“What has happened to the TU clothes...
Previous years I have bought something almost every week...
Lovely cozy autumn /winter dresses made in Turkey excellent quality for £18 pounds... Lots of my friends saw mine and bought them too...Where have they gone...
I'm so sad to say Tu have certainly let me and my friends
down this year...
I haven't bought anything for a long time... So so sad....”
“I ordered a pair of jeans on the 23rd of October with a delivery date of three to four days, the useless website said they were in stock on going to the store they were not. After waiting until the 3rd of November I cancelled. As its really difficult to navigate their website and phone line getting to talk to a human is impossible. that's my relationship with tu clothing and ordering on line over.”
“I got into shopping at TU online during Covid lockdown. It was brilliant, bought loads at the time. But now, for the last 6 months or so, they redesigned the website. It's showing clothing out of stock when you search for an item, what a waste of time. What's the point of showing stuff when you don't have it in stock. I am not buying anything from TU just on principle now! They need to sort out their website and fire whoever has come up with the new one.”
“Placed online order 22.10.23 told would be in store 27th, then had email to say delayed & will be in store by 28th- waited! Heard nothing from Sainsbury’s with no updates! Called there useless customer service to be told my order hadn’t even left there warehouse’?! Told them
To cancel my order & want
Money bank to be told I can’t cancel
As I have to wait to have it delivered to store
then I can cancel, advisory kept saying
How busy They were due to there sale!?
Not my problem, Sainsbury are greedy & clearly can not accommodate for the level of orders they are taking ?! Will
Never use TU again”
“I ordered an item for click and collect. The wrong item was sent. Even though it was not my mistake, it seems it is my responsibility to sort it out. Apparently they don’t replace clothing items, even if it is their error. I have to return the item myself, wait up to 30 days for a refund and then re-order. No discount or compensation was offered for the inconvenience. It seems that Tu are unprepared to own up to or accept their own mistakes. They also seem to be behaving as if they are the only online clothes retailer - well they’re not and I’m sure there are plenty out there who offer a decent customer service, which is where I will go in future”
“My order was very late, no information was given or any attempt made to contact me.
The Customer Service Chat did not help at all, she just stressed how busy they were.
Not my problem, employ more staff!
Can't comment on the order as it arrived way too late, so just got returned, which was just more hassle and inconvenience.
Would definitely not recommend.”
“Ordered and paid for next day delivery. When it did not arrive I contacted customer service by email they came back quickly and apologised and told me the order was delayed and would be delivered the next day. Still no order the next day so I tried the tracking link. The order was on the way back to the supplier so I contacted customer service who answered very quickly and were very helpful but advised that the package was damaged so had been returned and a refund would be made. I told her that I did not want the refund I wanted the items I had ordered . Surely I should have been given the option to have the order sent out to me again but no the refund had already been made. Why a business would refund rather than keep the money for an order I do not know....... I would not use again”
“I ordered two pairs of Christmas pyjamas for my daughters. I ordered to click and collect from a Sainsbury's local. I received an email saying the order had been dispatched and I'd receive a further email when it was ready to collect. No further email arrived. Two weeks later when a subsequent order was confirmed as ready to collect I thought something may have gone wrong. So I called the helpline. They checked and apparently a) the order had been lost in transit and b) it had been marked as "collected" from the store. I was offered an apology and a refund as they couldn't simply reissue the order oh and one of the items was now sold out. Sorry, this is simply not good enough. TU have stuffed up not once but twice and if I hadn't called the error would never have been identified. Then I'm supposed to sort out the mess they have made. They had my payment, they accepted my order, they made a pig's ear of it....a refund doesn't address the inconvenience, the disappointment that my daughter won't receive the pyjamas she requested or that I had to spend time on the phone letting them know they had a problem. I then received an email confirming one of the items was being refunded. I called to enquire what about the other item and was told they had both been refunded but only one confirmation is ever sent I pointed out I had now had to call twice, three times if you count the first time I called and the operative hung up on me. I am not impressed. I have been a Sainsbury's shopper all my life and I have used click and collect for other stores multiple times with no problem. The first time I use your service, it goes horribly wrong and no one actually seemed to care. You clearly don't want or need my custom is all I can assume.
I now find they have no complaints process , no email contact and all I can do is call the helpline who were so utterly useless in the first place”
“Waste of money and time shop with clothes online store because I have buy a product from them and they last the items and customer service don't care they refund my money and I buy back some of the items omg biggest mistake I ever made in my life kmt”
“The service is absolutely disgusting every time you order click and collect they always lose your order and you never end up with your order what's the point in ordering if you never get the goods you order I recommend you do not buy from TU clothing from Sainsburys”
“charge me a paid postage that they sent me
They sent me a paid postage then when they received my return, they decided to charge me for the return postage. a staff called Beth returned my email with stinky arrogance.
Never shop again!”
“Clothes are very old fashioned and colours are awful! Why can't they follow in Asda or Tesco footsteps and cater for younger people with more trendy clothing and brighter colours.c”
“Bought men’s under pants which seemed small on size and a very difficult flyhole to navigate. Was told no refund if hygiene strips were removed . Fair enough but on a three pack of men’s underpants and a three pack of ladies knickers not one hygiene strip on .Told tu on line but they ignored what I was saying . Fair enough but I will not shop here again.customer service terrible . Jennifer Robson”
“Yesterday, i ordered new shoes for my son who desperately needed them for school. Paid next day delivery and the order still hasnt even left the warehouse 28 hours later. When you pay the high price for next day, you expect it to arrive the next day! Will be contacting customer services for a refund.”
“Poor quality material in general, of the 6 items that I have purchased 5 have gone to the clothes bank
after a couple of wears.
Yes they are cheap, but you can see why.”
“Ordered through Argos on a Thursday and chose delivery for the following day. Nothing arrived. Contacted customer services who refunded delivery charge and advised courier would email on the Monday. Week later, no email or parcel. Have requested refund but no response so far. Will NEVER order again.”
