.com. Had a bad experience with them for a week. I decided to write reviews. It was up and I could see the review right after I activated my email. But today the review is deleted due to some guidance. LCN might paying money to trust pilot that’s why they took my reviews off. These days everything about money and money.”

Helpful Report

Posted 6 years ago

“Trust pilot take away the bad reviews and replace them with fake ones disgusting I wrote a honest review about the lie detector uk , shocking experience and review was removed.”

Helpful Report

Posted 6 years ago

“I had an account with Trustpilot. A false review was placed on my account. I asked Trustpilot to remove the false review to which they refused saying it did not go against their guidelines. Clearly this does go against their guidelines because their guidelines state you can only place a review if you have had communication or a service from the company. I have not had any dealings with the person who submitted the review. I run an electrical company and the review mentions things which do not relate to electrical work in the UK. This is proof of the false review. The false review has had an effect on my business. Watch this space because I will be going to court over this issue. Recommend you do not sign up to Trustpilot if you want to look after your business.”

Helpful Report

Posted 6 years ago

“I have hardly ever seen such a nonsense online - They have no compliance what so ever all they do is cherrypick the reviews they want online or not.”

Helpful Report

Posted 6 years ago

“My negative review of RentalCars.com was flagged almost immediately so that I had to provide verification that I had made a reservation. I provided the verification within one day but my review has still not be re-posted. With challenging my review only because it was negative, I suspect that businesses actively manipulate the reviews in various ways.”

Helpful Report

Posted 6 years ago

“Scam website! They delete negative reviews and allow companies to buy positive ones. I had an extremely disappointing experience with one company which I gave 1 star review on Trustpilot. The same day, my review was deleted without an explanation. Shame on you, Trustpilot!”

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Posted 6 years ago

“There are much better platforms than trustpilot. They have a lot of fake reviews in my opinion.”

Helpful Report

Posted 6 years ago

Trustpilot is rated 1.4 based on 2,916 reviews