Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,911 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

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Metrics

1.4

Based on 2,911 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TrustPilot is a joke! Stay away from them. No trust in anything you read from TrustPilot. Let us describe to you the recent experience we just had with TrustPilot. They are definitely a joke and not useful at all, to small businesses, but I'm even suspecting fraud and big corp. interests at play. So, to get into detail, we are Fat Pet Streetwear, a newly launched clothing company. We launched recently and as every other business start-up out there, we are also trying to make it in this huge market of modern strange branding and marketing. We recently decided to move forward with our e-shop and we hired an awesome design agency to do so. We assigned the job to AR media [ar-media.net] all our branding, web presence, the design, etc... and we are very very happy with the results. Those guys at AR media, are awesome! So, while visiting them a couple days ago, they asked us if we could share our opinion about their services, with reviews platforms like TrustPilot and we were more than happy to do so, they are totally worth it. And so we did... Moments after posting a very good review about AR media awesome services, TrustPilot flagged our review and sent us an email, claiming that their "content integrity" (LOL!) software and agents decided our review cannot be verified as authentic and that our opinion is biased and compromising the integrity of the internet community... hahahhahah.... Obviously we replied back, that their decision is wrong and complete nonsense, demanding to restore our legit unbiased review and we even offered to help them out to doing their job properly. We asked them to tell us what they need us to provide, for them to verify our review as legit and real. This conversation dragged along for a couple messages, them replying repeatedly with identical "copy & paste" scripted messages, not even reading what we were saying. We found ourselves wasting time and getting frustrated for basically no serious reason, when we just wanted to post a legit, truthful review about good business, praising the services that we were provided by the awesome AR media design agency. I think TrustPilot is intentionally making it hard for every small business to be seen, unless they are paying big bucks to TrustPilot! As said in the title... STAY AWAY. We are going to take a screenshot of that review here, cause TrustPilot is most probably gonna remove that one as well and of course we are going to share the screenshot with EVERYONE! People need to know the real face of TrustPilot. We need to take them down, we let them grow too big! TrustPilot accepts invitations of businesses to rate / review them, only if those businesses have a high-tier paid subscription with TrustPilot and the invitation goes through the TrustPilot platform, everything else out there they flag it, claiming untruthful excuses and basically not even bothering to be truthful and to promote good and verified business. Everything they advertise is a lie, they only care about big companies and keeping their ratings high. Small and medium business, STAY AWAY from TrustPilot! Don't pay them a dime... Consumers... don't believe any nice review you read in TrustPilot, especially if it's addressed to big companies which pay TrustPilot in the millions, to keep their fake ratings high... This was our first experience with TrustPilot! And it's going to be the last one as well! A waste of time, a build up of frustration and a complete joke... Coming from a small, start-up, trying to make it in this sea of misinformation, thanks to companies like TrustPilot that only pollute the internet. Fat Pet Streetwear FatPet.SHOP”

Helpful Report

Posted 3 years ago

“If I could leave no star I would. We cancelled your membership over the phone and were told by the operator we need do no more. We said we didn’t want any further membership with yourselves. So a year later we are dealing with credit agencies and real unpleasant behaviour. We then sent an email cancelling. This year, we get another bill for the year. It just rolls on. Shame on you, we are a small business, we would not recommend you to our worst enemy. You are corrupt and we are sorry we ever employed your services in the first place.”

Helpful Report

Posted 3 years ago

“Horrible Company Trust Pilot. They charge their clients an arm and a leg and when an honest user like me does a good review on a small service, they accuse it of being false. This tells me that they are more inclined to support their bigger clients. Do not trust them!”

Helpful Report

Posted 3 years ago

“This company needs shutting down they just let any one write fake reviews for content - Avoid avoid avoid and their customer service is utter sh*t”

Helpful Report

Posted 3 years ago

“They sent me an email to say that they were removing my account as it was spam? This is totally wrong and i replied straight away. It took 4 months yes 4 months to reply. They have now sent me the same email that they sent previously that they are removing my account as its spam? This is total garbage”

Helpful Report

Posted 3 years ago

“TRUSTPILOT IS NOT TRUSTWORTHY THE CONTENT INTEGRITY TEAM MEMBERS IN THEIR WEBSITE ARE DISABLED!!!! I WROTE ONE REVIEW FOR A COMPANY THAT TOOK MY MONEY AND GAVE ME NOTHING IN RETURN, AND TRUSTPILOT IS COVERING THEIR SHADY SCHEME WITH EVERYTHING THEY CAN!!!!!!!! MY ACCOUNT WAS BLOCKED BECAUSE OF ONE REAL REVIEW, BUT TRUSTPILOT DON'T THINK LIKE THAT!!!!! THEY HAVE RECEIVED PAYMENT FROM THIS COMPANY AND ARE DOING EVERYTHING IN THEIR POWER TO KEEP THE TRUTH ABOUT THEM HIDDEN!! TRUSTPILOT IS TRYING TO SILENCE MY VOICE, BUT I WILL NOT LEAVE THE THINGS LIKE THAT! TRUSTPILOT IS A CORRUPTED PLATFORM, AND IF YOU PAY ENOUGH, YOU CAN DO WHATEVER YOU WANT!!!!!”

Helpful Report

Posted 3 years ago

“Very bad company to deal with. They hound you to pay one of their subscription fees and add warnings to your account when you refuse and use a third party app to display YOUR OWN reviews. Then they eventually shut your account down and you are not allowed to take YOUR OWN reviews with you. If they didn't charge such extortionate fees then maybe more people would pay them.”

Helpful Report

Posted 3 years ago

“Had a company use harvested emails to bulk ask for a 5 star review for a company, I had never done any business with them or heard of them prior to this. Reported to Trustpilot, nothing done, reported again still citing the original email with headers from the domain of the company spamming for reviews, nothing done again. Checked their page on Trustpilot, anytime someone bashed them for it, they claimed to have no idea who the person was and Trustpilot removed the post. Yet, for the same people praising the idea of bulk spamming for reviews they left those 5 star reviews in place. If all a company has to do is deny any knowledge of the party complaining then it's a garbage system. Don't put any trust in Trustpilot and if you want to imply credibility for your own business don't use them either as at least for me it implies they have something to hide.”

Helpful Report

Posted 3 years ago

“stop using Trustpilot, and if we do, they will eventually go out of business. they remove fair reviews”

Helpful Report

Posted 3 years ago

“they delete fair review for big companies they choose proof ...after sending proof... again automatic mail to send proof this only happened for review at a big company”

Helpful Report

Posted 3 years ago

“Negative but honest review about a crypto scam company removed twice, whilst numerous positive and clearly fake reviews Remain. As Trust Pilot we’re the key selling tool for this company selling their business and getting me to invest a lot of money which has now been proven to be a scam, I echo other reviews leading me to believe they are facilitating these companies. Don’t trust their reviews….”

Helpful Report

Posted 3 years ago

“This site is a waist of time. They allow viewers that have made a purchase on Ebay to attack that sellers own website just because the seller did not like the out come on Ebay. Trustpilot was even sent the screen shot of the email from the buyer calling me a f*****g time wasting b***h which they have been reported to the police for and Trustpilot is still allowing them to attack my website. Ebay is nothing to do with my website at all so why are they allow this type of behaviour”

Helpful Report

Posted 3 years ago

“The disgusting excuses for human beings that make up the so called Content Integrity team are deliberately aiding and abetting abetting criminal companies like Kwiff and their employees like Celine to steal customers money and censoring reviews that expose said theft to the public”

Helpful Report

Posted 3 years ago

“Trust pilot are nothing more than RACIST vermin”

Helpful Report

Posted 3 years ago

“TRUSTPILOT ARE DODGY THEY WILL REMOVE GENUINE BAD REVIEWS YOU ADD ON TRUSTPILOT FOR COMPANIES THEY WILL THEN REMOVE IT AS SOON AS A COMPANY FLAGS THE REVIEW I LEFT A BAD REVIEW FOR A DODGY COMPANY AND THEY REMOVED IT THE DODGY COMPANY THEN PUBLISHED MY CONTACT DETAILS ON TRISTPILOT REVIEW WHICH IS ILLEGAL AND TRUSTPILOT DIDNT DO NOWT BOUT IT TRUSTPILOT SHOULD SHUT DOWN”

Helpful Report

Posted 3 years ago

“DO NOT TRUST !! If a company receives a bad review on Trustpilot they are able to send you a whole bunch of questions which easily take 20 minutes to reply all, or more, to "verify" that is not a fake review, AND IF YOU DON'T REPLY TO EVERYTHING THEY WILL REMOVE YOUR REVIEW FROM THEIR SITE. NOT TRUSTWORTHY!! THIS HAS HAPPENED SO MANY TIMES TO ME I DON'T BOTHER WRITTING OR READING ON TRUSTPILOT! SCAM”

Helpful Report

Posted 3 years ago

“Stopping reviews critical of my ex solicitor”

Helpful Report

Posted 3 years ago

“Scammers they take down reviews if the company asks them too! You have a bad experience with a company you let others know then trustpilot removes it for no reason”

Helpful Report

Posted 3 years ago

“I was a member of Trustpilot for some years. Leaving aside the frequent bugs on the site, many of which were never fixed, the way the site is managed is appalling. One well-known UK computer building company is renowned for threatening people who post bad reviews. People post low rated reviews and a few days later, they are often gone. I posted a 3*** review and was threatened by them with legal action. Trustpilot claim they take this behaviour very seriously, yet when I reported this company and provided solid evidence of their unlawful behaviour in the form of emails and documents, Trustpilot did nothing. They couldn't even be bothered to reply aside from an automated email saying my information had been received. A few months later, I posted an unrelated review - very balanced and factual with no bad language or anything controversial - and two hours later received an email from Trustpilot saying my account has been suspended and, "As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously." So there you have it. When Trustpilot-registered businesses (who pay a fee to be on there - I wonder if that has any bearing on the matter) indulge in reprehensible and unlawful behaviour, Trustpilot do nothing. But when you post a perfectly ordinary review Trustpilot takes this 'very seriously' and ban you without even contacting you first. Zero integrity, a really terrible bunch of people.”

Helpful Report

Posted 3 years ago

“I have had an account with Trustpilot for at least 15 years and have written good reviews about companies and bad reviews about companies. Recently they wrote to me telling me my account had been deleted as I am "a spammer". I can only assume this was because I wrote three negative reviews about a services provider company which I paid to have a "club card membership" with and which they are continually not providing the service I paid for. I have left many reviews with Google and keep receiving emails stating my reviews are "useful to 10,000 customers". I can only assume Trustpilot is being bribed by some companies that they feel they can delete my totally legitimate review.”

Helpful Report

Posted 3 years ago

Trustpilot is rated 1.4 based on 2,911 reviews