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TSM Aquatics Reviews

4.9 Rating 532 Reviews
97 %
of reviewers recommend TSM Aquatics
4.9
Based on 532 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read TSM Aquatics Reviews
Great store great staff very knowledgeable always willing to help out with your fish needs
Helpful Report
Posted 5 years ago
Great communication, great shipping, and beautiful, healthy fish
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Posted 4 years ago
Better than could have ever expected. Customer service is perfect. Always working with me to get exactly the fish I want. Have gotten in one order so far but already placed two more. The fish are gorgeous, eating well, and extremely active. After an ich outbreak in a smaller tank we upgraded to a very large set up and wanted fish that are known to be a challenge in quarantine. We didn’t want to risk it so are getting all of our fish from TSM. the first order was very sensitive wrasse and are so thankful we decided to go with these guys. Absolutely worth the price and several fish we have ordered are actually more expensive from our lfs. Can’t say enough good things about this company.
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Posted 4 years ago
Very professional in an industry full of unprofessionals. Very happy with my purchase.
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Posted 4 years ago
TSM Aquatics is the Bomb! The fish I received from TSM were superb healthy specimens. I had the pleasure of talking to a TSM representative on the phone and experienced exemplary customer service. Waiting for the fish to finish quarantine requires some patience but you know what they say,, good things come to those who wait.
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Posted 4 years ago
I pre-purchased two female spotbreast angelfish and waited while they cleared the thirty day quarantine. After the quarantine period, they were shipped overnight and arrived safely at my front door. I opened the shipping container to find excellent packing material and two healthy and beautiful fish. I am looking forward to finding the next addition to my aquarium from the selections at TSM.
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Posted 5 years ago
Great communication! They also held a fish for me to combine shipping with a preorder. Was able to add snails easily to order after first checkout. Highly recommended top notch service. Fish arrived really healthy and eating everything I’m putting in the tank. Well packaged box and speedy delivery. Will definitely buy from again! Thanks TSM!
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Posted 4 years ago
I will make sure to stock my tank with strictly tsm fish from now on.
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Posted 4 years ago
My first order from TSM aquatics...3 wrasses and a pyramid butterfly. All arrived on time and healthy. I normally put new fish in a 20 gallon long for a week before introducing to main/display tank but these fish were so lively I decided to put them in acclimation boxes in display tank for a few hours and then released them. It has been a week since doing this and they have thrived. Colors are vibrant and all are eating well and getting along with other tank mates. I will definitely be ordering more livestock from TSM.
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Posted 4 years ago
Fish and coral were beautiful. All eating and swimming great. The price wasn’t exceptionally high and with all fish surviving and extremely healthy I’m positive I saved money.
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Posted 4 years ago
A+++ All around!!! Perfect fish,, Great staff,,, All Fish have been quarantined and Healthy!!! TSM does it right!!!!
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Posted 5 years ago
I've now had a couple of transactions and each time my fish have been super healthy, arrived timely, and were eating right away. After having a tank crash a year ago due to a sick fish, I'm more than happy with the service I've received from TSM. Will GLADLY do business again and look forward to a keeping my pets around for a long time! Thank you guys and keep up the good work!!
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Posted 5 years ago
Everything about TSM is excellent. From the staff down to the corals. Amazing!!
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Posted 5 years ago
Beautiful heathy fish and excellent customer service. We will be ordering from TSM again!
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Posted 4 years ago
Great communication and helpful staff. I would definitely recommend to others. Fish come healthy and diseased free.
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Posted 5 years ago
I received a beautiful and healthy Masked Swallowtail (G. semifasciatus) angel that I pre-ordered a month before TSM was ready to ship out. After the long wait, I received an incredibly well packaged and healthy fish (huge box with lots of room for the fish to move in) that immediately took to my tank; eating prepared (frozen and flake food) within hours and withstood a very energetic group of fish in my reef. It continues to thrive several weeks later! TSM is an invaluable resource and retailer in our hobby. Their QT process cannot be beat and the quality of fish/corals/etc they offer get a massive head start to success in our tanks, and, we get a specimen that can be directly added to our tanks without weeks of QT. I'd buy from them without hesitation (only wish they updated their livestock more frequently!), especially if it's another semifasciatus!
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Posted 4 years ago
Both the wrasses and torch I ordered are doing great. They were packaged the best out of all the online vendors I have used. Everything was colored up and looking great by evening. The fish were also eating that night.
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Posted 4 years ago
Consistently healthy and impressive fish. I could not be happier with anything i have received from them.
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Posted 5 years ago
Ordered 3 different species of fish from them and couldn't be happier. Had to wait for about a month because they were pre-orders and one would not be ready right away but it was well worth the wait. All the fish arrived healthy as can be and were eating immediately after being acclimated, thats a first for me. Usually most my fish hide or dont eat for a day or two after placing in the DT but not these guys. They were out and about checking out their new environment. Would highly recommend and plan on doing most my future purchases through TSM. Top notch company.
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Posted 5 years ago
Great experience and I am so happy with my fish. They were perfectly packaged and shipped. Communication was great and they arrived alive and healthy. They are absolutely beautiful and were easily acclimated. TSM will definitely be my choice for aquatic life purchases in the future.
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Posted 5 years ago
TSM Aquatics is rated 4.9 based on 532 reviews