“I purchased the mono block black and white dress. Originally bought a size 18 as a review said the size was small. I found it far too large. I take a size 16 and ordered that size which fits perfectly. A nice dress at a good price.”
“Must be a lucky customer. Never had a problem with click and collect. Maybe I'm in a good transit area. Bought lots of clothing all fab quality. Winter 2022 range very good. Party clothing great quality and fab price. Boots are very very good. Bought lots from their range this year and last. Great prices and choice. Great hiker boots. True to size. Consistant in size too between all pairs. Good local store which stocks a large range of clothing for all and footwear.”
“Just purchased Tu seamless stretch crop top (I wear this easy style as a bra). Pack of 3 black, white and natural. I love the material, they are incredibly comfortable to wear and excellent value (£18 for three)
Then, an impulse buy, Tu vintage straight jeans 99% cotton 1% stretch. Amazing value and a perfect fit. Thank you Tu”
“Once again, I have to award this company top class service. I just recently placed another online order, and as always, my parcel was delivered super fast by a very friendly courier and I was so impressed with this order arriving so quickly as it was a bank holiday.
I have always found the quality of my items to be good at a great price too.i highly recommend this company and look forward to ordering again online in the near future. Thank you for the great service you have provided.”
“Recently received the corduroy shirt in a size 14. Ordered 2 sizes smaller than needed after reading a previous review but it is still too big. Could have ordered a 10? Instead of bothering with a return and for the price I will try and take the sides in on my sewing machine and wear it over shirts as a jacket.”
“What has happened to the TU clothes...
Previous years I have bought something almost every week...
Lovely cozy autumn /winter dresses made in Turkey excellent quality for £18 pounds... Lots of my friends saw mine and bought them too...Where have they gone...
I'm so sad to say Tu have certainly let me and my friends
down this year...
I haven't bought anything for a long time... So so sad....”
“Long sleeved tshirts top olive (also available in rust)neck too big. Bulges, falls off the shoulders. Not a good fit. Got a 16. Any smaller would be too small on the hips.”
“Sizes run small and most importantly the sleeve lengths are shockingly short!!! Everything looks ridiculous on - who’s arms are they measuring against when they decided these sleeve lengths?!”
“For the second time in a few weeks Tu have cancelled my order. Very frustrating. Why accept my order if its not actually in stock. Both items I really wanted and ordered in good faith. Very annoyed and disappointed.”
“Getting fed-up now with click and collect clothing . The ones I have received have literally been "thrown in the bag" and apart from that the sizes of the clothes seem to have changed ! Same top, different colour and yet the same size is not the same size as the other one !!”
“I've bought from Tu at Sainsbury's before but this was my first time ordering online. I won't be bothering again!
I bought two pairs of jeans - both 14S to match my existing ones. There can be some discrepancy with sizes but this is utterly astonishing. The attached picture shows my original pair (dark blue) against the ordered black and mint green ones. I have no idea how that can be so wrong.
I also bought a pair of wide leg trousers. The size was fine but upon removing the hanger, there was obvious discoloration to the waistline. The trouser hems also look worn.
I now have to trudge back to the store to return them. A complete waste of time and incredibly disappointing.
My local Sainsbury's has changing rooms but they close in the evening - the time when I'd be going after work - otherwise I'd keep all Tu clothing shopping to in-store only.”
“Item ordered Friday with Monday delivery to store for collection
No delivery Monday, Tuesday or Wednesday
Customer service advised delivery definitely on van which would be definitely delivered Friday
Friday no delivery but Customer Service said don't worry the money will automatically be refunded on 28th December
Poor service from tu clothing
Poor service from sainsbury's/Tonbridge”
“Ordered Xmas presents on the 6th December only when I had confirmation did I know delivery was 15th December it is now late evening in the 16th still nothing have phoned 5 times only to be told order still being processed how long do they need. These items were Xmas presents being taken to recipients tomorrow no chance now stores don't open until 10.00am and no confirmation they will be there. Well done Sainsbury my first and last online order with you will stick with next and Matalan dly within 3 days. Also no communication saying goods will be delayed disgusting customer service.”
“Colour of jumper doesn't show up as pictured (and was carelessly packed with hanger piercing the front),and coat was not petite as advertised. Will not buy from Tu again.”
“Order confirmation email stated collection from 4pm, 1 Dec, but when I drove to the store especially, it wasn’t there. Tried 3 days later, still not there. Meanwhile, 25% offer launched on all TU clothing. Eventually received a text message a week later, so made yet another journey, then a 4th journey because the items were of poor quality & didn’t fit. All in all a very disappointing experience & I won’t be ordering anything via the website in future.”
“The TU Click & Collect Service needs a major overhaul, it is ridiculous that waiting 3-4 days just to collect an Item from a convenient store near to you.
Really, TU should take a look at NEXT and M&S's successful Click & Collect service as nine times out of ten they are next day.”
“I ordered a pair of jeans on the 23rd of October with a delivery date of three to four days, the useless website said they were in stock on going to the store they were not. After waiting until the 3rd of November I cancelled. As its really difficult to navigate their website and phone line getting to talk to a human is impossible. that's my relationship with tu clothing and ordering on line over.”
“I got into shopping at TU online during Covid lockdown. It was brilliant, bought loads at the time. But now, for the last 6 months or so, they redesigned the website. It's showing clothing out of stock when you search for an item, what a waste of time. What's the point of showing stuff when you don't have it in stock. I am not buying anything from TU just on principle now! They need to sort out their website and fire whoever has come up with the new one.”
