Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,911 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,911 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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1614

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Trustpilot 1 star review on 19th October 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a website, seen so many bad companies be rated so well on it. I always skip past trustpilot when i check for reviews of websites now. It seems they probably alter reviews to suit companies who pay them to do so!”

Helpful Report

Posted 3 years ago

“every time my company gets a review, trustpilot deletes them”

Helpful Report

Posted 3 years ago

“Tried to leave a negative review on Trustpilot for gsrtpay.com, but despite a huge amount of detail from my first hand experience dealing with gsrtpay and their whole con/scam, Trustpilot kept emailing me over and over asking for documents for proof?? Just crazy. I'm lost for words. Seems they support, or at the very least, don't help stop scams and cons.”

Helpful Report

Posted 3 years ago

“The fu...trustpilot is fake it doesn't work when i put a review asking me to login but i have no access stupid truspilot! Fu...of”

Helpful Report

Posted 3 years ago

“TrustPilot.com is source of fake and illegal reviews. Never trust TrustPilot.com”

Helpful Report

Posted 3 years ago

“TrustPilot.com has lots of fake reviews generated by fake users and bots. Never trust TrustPilot.com”

Helpful Report

Posted 3 years ago

“Trust pilot should be called none trust pilot They removed my review and then removed 2 more I queried it and they said they won’t tell Me why and considered the matter closei added a genuine review and so did a college who had a similar experience and they removed the review and won’t say why it’s a joke”

Trustpilot 1 star review on 5th August 2022

Helpful Report

Posted 3 years ago

“Trustpilot is not trustworthy! I wrote a review about my experience with a company and their services. I was really happy with the whole service and outcome. I wrote a review on trustpilot and they deleted it. They "couldn’t verify its authenticity". I requested to recover the comment and provided documents to verify that it was all happening and they still weren`t happy. After that I told them that it is a waste of time for them and that I find their whole Service a bit weird. At this point I already had enough from them but then it took them 5 mins after that message to answer my email open all my sent documents and upload my comment. What ever is going on in the background of trustpilot that was a pretty bad experience in an even higher scale. How can small companies and organisations have the chance to get recognised on the market when pages like trustpilot don´t even trust their own customer and manipulate the "fair" market!”

Helpful Report

Posted 3 years ago

“I wrote a review on bc.game. I wrote that their daily free spin is useless for a free user like me because all I got was locked crypto. I gave the site a 1 star review. My review got removed. I tried to ask support to put my review back because it was my real experience, but it was useless. I stopped writing reviews on trustpilot now. Its useless to write a real review on trustpilot if it just gets taken down. If you dont believe me, then you can try it yourself. Try bc.game as a free user, do the daily free spin, then write your review on trustpilot. I guarantee your review to be taken down. Thank you for reading this.”

Helpful Report

Posted 3 years ago

“I was scammed out of £18,500 by a company calling themselve terra-market.com. The organised scammer are showing as a Trustpilot verified company. This organisation has changed the website address ending to .net and .io then changed there name to Terra Coin. All there old phone lines are not operating, yet Trustpilot have removed all my negative reviews. I have email Trustpilot whistleblower but no action has been taken by Trustpilot.”

Helpful Report

Posted 3 years ago

“NOT Trustworthy and they don't deserve their name.”

Helpful Report

Posted 3 years ago

“I had a problem with a meet and greet: Booking Reference: SPS-1-4759758 airportparkingglobalservices.co.uk took my car for a 9 hours stay in a shopping mall where you only get an hour. This is almost illegal, still getting letters for TPS for this PCN asking for more information. Safely say I won't be using either firm using rogue car parking companies! And Trust Pilot just kept removing my reviews on their website both companies have bad reviews and you would of thought you could trust Trustpilot but clearly not one reason you leave a review is to warn other people of the dangers of leaving you car with a rogue outfit, it's been on TV about these type of outfits taking your car joy riding!”

Helpful Report

Posted 3 years ago

“Scam company. Phoned everyday about subscription payment in exchange of removing negative reviews”

Helpful Report

Posted 3 years ago

“I'd reviewed many companies over approximately 7 years. My reviews were a mix of good and bad. Then I submitted a review for a company I'd received poor customer service from. The company claimed I wasn't a genuine customer and so Trustpilot asked for proof. I provided proof in the form of a receipt. However Trustpilot declined that as it was over 12 months old? So the moral is if you haven't been a customer within 12 months they will delete your review. Needlessly to say I closed my account and withdrew my reviews as I can't in good conscience continue to leave reviews for a company that censors honest reviews at the request of paid clients.”

Helpful Report

Posted 3 years ago

“If I could zero star this company I would they are useless. I have written many reviews on trustpilot over the years. My experiences matter and this is why i take the time to write. The problem with trustpilot is that is flags any comment with it flagging software if it does not like a comment you have written about a company. So all of a sudden your efforts to show your experience is removed because it does not fit into there guidelines! Further more once you have one review flagged you get a whole host of emails sent to you flagging all your previous reviews saying they have all been removed because we cannot verify your identity. Its a complete joke. In the mean time it's protecting the company's who should be shown up for there terrible behaviour. It defeats the purpose of reviewing if you cannot be truthful about your experience. Big Brother automated software not for me. I deleted my account and told them to leave me alone. Nightmare.”

Helpful Report

Posted 3 years ago

“A scam company called Terra-Markets was taking money from me and many others. Initially the TP reviews were good but over the past 2 months they became poor as people realised they had been scammed by Terra-Markets. I wrote 3 poor reviews to warn people not to invest as they will lose money. I checked the TP reviews for that company and was very surprised to find out TP have changed the reviewed company name for a of the reviews from Terra-Markets to Terra Coin. Why would they do that? To protect and hide Terra-Markets? This is poor practice as all of the poor reviews and sad stories about doing business with Terra-Markets are hidden. This is very concerning! Why suddenly change the review company name? To protect them?”

Helpful Report

Posted 3 years ago

“I tried to place a review on TrustPilot for Evri. They removed my negative review. So I sent them a copy of: my eBay order, my delivery schedule from Evri, the delivery label from Evri, and a photograph of the delivery. TrustPilot then released my review and it went live. Then for some reason I received an arrogant email from their integrity team, which I responded to with criticism. So they have now removed my review. Seriously, how anyone can trust TrustPilot is beyond me. For them to arbitrarily remove reviews means that ALL their review scores are questionable.”

Helpful Report

Posted 3 years ago

“With evidences of projects not paying I was surprised that they flag down negative reviews, I used to believe in them but I see they don’t have intergrity again.”

Helpful Report

Posted 3 years ago

“Trustpilot (TP) blocked my review of Qatarairways.com because it was flagged as spam by their algorithms. I replied to Trustpilot’s email with proof that i travelled , i.e, e-ticket and email correspondence with the airline but my emails bounced as TP use a no-reply email address - it’s almost as if they don’t want members of the public “reaching out to them” to use a dreadful phrase. They suspend my account as a result of me posting a genuine review but you can see umpteen blatantly fake reviews all praising “Sonia at LHR T4” dated 4,5 and 6 June 2022. I eventually managed to find a way of contacting Trustpilot pointing them in the direction of these fake reviews but they are not interested in removing them . The only other way of flagging a suspicious review is to use the flag next to the comment and hope TP can understand why you are flagging it - maybe they employ mind readers or maybe they are just fobbing you off ? Funny how my bad review of Qatar airways was blocked - i wonder if any agreement exists between TP and commercial organisations to suppress less than flattering comments?”

Helpful Report

Posted 3 years ago

“Shocking disregard for their clients. We accidentally breached a Trustpilot rule by applying one of their widgets incorrectly. They responded by applying a notice to our review page claiming we are misleading our clients. Despite multiple requests to review and remove the notice, they have not responded and no one answers the phone. Avoid the review company with the worst reviews!”

Helpful Report

Posted 3 years ago

Trustpilot is rated 1.4 based on 2,911 reviews