“It's been a month I am using the Extra strength gel with the mouthpiece from snow. I did not see any result yet! I don't know how others got a quick result! Maybe it's just me who got dissatisfied and totally disappointed with the product. I don't know I should recommend it or not because I saw many reviews who said it perfectly works for them. But to me, it's a time and money wastage.”
“Im sorry but this is only having to do with customer service and how many times Ive cancelled my order. How many times Ive emailed. Please stop this subscription. You keep sending and i keep returning.”
“My WIRELESS charger stopped working 2 months ago. I contacted to support group letting them know and asking if I could have it replaced. I received two different shipments. 1. extra toothpaste...not what I requested. 2. A wired replacement - Not what I bought and not what I requested.”
“i have contacted customer service multiple times and did exactly what they told me to do and my light still does not work now I cannot get a response”
“This was a waste of money. I used it twice a day for over 2 months and it didn't whiten my teeth at all. I'm very disappointed and feel the company's claims of whitening teeth are false.”
“Item arrived late
I complained and the customer service person promised a tube of toothpaste and a whitening gel pen…both these items were not included in my late order”
“Unfortunately, there is no difference whatsoever in the shade of my teeth. I started at 2-3 and I am still at 2-3. I followed the directions very carefully, too. So bummed.”
“Initial order placed mid December. Today is 2/2 and I still don't have everything. First I got the basic unit, but without the wands/serum advertised. I Emailed customer service. They said they'd take care of it. Instead I received whitening toothpaste. All of this after they were out of stock on the wireless model for over a year. So, while customer service was nice, there's a troubling fulfillment issue.”
“Honestly speaking, I am greatly disappointed with SNOW. I consistently did the max recommended time (30 min.) daily for over a month with no significant change. Even the dentist could not discern a difference when I went in for a cleaning appointment. They recommended ways I could whiten my teeth leading up to my wedding this fall...that is about the most telling review there is. Highly frustrating to have spent that much money when not a single person could tell I had attempted to whiten my teeth.”
“Yeah, on Instagram and on your email you all FLAT OUT REFUSE to tell me if your product is safe to use on porcelain veneers and refer me to my DDS! My DDS doesn’t know about your products!! You SHOULD KNOW about your product that you are SELLING to the public!!
It’s a yes or no answer!! Omg! Come on man! Is it safe to use your toothpaste on veneers? Yes or no.
Is it safe to use your blue light on veneers? Yes or no - - when the blue light was used to activate the glue that holds the veneers on the teeth!
Please answer the damn questions. Unbelievable. If you get sued - - at the deposition you’ll be answering questions.”
“I contacted the company when I did not get my full order - they were sending out what was missing. I did not receive it after 2 more weeks so I contacted them to cancel my order. I was given the return postage code and mailed back what I received. About 5 days later I received the replacement of what was missing. They credited me what I had returned. I contacted them about the missing credit to be told they only credit what is returned and I explained that they sent the replacement AFTER I cancelled and sent back what I had gotten. I have requested at least 3 times the return link to return the rest and after speaking to customer service (Re) and a supervisor (Abby) on the 12th ensuring I was getting the refund - nothing! I have tried calling and now I have been blocked from the numbers. This company and customer service are beyond ridiculous. I have notified my credit card company and thankfully have the emails as proof as well as my phone records.”
