Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,060 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,060 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 4th April 2026

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time i write a review on TP they just delete it from public view. Even when I write a short positive review. here is 2 reviews i wrote and got deleted.. eXcellent service (as always) by Novatech eXcellent service (as always) by Novatech, I sent plenty of emails asking so many questions, but Novatech was great and very helpful. So I went ahead - I placed an order for a new Mobo, CPU and paste, 2 x RGB Memory sticks. Ordering was easy. I was kept up to date about my order. Everything arrived in good health via DPD and on time. Thanks all at Novatech for support, help and Items. The build is done and running nice, faster and love the case (RGB on case and memory sticks looks really good). Very pleased and will be back soon for that new graphics card I now want. I will try to write a positive review I will try to write a positive review, but trustpilot has been deleting my last 3 positive reviews for novatech even after we emailed proof to them. So I ordered a graphics card and help/support was great. Ordering was smooth and I was kept informed from ordering to delivery. Even dpd kept me up to speed with my order and arrival time. Very pleased with novatech and now my new build is done. Thanks to all at novatech. Date of experience: 18 June 2023 so why are they being removed or deleted? I have asked TP but they are so stuid, corrupt, brain-dead morons. Thats as far as it goes every time. I have send TP a copy of proof to them and still nothing. Something clearly is not right about trustpilot or how it's run. I think it's down to Corruption.”

Helpful Report

Posted 2 years ago

“If you write a negative review about Trustpilot on Trustpilot guess what? It gets removed. I've also had a review about a company removed despite providing a receipt to Trustpilot. Trustworthy? Nah. Nothing like it.”

Trustpilot 1 star review on 13th June 2023

Helpful Report

Posted 2 years ago

“It should be 1 star! I have been a client of TrustPilot for almost 10 years with my business. At first, when the company was now very well recognized in the UK, it was a pleasure to work with them. However, it has been quite the opposite experience in the last few years. I don't know what's happened. The company is only money orientated, and the customer service is shocking. Were forced to stay another year even though I don't trust this company any more. Made an official complaint over two months ago but still have not received a reply. If a customer wrote a complaint about my business in a personal way I did, I would be embarrassed. Clearly, not the same can be said for this company. As a small business, we got quoted x 3 times the fee for the year with no extra value added. Celine could not get on the same page and explain the reason for the increase other than the company has a cost for advertising. After months of negotiation, she refused to extend the contract for lower fees, so we got automatic renewal at the same price. The whole experience has not been a pleasure to do business with. My business has not been appreciated over the last decade, and I was made feel like a complete waste of time and not valued at all - don't do it! There are other companies we decided to move to that offer outstanding innovative services for fracture of the fees charged by Trustpilot. So here is my advice to Trustpilot - Listen and value your customers because you never know what will happen.”

Helpful Report

Posted 2 years ago

“Trustpilot is a site that supports companies, not customers, and you know why? because I don't verify positive comments, what's the problem of making several accounts for the company and writing positive comments???”

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Posted 2 years ago

“I bought a ticket, and then i try to refund because i realize i dont need it, so i clicked on refund, but key somehow autoopened so refund wasnt possible even thru their support! Thats a not experience what i want to know”

Helpful Report

Posted 2 years ago

“They allow scam reviews to flood their website with thousands of 5* reviews, and they get accepted because the reviewed company has bought the reviews. Single real 1* and 2* are flagged by the company as not real and removed. Trustpilot is not a trustworthy review website, no matter how they think they are seen. I will never publish one other review on that bogus site.”

Trustpilot 1 star review on 11th May 2023

Helpful Report

Posted 2 years ago

“Paid for service offering businesses good reviews to boost sales... ie ... fake reviews. And deletion of real but negative reviews. Its rather twisted they call themselves Truspilot, its a bought n paid for scam”

Helpful Report

Posted 2 years ago

“Absolutely disgusting and disgraceful. Trustpilot allow fake reviews and they remove honest reviews from me. They also locked my first account so the truth does not get known but too late for that as the entire world in this galaxy is fully aware of the incompetent retarded imbeciles like trustpilot who are nothing but irrelevant jealous hypocrites. Have you no shame ? They use fake names and hide. Do not trust trustpilot or do not use them. They are disgusting liars.”

Helpful Report

Posted 2 years ago

“Far too expensive after taking over McConnels in Thameside. Indeed, they’ve removed the Medivet signage and re-replaced it with the original McConnels! Says a lot really. Lost a boat load of custom and Vets have actually walked away. Good luck Medivet, you’ve priced yourself out of the market through pure greed and lost a lot of loyal customers. Goodbye!”

Helpful Report

Posted 2 years ago

“Constantly removing critical reviews.”

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Posted 2 years ago

“My son passed away on November 16th and I tried to no avail to get in touch with love holidays for a refund on our holiday which was booked for 27th November. I couldn't get hold of anyone no matter how hard I tried. I contacted the hotel and they said they couldn't refund me because I didn't book direct with them and used love holidays. We usually go to the same hotel in Benidorm in Nov and Feb. I am left annoyed because I feel robbed. Someone just said on Facebook where people are complaining about love holidays to complain on here and you get a response. My mother and step daughter also tried to help me but it was useless.”

Helpful Report

Posted 2 years ago

“I've been banned for complaining about my local mecca bingo club, I resolved the matter myself with the manager, but according to their bot I was identified as a scammer. I post 5 reviews a month if that. If I were a scammer I'd be posting 100s. The bot is flawed, I told trustpilot that the bot doesn't pick up on racist or homophobic comments on their site. They only want 5 star reviews.”

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Posted 2 years ago

“They suspended my account and deleted all my hardworking reviews that could save a lot of money and time to protect people from scams, lies, incapable people without reason. They didn't answered for me for half year why!!!”

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Posted 2 years ago

“Trustpilot have removed half my genuine reviews, even if I provide then with proof of purchase. Then if you ask them why, they lie that they can't verify it's true, when I gave them the account number of the company I was reviewing on the review form. They should be sued for having the word Trust in the name. Glad there are other websites to review them”

Helpful Report

Posted 2 years ago

“All my geninunes Reviews Remove by trustpilot fake service”

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Posted 2 years ago

“A breading ground of fake reviews, it removes genuine reviews and protects the scam business not consumers! It cant be trusted! Gave me 3 days to prove evidence of a link to the business as long as it wants to reply!”

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Posted 3 years ago

“Keine Ahnung warum die so scheinheilig meine ehrliche reviews löscht, wahrscheinlich weil die korrupt sind und von grossen Konzerne bezahlt werden.”

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Posted 3 years ago

“Trustpilot removed my fair and honest review without a notice justifying the action that was breaching their guidelines. I reviewed them and was not the case in any way or form. Trustpilot is not an impartial review bank to trust. they remove the reviews what don't satisfy their clients and for this reason they should be avoided completely. should rename themself NotSoMuchTrustpilot.”

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Posted 3 years ago

“Trustpilot biasly removed my honest Asda Wallington review and of which they point blank refused to give any reason whatsoever as why? and allowed a controversial review that contained swear in their platform when emailed then about it and”

Trustpilot 1 star review on 18th March 2023

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Posted 3 years ago

“Trustpilot only seem to show good reviews. Any review company that gives Bigblu 4 stars cannot be trusted in any way”

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Posted 3 years ago

Trustpilot is rated 1.4 based on 3,060 reviews