TSM Aquatics Reviews

Name: TSM Aquatics
Address: 1 Enterprise Ct, Washington Township
Rating: 4.88

4.9 Rating 520 Reviews

97 %

of reviewers recommend TSM Aquatics

Company Reviews

Product Reviews

Metrics

4.9

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

TSM Aquatics 5 star review on 13th February 2025

Eric Spradlin

TSM Aquatics 5 star review on 1st February 2025

Anonymous

TSM Aquatics 5 star review on 31st January 2025

Kevin Holcombe

TSM Aquatics 5 star review on 11th October 2024

Charles Thomas Gilroy

TSM Aquatics 5 star review on 28th August 2024

Adam Hupac

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service!!!”

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Posted 4 years ago

“Always healthy & happy fish, eating right away. Best online source for fish, you know that they're healthy!”

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Posted 4 years ago

“Excellent communication, best packaging, and extremely heathy fish!”

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Posted 4 years ago

“I purchased two frags. a Purple Rim Green Montipora capricornis Which was Grey when I picked it up about a week ago It hasn’t changed much it’s very sad looking. I had made a previous purchase when you were still allowed in the facility it was a bird’s nest since I was able to see what I was buying I got a great piece that’s still flourishing. I can’t help but think since you can’t enter the store anymore I paid them to take there garbage away Very disappointed”

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Posted 4 years ago

“I ordered twice - one in early and the other in mid December. I asked for both orders to be shipped together and the earlier order delayed to ship the same time as the latter. No confirmation if my request was possible. Both orders were to be shipped on January 20. I still haven't heard word of shipment by January 27 so I emailed them. Due to several weather related delays, fish didn't go out till February 9. Out of 3 fish I ordered, they couldn't find one of them for some reason. Cost of fish was promptly refunded. Fish came on February 10 (basically 2 months after ordering), fat, healthy, and eating the next day they were in the tank. Overall communication could be better but the quality of fish were excellent.”

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Posted 4 years ago

“The fish are wonderful and knowing that they are safe to put in it is GREAT! Will only order from here for now on. Thank you TSM!”

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Posted 4 years ago

“I will make sure to stock my tank with strictly tsm fish from now on.”

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Posted 4 years ago

“The true test of a company is how they perform when things go wrong. I purchased a large Scribbled Angelfish from TSM. Fish arrived fat & healthy. However, for the first few days, she was swimming erratically and wouldn’t eat. I reached out to TSM to try and troubleshoot. After sending a video and some back and forth communication, we figured out I had a small stray current running through my tank. Not strong enough to shock me, but enough for my multimeter to pick up. I added a ground probe, took out the faulty pump and voila! Scribbled is absolutely crushing everything I throw at her. They even went as far as responding after hours. Definitely a return customer, thanks again for all your help!”

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Posted 4 years ago

“Great place to buy fish and inverts! Fish looked super healthy and all are doing great. Would definitely buy from again.”

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Posted 4 years ago

“Amazing fish great packaging everything arrived top notch and healthy will be ordering from here in the future”

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Posted 4 years ago

“I would like to say very friendly staff.Both fish came in with no problems.Thanks again.”

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Posted 4 years ago

“Great communication. Healthy fish. Careful packaging. This purchase was a great experience.”

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Posted 4 years ago

“TSM is best go to any reefer could hope for. The livestock is always healthy and vibrant. The workers are intelligent and very very knowledgeable of all the fish and corals invertebrates. If you're looking for a clean quarantined addition to your reef system then tsm is the best place you can go to o find that next piece.”

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Posted 4 years ago

“In addition to excellent customer service, the fish I received are amazing. The Lyretail Anthias that I ordered are incredibly vibrant, healthy, and were eating within an hour of their arrival. The pictures online really don’t do them justice. I really can’t recommend TSM enough.”

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Posted 4 years ago

“TSM puts their fish through a quarantine system like I've seen no where else. Their commitment to quality, healthy fish, is truly top notch. I no longer buy fish anywhere else.”

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Posted 4 years ago

“Fantastic communication, shipping, and fish/snails/coral. Everything arrived alive, healthy, and eating. I would not hesitate to use them again!”

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Posted 4 years ago

“All livestock arrived alive and in good health, and I really liked how they accommodated the shipment date around my schedule. Will buy from them again.”

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Posted 4 years ago

“Very helpful staff. Top quality fish which are from excellent breeders. Always enjoy my visits.”

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Posted 4 years ago

“My experience was pretty much 5 star. Customer service was great and their response was immediate. The two fish I purchased looked great and are healthy. I would have rated 5 stars but the Blue Hippo Tang was in water that was around 119sg. I was not expecting that and it took me a long time to acclimate the fish to my tank at 126 sg. The Yellow Tang's water was close to 126 sg as I was expecting. I am local so I am lucky to be able to pickup my purchases and not have to rely on the mail.”

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Posted 4 years ago

“Awesome job with the powder blue tang i received from you. Will definitely purchase more fish from you folks in the future.”

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Posted 4 years ago

TSM Aquatics is rated 4.9 based on 520 reviews